Cisco 7600 SIP 200 Hardware Installation Guide - Page 158

SIP Is Deactivated, Possible Problem, Observations and Comments, Solutions

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Troubleshooting Chapter 7 Troubleshooting the Installation SIP Transitions Repeatedly From On to Off Possible Problem Observations and Comments SIP does not go beyond the bootup stage SIP STATUS LED transitions continue and alternates green, amber, or off SIP FPGA is not up to date During SIP initalization, the need to update the FPGA is automatically detected Solutions Follow the recommended action for the displayed error message. Follow the system prompts to update the FPGA image. If the SIP is cycling because of an FPD problem, the most likely cause is a FPD failure or that the FPD package file is not present. For more information about performing FPD upgrades, refer to the "Upgrading Field-Programmable Devices" chapter in the Cisco 7600 Series Router SIP, SSC, and SPA Software Configuration Guide. SIP Is Deactivated Possible Problem Observations and Comments Solutions SPA is not fully seated in the Output of the show diag slot SIP command SPA STATUS LED is off Follow this procedure: • Remove the SPA from the SIP. • Inspect the SIP and the SPA. Verify there are no bent pins or parts and that there is nothing lodged in the two devices that could prevent a good connection. • Insert the SPA in the SIP by sliding the SPA all the way into the SIP until the SPA is firmly seated in the SPA interface connector. When fully seated in the SIP, the SPA might be slightly behind the SIP faceplate. SPA is not supported on the Error message indicating the SIP SPA is not supported Install a SPA supported on the SIP. Output of the show diag slot command SIP STATUS LED is off SPA is not at the minimum hardware revision level Error message indicating the SPA is not at the minimum FPGA revision level Output of the show hw-module subslot fpd command Follow the FPD upgrade process to update the FPGA. For more information about performing FPD upgrades, refer to the "Upgrading Field-Programmable Devices" chapter in the Cisco 7600 Series Router SIP, SSC, and SPA Software Configuration Guide. Output of the show diag slot command SPA STATUS LED is off SPA is misconfigured Refer to the configuration section of the specific SPA installation and configuration guide, or use the Cisco IOS software configuration documentation listed in the "Obtaining Documentation, Obtaining Support, and Security Guidelines" section on page xv. Cisco 7600 Series Router SIP, SSC, and SPA Hardware Installation Guide 7-2 OL-5052-14

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7-2
Cisco 7600 Series Router SIP, SSC, and SPA Hardware Installation Guide
OL-5052-14
Chapter 7
Troubleshooting the Installation
Troubleshooting
SIP does not go beyond the
bootup stage
SIP STATUS LED transitions
continue and alternates green,
amber, or off
Follow the recommended action for the displayed error
message.
SIP FPGA is not up to date
During SIP initalization, the
need to update the FPGA is
automatically detected
Follow the system prompts to update the FPGA image.
If the SIP is cycling because of an FPD problem, the most
likely cause is a FPD failure or that the FPD package file is
not present.
For more information about performing FPD upgrades,
refer to the “Upgrading Field-Programmable Devices”
chapter in the Cisco 7600 Series Router SIP, SSC, and SPA
Software Configuration Guide.
SIP Is Deactivated
Possible Problem
Observations and Comments
Solutions
SPA is not fully seated in the
SIP
Output of the
show diag
slot
command
SPA STATUS LED is off
Follow this procedure:
•
Remove the SPA from the SIP.
•
Inspect the SIP and the SPA. Verify there are no bent
pins or parts and that there is nothing lodged in the two
devices that could prevent a good connection.
•
Insert the SPA in the SIP by sliding the SPA all the way
into the SIP until the SPA is firmly seated in the SPA
interface connector. When fully seated in the SIP, the
SPA might be slightly behind the SIP faceplate.
SPA is not supported on the
SIP
Error message indicating the
SPA is not supported
Output of the
show diag
slot
command
SIP STATUS LED is off
Install a SPA supported on the SIP.
SPA is not at the minimum
hardware revision level
Error message indicating the
SPA is not at the minimum
FPGA revision level
Output of the
show hw-module
subslot fpd
command
Output of the
show diag slot
command
SPA STATUS LED is off
Follow the FPD upgrade process to update the FPGA.
For more information about performing FPD upgrades,
refer to the “Upgrading Field-Programmable Devices”
chapter in the Cisco 7600 Series Router SIP, SSC, and SPA
Software Configuration Guide.
SPA is misconfigured
Refer to the configuration section of the specific SPA
installation and configuration guide, or use the Cisco IOS
software configuration documentation listed in the
“Obtaining Documentation, Obtaining Support, and
Security Guidelines” section on page xv
.
SIP Transitions Repeatedly From On to Off
Possible Problem
Observations and Comments
Solutions