Canon S9000 S9000 Quick Start Guide - Page 47

on the S9000 Setup Software & User's Guide CD-ROM for more - reset

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Troubleshooting Problem Possible Cause Try This Printer is not responding Power cord not securely connected Verify that the power cord is securely connected to the printer and plugged into a working outlet. Printer is not turned on, or is not ready Verify that the POWER lamp is on and glowing a steady green. If the lamp is off, press the POWER button. The green lamp will flash as the printer is warming up, then go to a steady (no flash) state when the printer is ready. If the POWER lamp is flashing green, this indicates that the printer is warming up or is processing a print job. If the POWER lamp flashes orange, or green and orange alternately, see "Handling Error Messages" on page 43. Printer/computer incorrectly connected Reconnect the USB cable to the port. See the S9000 User's Guide on the S9000 Setup Software & User's Guide CD-ROM for more information. Bad cable Replace the printer cable. Computer and/or printer needs to be reset Reboot the computer and/or reset the printer. 1. To reboot the computer, close all open applications, then restart. 2. To reset the printer, turn it off, then on again. Cannot print Printer has to end of job overheated The printer can overheat when printing continuously for a long period of time. To protect the printhead, the printer will pause automatically at a line break. For further information, see the S9000 User's Guide on your CD-ROM. Incorrect media type Windows On the Main tab of the S9000 Properties window, confirm that the Media Type selected matches the paper loaded. Mac OS In the Print dialog box, confirm that the Media Type selected matches the paper loaded. Incorrect page size setting Check the Page Size setting from within your application to ensure that it matches the size of the media you have loaded. Also, check that the Page Size setting specified in the Printer Properties (for Windows) or the Page Setup (for Mac OS) dialog box matches the size of the media loaded. Printer tried to print but no ink on paper Ink tanks are not seated properly Ink tanks may need to be replaced Check the ink tanks, and reseat them if necessary. See "Replacing Ink Tanks" on page 22. Verify that you have sufficient ink in the ink tanks. See "Monitoring Ink Levels" on page 21. If necessary, replace the ink tanks. See "Replacing Ink Tanks" on page 22. 40

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40
Troubleshooting
Printer is not
responding
Power cord not
securely
connected
Verify that the power cord is securely connected to the printer and
plugged into a working outlet.
Printer is not
turned on, or is
not ready
Verify that the POWER lamp is on and glowing a steady green.
If the lamp is off, press the
POWER
button. The green lamp will flash as
the printer is warming up, then go to a steady (no flash) state when
the printer is ready. If the POWER lamp is flashing green, this indicates
that the printer is warming up or is processing a print job.
If the POWER lamp flashes orange, or green and orange alternately,
see “Handling Error Messages” on page 43.
Printer/computer
incorrectly
connected
Reconnect the USB cable to the port. See the
S9000 User’s Guide
on the S9000 Setup Software & User’s Guide CD-ROM for more
information.
Bad cable
Replace the printer cable.
Computer and/or
printer needs to
be reset
Reboot the computer and/or reset the printer.
1.
To reboot the computer, close all open applications, then restart.
2.
To reset the printer, turn it off, then on again.
Cannot print
to end of job
Printer has
overheated
The printer can overheat when printing continuously for a long period
of time. To protect the printhead, the printer will pause automatically
at a line break. For further information, see the
S9000 User’s Guide
on
your CD-ROM.
Incorrect media
type
Windows
On the
Main
tab of the S9000 Properties window, confirm that
the
Media Type
selected matches the paper loaded.
Mac OS
In the
Print
dialog box, confirm that the
Media Type
selected
matches the paper loaded.
Incorrect page
size setting
Check the
Page Size
setting from within your application to ensure
that it matches the size of the media you have loaded.
Also, check that the
Page Size
setting specified in the Printer
Properties (for Windows) or the
Page Setup
(for Mac OS) dialog box
matches the size of the media loaded.
Printer tried
to print but
no ink on
paper
Ink tanks are not
seated properly
Check the ink tanks, and reseat them if necessary. See “Replacing Ink
Tanks” on page 22.
Ink tanks may
need to be
replaced
Verify that you have sufficient ink in the ink tanks. See “Monitoring Ink
Levels” on page 21.
If necessary, replace the ink tanks. See “Replacing Ink Tanks” on page
22.
Problem
Possible Cause
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