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Brother International IntelliFax-3750 Users Manual - English - Page 101

Troubleshooting and Maintenance, Troubleshooting, Fax-Back System, Brother Home Brother

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13 89 CHAPTER THIRTEEN Troubleshooting and Maintenance Troubleshooting Fax-Back System Brother Customer Service has installed an easy-to-use Fax-Back System, so you can get instant answers to common technical questions and product information for all Brother products. This system is available 24 hours a day, 7 days a week. You can use the system to send faxes to any fax machine, not just the one from which you are calling. If you can't resolve a difficulty with your fax machine using this manual, call our Fax-Back System, and follow the voice prompts to receive faxed instructions about using the system, and an index of Fax-Back subjects. USA: 1-800-521-2846 From within Canada: 1-800-681-9838 The Brother Fax-Back System number (USA only) has been preprogrammed on One Touch key 01 . Brother Home Page You can find more information about Brother products, from product specification sheets to Frequently Asked Questions (FAQs), on the World Wide Web. Visit us at http://www.brother.com Brother Bulletin Board Brother's Bulletin Board Numbers are USA: 1-888-298-3616 From within Canada: 1-514-685-2040

Section	Page
FAX 2750 FAX 3750	1
Year 2000 Compliant	2
Brother Numbers	3
Fax-Back System	3
Brother on the World Wide Web	3
Brother Bulletin Board	3
For Customer Service	3
Ordering Accessories and Supplies	4
Table of Contents	5
1 Introduction	13
Using This Manual	13
Finding Information	13
Test Sheet Procedures (For USA Only)	14
About Fax Machines	14
Fax Tones and Handshake	14
ECM (Error Correction Mode)	15
FAX 2750 and FAX 3750 Control Panel Overview	16
FAX 2750 and FAX 3750 Control Panel Keys	17
2 Fax Machine Setup and Connections	19
Caution	19
Packing List	20
Choosing a Location	21
Assembly	22
Installing the Drum Unit Assembly (with Toner Cartridge)	22
Setting Up the Fax Machine	24
Loading Paper	26
Attaching Dust Cover	27
Manual Feed Slot	28
Loading One Sheet of Paper	28
Acceptable Paper (Available with Software Option)	28
Paper Capacity in Feeder (Available with Software Option)	29
Connecting an External Telephone Answering Device (TAD)	29
Sequence	29
Connections	30
Recording Outgoing Message on External TAD	30
Connecting an External Telephone	31
Special Line Considerations	31
Roll Over Phone Lines	31
Two-Line Phone System	31
Converting Telephone Wall Outlets	32
Installing Fax Machine, External Two-Line TAD, and Two-Line Telephone	32
Multi-Line Connections (PBX)	33
Custom Features on a Single Line	34
3 On-Screen Programming	35
User-Friendly Programming	35
Function Mode	35
Alternating Displays	36
Function Selection Table	36
4 Initial Setup	39
Getting Started	39
Setting Dialing Mode (Tone/Pulse)	39
Setting Date and Time	39
Setting Station ID	40
Entering Text	41
Setting Beeper Volume	43
Setting the Handset Volume	43
Setting the Speaker Volume	43
Setting the Ring Volume	43
Memory Storage	44
Sleep Mode	44
Delayed Timer	44
5 Setup Receive	45
Basic Receiving Operations	45
Select Answer Mode	45
Setting Ring Delay	46
Setting F/T Ring Time	46
Easy Receive	47
Printing a Reduced Incoming Document	48
Recommended Reductions	48
Setting Paper Size	49
Toner Save	50
Advanced Receiving Operations	50
Operation from Extension Telephone (For FAX 2750 Only) or External Telephone	50
For FAX/TEL Mode Only	51
Changing Remote Codes	51
Printing a Fax in Memory	51
Polling	52
Setting Up Polling Receive	52
Setting Up Sequential Polling Receive	53
Canceling a Scheduled Job	54
Setting Multi-Function Link Pro Mode (Only if You Purchased Multi-Function Link Pro)	54
Distinctive Ringing	55
Registering Your Distinctive Ringing Pattern	56
Caller ID	57
Viewing Caller ID List	57
Printing Caller ID List	58
Clearing a Caller ID Stored in Memory	58
Call Waiting Caller ID (For FAX 2750 Only)	58
6 Setup Send	59
Before You Begin	59
Manual Transmission	60
Automatic Transmission	60
Manual and Automatic Fax Redial	61
Dual Access	61
Real Time Transmission	61
Checking the Jobs Status	62
Canceling Jobs While Scanning the Document	62
Canceling Jobs in Memory	63
Basic Sending Operations	63
Composing Electronic Cover Page	63
Cover Page for Next Fax Only	64
Always Send Cover Page	65
Using a Printed Cover Page	66
Cover Page Message	66
Composing Your Own Comments	66
Contrast	67
Resolution	67
Advanced Sending Operations	68
Overseas Mode	68
Call Reservation	69
Print Sample Call Back Message	70
Delayed Fax	70
Broadcasting	71
Multiple Resolution Transmission	72
Setting Up Polling Transmit	73
Interrupting Delayed Fax and Polling Transmit Jobs	74
7 Setup Auto Dial Numbers	75
Storing Numbers for Easy Dialing	75
Storing One Touch Dial Numbers	75
Storing Speed Dial Numbers	76
Changing One Touch and Speed Dial Numbers	77
Setting Up Groups for Broadcasting	77
8 Telephone Operations	79
Dialing Options	79
Manual Dialing	79
One Touch Dialing	80
Speed Dialing	80
Dialing Access Codes and Credit Card Numbers	81
Hold	81
Pause	81
Tone/Pulse	82
Searching Telephone Index	82
9 Remote Fax Options	83
Fax Forwarding/Paging	83
Programming a Fax Forwarding Number	83
Programming Paging Number	84
Setting Fax Storage	85
Changing Remote Access Code	85
Remote Retrieval	86
Using Remote Access Code	86
Remote Commands	87
Retrieving Memory Status List	88
Retrieving Fax Messages	88
Changing Fax Forwarding Number	89
10 Printing Reports	91
Fax Settings and Activity	91
To Print a Report	92
Transmission Verification (Xmit) Report	92
Activity Report Interval	92
11 Making Copies	93
Using the Fax Machine as a Copier	93
Making a Single Copy	94
Making Multiple Copies	94
Stacking Multiple Copies	94
Sorting Multiple Copies	94
Reducing and Enlarging Copies	95
Copying a Photograph	95
12 Optional Accessories (For FAX 2750 Only)	97
Memory Board	97
Optional Memory for the Printer & Fax Operations	97
For the Printer	97
For the Fax	97
Installing the Optional Memory Board	98
13 Troubleshooting and Maintenance	101
Troubleshooting	101
Fax-Back System	101
Brother Home Page	101
Brother Bulletin Board	101
Error Messages	102
Document Jam	105
Printer Jam	105
Paper is Jammed in the Multi-purpose Sheet Feeder	106
Paper is Jammed near the Drum Unit or in the Fuser Unit	106
If You Are Having Difficulty with Your Fax Machine	107
Difficulties Setting Up The Optional Software	113
Problem Using the HP Pavilion PC and the “HP DEMO” Screen Saver	113
Bi-Directional Parallel Ports (nibble and byte modes)	113
Fax Machine Connect Failure or Bi-Directional Communication Error	114
Brother HL-6/6V/10h/630series/660series/ 960/1260/WL-660:	114
HP LaserJet series II, IID, IIP, IIP+, III, IIID or IIIP:	115
HP LaserJet 4 Plus:	116
NEC SuperScript 610/660:	116
EPSON ActionLaser 1100 / 1400:	116
Lexmark WinWriter 200:	116
Graphics or Text is Missing When the Document is Printed	117
Packing and Shipping the Fax Machine	118
Regular Maintenance	121
Cleaning the Document Scanner	121
Cleaning the Printer	122
Cleaning the Drum Unit	123
Replacing the Toner Cartridge	124
Toner Empty Indicator	124
How to Replace the Toner Cartridge	125
Replacing the Drum Unit	129
For Customer Service	134
14 Important Information	135
Standard Telephone and FCC Notices (For 120V Models Only)	135
These notices are in effect on models sold and used in the United States only.	135
Laser Safety (For 110–120V Models Only)	137
FDA Regulations	137
Manufactured	137
Federal Communications Commission (FCC) Declaration of Conformity (For USA Only)	138
Industry Canada Compliance Statement (For Canada Only)	138
Important—About the Interface Cable	138
International Energy Star Compliance Statement	138
Important Safety Instructions	139
Notice – Disclaimer of Warranties	141
Compilation and Publication Notice	141
Trademarks	142
15 Specifications	143
Fax Specifications	143
Printer Specifications (Available with Software Option)	144
Electrical and Environment	145
Parallel Interface Specifications (Available with Software Option)	146
Appendix A Multi-Function Link Pro Software (Option)	147
Setting Up the Fax Machine and Computer to Work Together	147
Before You Install the Optional Multi-Function Link Pro Software	148
If You Don’t Have a CD-ROM Drive	148
Computer Requirements	148
Connecting the Fax Machine to the Computer	149
Installing Multi-Function Link Pro Software	150
Overview of Basic Steps	150
Choosing the Software to Install	151
Install Multi-Function Link Pro Software	151
Install NetCentric™ FaxStorm	151
Install Automatic E-Mail Printing	151
View On-Line Documentation	151
Product Support	151
Brother Web Link	151
Exit	151
Installing the Brother Software	152
Helpful Hints for Windows® 3.1, 3.11 or Windows® 95, 98	154
Using the Multi-Function Link Pro Software	155
The Brother Resource Manager	155
Multi-Function Link Pro	156
Visioneer PaperPort™ LE	156
Sending a Fax from Your PC	157
Sending a Quick Fax	157
Sending a Fax from the Main Menu	158
Sending a Fax from a Windows® Application	159
Receiving Faxes into Your PC	160
Before You Begin	160
Checklist for MF Link Mode	160
Checklist for Your PC	160
Viewing Received Faxes	161
Scanning a Document	161
Accessing the Scanner	162
Scanning a Document into Your PC	162
Settings in the Scanner Window	163
PreScanning an Image	165
Exporting an Image File	166
Appendix B Using the Fax Machine as a Printer (Option)	167
Special Printing Features	167
Windows® Printing	167
Bi-directional Parallel Interface	167
Enhanced Memory Management	167
Printing From Your PC	168
Multi-purpose Sheet Feeder	168
Two-Sided Printing (Manual Duplexing)	169
Loading Envelopes in Multi-Purpose Sheet Feeder	169
Manual Feed Slot	170
Loading One Sheet of Paper	170
Loading More Than One Sheet of Paper	170
Paper Tray	170
Simultaneous Printing/Faxing	171
Choosing Acceptable Paper	171
Appendix C Internet Faxing with NetCentric FaxStorm (Option)	173
NetCentric Internet Fax	173
Before You Begin	174
Compatible Operating Systems	174
Your Fax Service Account	174
Receiving Faxes	174
Creating an Inbound Account	175
Installing NetCentric™ FaxStorm	175
Overview of Utilities	176
Contact Manager	176
Cover Page Builder	176
Print Driver	176
Status Manager	176
Viewfax (A Fax File Viewing Application)	176
Accessing NetCentric™ FaxStorm	177
Sending Faxes	177
General Tab	178
Attachments Tab	181
Options/Sender Tab	182
Sending a Fax from Other Windows® Applications	182
If You Are Using Windows® 95, 98	182
If You Are Using Windows NT® Workstation Version 4.0	183
Setting Up Contacts in the Contact Manager	184
To add a New Contact to the All Group:	184
To add a New Contact to Another Group:	185
Changing Contact Detail	185
Setting Up Multiple Addresses	186
Moving or Copying a Contact to Another Group	187
Creating a Group for Broadcasting	187
Managing Your Faxes in the Status Manager	187
Accessing the Status Manager	188
Checking the Status of Sent Faxes (Outbox)	188
Viewing Faxes You Received (Inbox)	188
Managing Faxes from Your Account Page	189
Accessing Your Account Page	189
Viewing Received Faxes in Your Account Page Inbox	189
Checking Sent Faxes in Your Account Page Outbox	190
Customer Support	190
Contact NetCentric Corporation at	190
Appendix D Automatic E-Mail Printing (Option)	191
Automatic E-Mail Printing (For Windows® 95, 98 Only)	191
Main Features	192
Automatic E-Mail Printing is for Windows® 95, 98 Only	192
You Cannot Use a 16-bit TCP/IP Stack	192
If You are Using Korean Windows® 95, 98	192
Setting Up Automatic E-Mail Printing	193
Setting Up the Server	193
Setting the Check Time	194
Using Automatic E-Mail Printing	194
Uninstalling Automatic E-Mail Printing from Windows® 95, 98	195
Glossary	197