Brother International TD-4750TNWB Users Guide - Page 66

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10. Troubleshooting

10.1 Common Problems

This chapter explains how to resolve typical problems you may encounter when using the

printer. If you have any problems with the printer, first make sure you have performed the

following tasks correctly.

If you still have problems, contact the product manufacturer's customer service or your local

dealer.

Problem

Possible Cause

Solution

The LED Indicator is not lit.

The Power Cord is not

correctly connected.

Make sure the printer is correctly

connected to the power outlet (electrical

socket) using the Power Cord.

Turn the printer on.

- The Brother Printer

Management Tool shows

Head Open

.

- The LED flashes in red.

The Print Head is open.

Close the Print Head.



Out of Ribbon

or

Ribbon

Encoder Err.


The ribbon has finished.

Install a new ribbon roll.

To install a new ribbon roll, see section

3.1 Load the Ribbon

.

The ribbon is installed

incorrectly.

Reinstall the ribbon.

To install the ribbon roll, see section

3.1 Load the Ribbon

.



Out of Paper

.


The label roll has finished.

Install a new label roll.

To install a new label roll, see section

3.2 Load the Media

.

The label is installed

incorrectly.

Reinstall the label roll.

To install the label roll, see section

3.2 Load the Media

.

The Gap/Black Mark

Sensor is not calibrated.

Calibrate the Gap/Black Mark Sensor.



Paper Jam

.


The Gap/Black Mark

Sensor is not calibrated.

Calibrate the Gap/Black Mark Sensor.

Make sure the label size is

set correctly.

Set the label size correctly.

Labels may be jammed

inside the Printer Head.

Section	Page
User's Guide TD-4650TNWB/4650TNWBR/TD-4750TNWB/4750TNWBR	1
Contents	3
1. Introduction	5
1.1 Product Introduction	5
1.2 Additional Product Reference	5
2. Operations Overview	6
2.1 Unpack the printer and check the components	6
2.2 Printer Overview	7
2.2.1 Front View	7
2.2.2 Interior View	8
2.2.3 Rear View	9
2.3 Connect the Power Cord	10
2.4 Control Panel	11
2.5 LED Indicator	12
3. Set Up Your Printer	13
3.1 Load the Ribbon	13
3.2 Load the Media	15
3.2.1 Load Label Roll	15
3.2.2 Install the External Roll Holder (Optional)	18
3.2.3 Install the Label Roll When Using the Cutter Module (Dealers only)	20
3.2.4 Install the Label Roll When Using the Label Peeler (Dealers only)	22
4. Printing	25
4.1 Printer Driver Installation	25
4.1.1 USB Connection (Windows/Mac/Linux)	25
4.1.2 Bluetooth Connection (Windows)	26
4.1.3 Wi-Fi Network Connection (Windows)	26
4.1.4 Wired Network Connection (Windows)	27
4.2 Creating and Printing Labels Using BarTender	28
5. Operation	30
5.1 Power-on Utilities	30
5.1.1 Ribbon and Gap/Black Mark Sensor Calibration	31
5.1.2 Gap/Black Mark Sensor Calibration, Self-Test, and Entering Dump Mode	31
5.1.3 Printer Initialization	35
5.1.4 Media Sensor Calibration (for the Black Mark Sensor)	36
5.1.5 Media Sensor Calibration (for the Gap Sensor)	36
5.1.6 Skip the AUTO.BAS program	36
6. LCD Overview	37
6.1 Access the Main Menu	37
6.2 Main Menu Overview	38
6.3 Setting Menu	39
6.3.1 FBPL Settings	39
6.3.2 ZPL2 Settings	41
6.4 Sensor Settings	43
6.5 Interface Settings	44
6.5.1 Serial Communication Settings	45
6.5.2 Ethernet Settings	45
6.5.3 Wi-Fi Settings	46
6.5.4 Bluetooth Settings	47
6.5.5 RFID (Radio Frequency Identification) Settings	48
6.6 Advanced Settings	54
6.7 File Manager	55
6.8 Diagnostic Functions	56
7. Brother Printer Management Tool (BPM)	57
7.1 Start the BPM	57
7.2 Auto-Calibrating the Media Sensor using the BPM	58
8. Setting up the RFID	59
8.1 Introduction	59
8.2 RFID Calibration (available for TD-4650TNWBR and TD-4750TNWBR only)	60
8.2.1 Select the Antenna Position	60
8.2.2 RFID Calibration Procedure	60
9. Product Specifications	63
10. Troubleshooting	66
10.1 Common Problems	66
10.2 RFID Error Messages	69

Brother International TD-4750TNWB Users Guide - Page 66

Troubleshooting, 10.1 Common Problems

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