Canon imageFORMULA DR-2580C Compact Color Scanner User Manual - Page 94

Saved Image Files Do Not Open, opened by other applications.

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IMPORTANT The retard roller and roller unit are consumable components. You need to replace the retard roller and roller unit when cleaning does not appear to improve them. Contact your local authorized Canon dealer and buy a roller replacement kit and then replace the retard roller and the roller unit. Roller Unit Retard Roller Saved Image Files Do Not Open When image files saved by CapturePerfect 3.0 cannot be opened by other applications, the probable causes are as follows. Symptoms A multi-page TIFF file saved in CapturePerfect 3.0 cannot be opened by other applications. Problem The application you are using to open the TIFF file does not support multi-page TIFF files. Solution Open the file with an application that supports multi-page TIFF files. Symptoms A TIFF file saved in CapturePerfect 3.0 cannot be opened by other applications. Problem If the TIFF file saved in CapturePerfect 3.0 has been compressed, the application you are using to open the TIFF file does not support the compression type that was used to save the file in CapturePerfect 3.0. Solution Set the compression type for the image file to [None] and save the file again in CapturePerfect 3.0. 90 Appendices

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90
Appendices
IMPORTANT
The retard roller and roller unit are consumable components. You need to
replace the retard roller and roller unit when cleaning does not appear to
improve them. Contact your local authorized Canon dealer and buy a roller
replacement kit and then replace the retard roller and the roller unit.
Saved Image Files Do Not Open
When image files saved by CapturePerfect 3.0 cannot be opened by other
applications, the probable causes are as follows.
Symptoms
A multi-page TIFF file saved in CapturePerfect 3.0
cannot be opened by other applications.
Problem
The application you are using to open the TIFF file does not
support multi-page TIFF files.
Solution
Open the file with an application that supports multi-page TIFF
files.
Symptoms
A TIFF file saved in CapturePerfect 3.0 cannot be
opened by other applications.
Problem
If the TIFF file saved in CapturePerfect 3.0 has been
compressed, the application you are using to open the TIFF
file does not support the compression type that was used to
save the file in CapturePerfect 3.0.
Solution
Set the compression type for the image file to [None] and save the
file again in CapturePerfect 3.0.
Retard Roller
Roller Unit