Dell Equallogic PS4110X PS4110 Hardware Owners Manual - Page 43

Troubleshooting Your Array, Safety First—For You and Your array

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5 Troubleshooting Your Array Safety First-For You and Your array Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. Obtaining Technical Support and Customer Service Dell's support service is available to answer your questions about PS Series arrays. If you have an Express Service Code, have it ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently. Contacting Dell Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services might not be available in your area. For customers in the United States, call 800-945-3355. Note: If you do not have access to an Internet connection, contact information is printed on your invoice, packing slip, bill, or Dell product catalog. Use the following procedure to contact Dell for sales, technical support, or customer service issues: 1. Visit support.dell.com. 2. Verify your country or region in the Choose A Country/Region drop-down menu at the bottom of the window. 3. Click Contact Us on the left side of the window. 4. Select the appropriate service or support link based on your need. 5. Choose the method of contacting Dell that is convenient for you. 39

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5 Troubleshooting Your Array
Safety First—For You and Your array
Many repairs may only be done by a certified service technician. You should only perform troubleshooting and
simple repairs as authorized in your product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and
follow the safety instructions that came with the product.
Obtaining Technical Support and Customer Service
Dell’s support service is available to answer your questions about PS Series arrays. If you have an Express
Service Code, have it ready when you call. The code helps Dell's automated-support telephone system direct
your call more efficiently.
Contacting Dell
Dell provides several online and telephone-based support and service options. Availability varies by country and
product, and some services might not be available in your area.
For customers in the United States, call 800-945-3355.
Note:
If you do not have access to an Internet connection, contact information is printed on your invoice,
packing slip, bill, or Dell product catalog.
Use the following procedure to contact Dell for sales, technical support, or customer service issues:
1. Visit
support.dell.com
.
2.
Verify your country or region in the Choose A Country/Region drop-down menu at the bottom of the window.
3. Click
Contact
Us
on the left side of the window.
4.
Select the appropriate service or support link based on your need.
5.
Choose the method of contacting Dell that is convenient for you.
39