Canon imageFORMULA DR-2580C Compact Color Scanner User Manual - Page 96

The Flatbed Scanner Option Does Not Work, The scanned image is abnormal for certain documents.

Get Canon imageFORMULA DR-2580C Compact Color Scanner PDF manuals and user guides View all Canon imageFORMULA DR-2580C Compact Color Scanner manuals
Add to My Manuals
Save this manual to your list of manuals

Page 96 highlights

Symptoms Lines, smudges, or dirt appear on the scanned image. Problem The scanning glass or rollers inside the scanner are dirty. Solution Clean the scanning glass and rollers. If lines still appear on the image even after cleaning the scanning glass and rollers, the scanning glass inside the scanner may be scratched. Contact your local authorized Canon dealer or service representative. (See p. 70.) Symptoms The scanned image is abnormal for certain documents. Problem Functions such as [Auto-detection], [Deskew], or [Border Removal] were used when scanning documents containing text or photos up to their edges. (The scanner cannot accurately process the edges of documents.) Solution Turn off functions such as [Auto-detection], [Deskew], or [Border Removal] when scanning documents containing text or photos up to their edges. (See "Software Settings," on p. 61.) Symptoms The scanned image is abnormal in some applications. Problem A function not supported by the application was used. Solution Some applications do not support functions such as auto-detection of the paper size. Scanning documents with an application such as this will result in an abnormal scanned image. Try scanning with auto-detection of the paper size set to "off." The Flatbed Scanner (Option) Does Not Work Operational failure of the optional flatbed scanner unit can be caused by any of the reasons described below. Try the solution according to the problem. Problem Solution The ISIS/TWAIN scanner is set to something other than Flatbed. Set the ISIS/TWAIN driver to [Flatbed]. Refer to Help for the ISIS/TWAIN Driver for information about the ISIS/TWAIN Driver settings. Problem Solution The interface connector is not connected. Check the connections between the DR-2580C and the flatbed scanner unit. Problem Solution The DR-2580C is not installed correctly. Check the document size, thickness, and paper type. Remove the DR-2580C scanner and then reinstall it correctly. 92 Appendices

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
92
Appendices
Symptoms
Lines, smudges, or dirt appear on the scanned image.
Problem
The scanning glass or rollers inside the scanner are dirty.
Solution
Clean the scanning glass and rollers.
If lines still appear on the image even after cleaning the scanning
glass and rollers, the scanning glass inside the scanner may be
scratched. Contact your local authorized Canon dealer or service
representative. (See p. 70.)
Symptoms
The scanned image is abnormal for certain documents.
Problem
Functions such as [Auto-detection], [Deskew], or [Border
Removal] were used when scanning documents containing
text or photos up to their edges. (The scanner cannot
accurately process the edges of documents.)
Solution
Turn off functions such as [Auto-detection], [Deskew], or [Border
Removal] when scanning documents containing text or photos up
to their edges. (See “Software Settings,” on p. 61.)
Symptoms
The scanned image is abnormal in some applications.
Problem
A function not supported by the application was used.
Solution
Some applications do not support functions such as auto-detection
of the paper size. Scanning documents with an application such as
this will result in an abnormal scanned image. Try scanning with
auto-detection of the paper size set to “off.”
The Flatbed Scanner (Option) Does Not Work
Operational failure of the optional flatbed scanner unit can be caused by any of
the reasons described below. Try the solution according to the problem.
Problem
The ISIS/TWAIN scanner is set to something other than
Flatbed.
Solution
Set the ISIS/TWAIN driver to [Flatbed]. Refer to Help for the
ISIS/TWAIN Driver for information about the ISIS/TWAIN
Driver settings.
Problem
The interface connector is not connected.
Solution
Check the connections between the DR-2580C and the flatbed
scanner unit.
Problem
The DR-2580C is not installed correctly.
Solution
Check the document size, thickness, and paper type. Remove the
DR-2580C scanner and then reinstall it correctly.