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Dell Inspiron 8000 Solutions Guide - Page 38

General Program Problems, A program crashes, A program stops responding, Start, Settings

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www.dell.com | support.dell.com A R E Q U I R E D . D L L F IL E W A S N O T F O UN D - The program that you are trying to open is missing an essential file. To remove and then reinstall the program: Windows Me: 1 Click the Start button, point to Settings, and then click Control Panel. 2 Double-click the Add/Remove Programs icon. 3 Select the program that you want to remove. 4 Click Add/Remove and follow the prompts on the screen. 5 See the program documentation for installation instructions. Windows 2000: 1 Click the Start button, point to Settings, and then double-click Control Panel. 2 Double-click the Add/Remove Programs icon. 3 Select the program that you want to remove. 4 Click Change/Remove and follow the prompts on the screen. 5 See the program documentation for installation instructions. General Program Problems A program crashes S E E T H E S O F T W A R E D O C UM E NT A T I O N - Many software manufacturers maintain websites with information that may help you to solve the problem. A program stops responding PR ES S < C T RL > < AL T > < DE L >- In the Close Program window, select the program that is no longer responding. Then click End Task. 38 Solving Pr oblems

Section	Page
Dell™ Inspiron™ 8000 System	1
Contents	3
Safety Instructions	7
When Using Your Computer	7
When Removing or Installing Memory Modules	10
Protecting Against Electrostatic Discharge	11
Setting Up	13
Connecting a Printer	14
Installing the Printer Driver	14
Parallel Printer	14
USB Printer	15
Turning Off the Computer	16
Windows Millennium Edition (Me) and Windows 2000	16
Using the Media Bay	17
Swapping Devices While the Computer Is Turned Off	18
Swapping Devices While Windows Is Running	19
Setting Up the Dolby Headphone	20
Setting Up the APR to Connect to a Network	20
Setting Up the APR for Windows Me	20
Setting Up the APR for Windows 2000	21
Solving Problems	23
Finding Solutions	24
Accessing Help Files	26
Power Problems	26
Start-Up Error Messages	27
Video and Display Problems	28
If the display is blank	28
If the display is difficult to read	28
Sound and Speaker Problems	29
Integrated Speakers	29
External Speakers	29
Printer Problems	30
If you cannot print to a parallel port printer	30
If you cannot print to a USB printer	31
Modem Problems	31
Scanner Problems	32
Touch Pad Problems	33
External Keyboard Problems	33
Unexpected Characters	33
Drive Problems	34
If you cannot save a file to a floppy disk	34
If you cannot play a music CD or install a program from a CD	35
If you cannot play a DVD movie	35
If the CD-RW drive stops writing	36
If you have a hard drive problem	36
Network Problems	37
Windows Error Messages	37
General Program Problems	38
A program crashes	38
A program stops responding	38
A solid blue screen appears	39
Internet Connection Problems	39
E-Mail Problems	40
If Your Computer Gets Wet	40
If You Drop or Damage Your Computer	41
Resolving Other Technical Problems	42
Reinstalling Drivers and Utilities	42
Reinstalling Windows	43
Reinstalling Windows Me	43
Reinstalling Windows 2000	45
Adding Parts	47
Replacing the Palm Rests	48
Using the Advanced Port Replicator	49
Connecting External Devices to the APR	49
APR Controls and Indicators	51
Docking the Computer	52
Undocking the Computer	53
Monitor Stand	54
Adding Memory	55
Replacing a Hard Drive	57
Returning a Hard Drive to Dell	59
Appendix	61
Specifications	62
Standard Settings	68
System Setup Pages	68
Viewing the System Setup Pages	69
Contacting Dell	69
Contact Numbers and Addresses	69
Returning Items for Warranty Repair or Credit	83
Regulatory Information	83
General EMC Guidelines	83
FCC Notices (U.S. Only)	84
Battery Disposal	87
NOM Information (Mexico Only)	88
Información para NOM (únicamente para México)	89
Warranty and Return Policy Information	90
Macrovision Product Notice	90