Dell Inspiron 8000 Solutions Guide - Page 35

If you cannot play a music CD or install a program from a CD, If you cannot play a DVD movie

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Page 35 highlights

If you cannot play a music CD or install a program from a CD E N S U R E T H A T W I N D O W S R E C O G N I Z E S T H E D R I V E - Double-click the My Computer icon. If the CD drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. TE S T T H E D R I V E W I T H A N O T H E R C D - Insert another CD to eliminate the possibility that the original CD is defective. CLE AN T H E DI S C - See the Tell Me How help file for instructions. To access help files, see page 26. A D J U S T T HE W I N D O W S V O L U M E C O N T R O L - Double-click the yellow speaker icon in the lower-right corner of your screen. Be sure that the volume is turned up and that the sound is not muted. IF YOU HAVE ONE CD IN THE FIXED OPTICAL DRIVE AND ONE CD IN T H E M E DI A BAY - To identify which CD is not playing: For Windows 2000, double-click the Softex BayManager icon on the taskbar. Then click the Storage Devices tab and click Computer to see if the device is listed. Click OK if both devices are listed. If only one device is listed, remove the CD from the listed bay and ensure that Windows recognizes the drive. For Windows Me, double-click the My Computer icon on your desktop. Then double-click the drive letter of the device the you are verifying. If you cannot play a DVD movie E N S U R E T H A T W I N D O W S R E C O G N I Z E S T H E D R I V E - Double-click the My Computer icon. If the DVD drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. TE S T T H E D R I V E W I T H A N O T H E R D V D - Insert another DVD to eliminate the possibility that the original DVD is defective. HINT: High-speed CD drive vibration is normal and may cause noise. This noise does not indicate a defect in the drive or the CD. HINT: Because of different worldwide file types, not all DVD titles work in all DVD drives. S olving Pr oblems 35

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Solving Problems
35
If you cannot play a music CD or install a program from a CD
HINT:
High-speed CD
drive vibration is normal
and may cause noise. This
noise does not indicate a
defect in the drive or the
CD.
If you cannot play a DVD movie
HINT:
Because of
different worldwide file
types, not all DVD titles
work in all DVD drives.
E
NSURE
THAT
W
INDOWS
RECOGNIZES
THE
DRIVE
—
Double-click the
My
Computer
icon. If the CD drive is not listed, perform a full scan with your
antivirus software to check for and remove viruses. Viruses can sometimes
prevent Windows from recognizing the drive.
T
EST
THE
DRIVE
WITH
ANOTHER
CD—
Insert another CD to eliminate the
possibility that the original CD is defective.
C
LEAN
THE
DISC
—
See the
Tell Me How
help file for instructions. To access
help files, see page 26.
A
DJUST
THE
W
INDOWS
VOLUME
CONTROL
—
Double-click the yellow
speaker icon in the lower-right corner of your screen. Be sure that the volume is
turned up and that the sound is not muted.
I
F
YOU
HAVE
ONE
CD
IN
THE
FIXED
OPTICAL
DRIVE
AND
ONE
CD
IN
THE
MEDIA
BAY
—
To identify which CD is not playing:
For Windows 2000
, double-click the
Softex BayManager
icon on the taskbar.
Then click the
Storage Devices
tab and click
Computer
to see if the device is
listed. Click
OK
if both devices are listed. If only one device is listed, remove the
CD from the listed bay and ensure that Windows recognizes the drive.
For Windows Me
, double-click the
My Compute
r icon on your desktop. Then
double-click the drive letter of the device the you are verifying.
E
NSURE
THAT
W
INDOWS
RECOGNIZES
THE
DRIVE
—
Double-click the
My
Computer
icon. If the DVD drive is not listed, perform a full scan with your
antivirus software to check for and remove viruses. Viruses can sometimes
prevent Windows from recognizing the drive.
T
EST
THE
DRIVE
WITH
ANOTHER
DVD—
Insert another DVD to eliminate
the possibility that the original DVD is defective.