Dell Equallogic PS4110X PS4110 Hardware Owners Manual - Page 44

Determining Service Tag Information, Obtaining Component Diagnostics

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Hardware Owner's Manual 5 Troubleshooting Your Array Determining Service Tag Information Each array has a service tag with a number. You may need to provide this information to customer support when you contact us. • The service tag label is visible on the front of the array, on the right bezel latch block. Obtaining Component Diagnostics You can collect diagnostic information for one or more members of a PS Series group through the Group Manager GUI or the CLI. See the Group Administration guide or the CLI Reference for more information. Troubleshooting Array Startup Failure If your system halts during startup, check if: • The array fault LEDs are lit. See Front-Panel Features and Indicators on page 3. • There is a constant scraping or grinding sound when you access the hard drive. See Obtaining Technical Sup- port and Customer Service on page 39. Troubleshooting Loss of Communication For information about troubleshooting loss of communication, see Network Requirements and Recommendations in the Installation Guide. Troubleshooting Array Connections • Verify that the control module port link status LED and the control module status LED are solid green for each port that is connected to a cable. If the LEDs are not solid green, see Control Module Features on page 17. • Make sure that all the cables are attached correctly. If the problem is not resolved, see Obtaining Technical Support and Customer Service on page 39. 40

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Hardware Owner's Manual
5 Troubleshooting Your Array
Determining Service Tag Information
Each array has a service tag with a number. You may need to provide this information to customer support when
you contact us.
•
The service tag label is visible on the front of the array, on the right bezel latch block.
Obtaining Component Diagnostics
You can collect diagnostic information for one or more members of a PS Series group through the Group
Manager GUI or the CLI. See the
Group Administration
guide or the
CLI Reference
for more information.
Troubleshooting Array Startup Failure
If your system halts during startup, check if:
•
The array fault LEDs are lit. See
Front-Panel Features and Indicators on page 3
.
•
There is a constant scraping or grinding sound when you access the hard drive. See
Obtaining Technical Sup-
port and Customer Service on page 39
.
Troubleshooting Loss of Communication
For information about troubleshooting loss of communication, see
Network Requirements and Recommendations
in the
Installation Guide
.
Troubleshooting Array Connections
•
Verify that the control module port link status LED and the control module status LED are solid green for
each port that is connected to a cable. If the LEDs are not solid green, see
Control Module Features on page
17
.
•
Make sure that all the cables are attached correctly.
If the problem is not resolved, see
Obtaining Technical Support and Customer Service on page 39
.
40