3Com 3C780 User Guide - Page 161
Returning Products for Repair
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Technical Support D-5 Returning Products for Repair A product sent directly to 3Com for repair must first be assigned a Return Materials Authorization number (RMA). A product sent to 3Com without an RMA number will be returned to the sender unopened, at the sender's expense. When you call for an RMA number, be prepared to provide the product name, serial number, and diagnostic error messages. Payment, shipping instructions, and turnaround time will be confirmed when the RMA number is assigned. To obtain an RMA number, call or fax: Europe Phone Fax (44) (0) 442 231000 (44) (0) 442 236824 U.S. Phone (800) 876-3266, press option 2 Fax (408) 764-7290 NOTE: RMA forms (except Europe) are available on CardFacts. Dial (408) 727-7021. Outside Europe and the U.S. Phone Fax (408) 492-1790 (408) 764-7290
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