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Dell PowerEdge C6520 EMC Installation and Service Manual - Page 86

Getting help, Recycling or End-of-Life service information, Contacting Dell Technologies, Accessing

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8 Getting help Topics: • Recycling or End-of-Life service information • Contacting Dell Technologies • Accessing system information by using QRL • Receiving automated support with SupportAssist Recycling or End-of-Life service information Take back and recycling services are offered for this product in certain countries. If you want to dispose of system components, visit www.dell.com/recyclingworldwide and select the relevant country. Contacting Dell Technologies Dell provides online and telephone based support and service options. If you do not have an active internet connection, you can find Dell contact information on your purchase invoice, packing slip, bill or Dell product catalog. The availability of services varies depending on the country and product, and some services may not be available in your area. To contact Dell for sales, technical assistance, or customer service issues: Steps 1. Go to www.dell.com/support/home. 2. Select your country from the drop-down menu on the lower right corner of the page. 3. For customized support: a. Enter the system Service Tag in the Enter a Service Tag, Serial Number, Service Request, Model, or Keyword field. b. Click Search. The support page that lists the various support categories is displayed. 4. For general support: a. Select your product category. b. Select your product segment. c. Select your product. The support page that lists the various support categories is displayed. 5. For contact details of Dell Global Technical Support: a. Click Contact Technical Support. b. The Contact Technical Support page is displayed with details to call, chat, or e-mail the Dell Global Technical Support team. Accessing system information by using QRL You can use the Quick Resource Locator (QRL) located on the information tag in the rear of the C6520 system, to access information about Dell EMC PowerEdge C6520.There is also another QRL for accessing product information located on the top of the system cover. Prerequisites Ensure that your smartphone or tablet has the QR code scanner installed. 86 Getting help

Section	Page
Dell EMC PowerEdge C6520 Installation and Service Manual	1
Contents	3
About this document	6
Dell EMC PowerEdge C6520 system overview	7
Inside the sled	7
Rear view of the sled	8
Network ports indicator codes	9
Sled to hard drive mapping	10
C6400 chassis options and drive enumerations	11
Locating the Express Service Code and Service Tag	15
System information label	16
Initial system setup and configuration	19
Setting up the system	19
iDRAC configuration	19
Options to set up iDRAC IP address	19
Options to log in to iDRAC	20
Resources to install operating system	21
Options to download firmware	21
Options to download and install OS drivers	22
Downloading drivers and firmware	22
Installing and removing system components	23
Safety instructions	23
Before working inside your system	23
After working inside your system	24
Recommended tools	24
Sled	24
Sled installation guidelines	24
Removing a sled	25
Installing a sled	26
Air shroud	28
Removing the air shroud	28
Installing the air shroud	28
Support bracket	29
Removing the support bracket	29
Installing the support bracket	30
Expansion cards and expansion card risers	31
Expansion card installation guidelines	32
Removing the expansion card riser 1	36
Installing the expansion card riser 1	37
Removing the expansion card riser 2	38
Installing the expansion card riser 2	39
Removing an expansion cards	40
Installing an expansion card	43
Removing the riser card	46
Installing the riser card	47
LOM riser card	49
Removing the LOM	49
Installing the LOM	50
M.2 SSD module	51
Removing the M.2 riser	51
Installing the M.2 riser	51
Removing the M.2 SSD module	52
Installing the M.2 SSD module	53
Linking board and PCIe cable	54
Removing the linking board and PCIe cable	54
Installing the linking board and PCIe cable	55
System memory	56
System memory guidelines	56
General memory module installation guidelines	57
Removing a memory module	58
Installing a memory module	59
Processor and heat sink module	60
Removing a processor and heat sink module	60
Removing the processor from the processor and heat sink module	62
Installing the processor into a processor and heat sink module	64
Installing the processor and heat sink module	67
Optional OCP card	69
Removing the OCP filler	69
Installing an OCP card	70
Removing an OCP card	71
Installing the OCP card filler	72
System battery	73
Replacing the system battery	73
System board	75
Removing the system board	75
Installing the system board	77
Restoring the system using Easy Restore	78
Manually update the Service Tag	79
Trusted Platform Module	79
Upgrading the Trusted Platform Module	79
Removing the TPM	79
Installing the TPM	80
Initializing TPM for users	80
Initializing the TPM 1.2 for users	80
Initializing the TPM 2.0 for users	80
Upgrade Kits	81
Jumpers and connectors	82
System board connectors	82
System board jumper settings	82
Disabling a forgotten password	83
System diagnostics and indicator codes	84
Using system diagnostics	84
Dell Embedded System Diagnostics	84
Running the Embedded System Diagnostics from the Dell Lifecycle Controller	84
Running the Embedded System Diagnostics from Boot Manager	84
System diagnostic controls	85
Getting help	86
Recycling or End-of-Life service information	86
Contacting Dell Technologies	86
Accessing system information by using QRL	86
Quick Resource Locator for PowerEdge C6520 system	87
Receiving automated support with SupportAssist	87

Match case Limit results 1 per page

Getting help

Topics:

•

Recycling or End-of-Life service information

•

Contacting Dell Technologies

•

Accessing system information by using QRL

•

Receiving automated support with SupportAssist

Recycling or End-of-Life service information

Take back and recycling services are offered for this product in certain countries. If you want to dispose of system components,

visit

www.dell.com/recyclingworldwide

and select the relevant country.

Contacting Dell Technologies

Dell provides online and telephone based support and service options. If you do not have an active internet connection, you can

find Dell contact information on your purchase invoice, packing slip, bill or Dell product catalog. The availability of services varies

depending on the country and product, and some services may not be available in your area. To contact Dell for sales, technical

assistance, or customer service issues:

Steps

Go to

www.dell.com/support/home

Select your country from the drop-down menu on the lower right corner of the page.

For customized support:

Enter the system Service Tag in the

Enter a Service Tag, Serial Number, Service Request, Model, or Keyword

field.

Click

The support page that lists the various support categories is displayed.

For general support:

Select your product category.

Select your product segment.

Select your product.

The support page that lists the various support categories is displayed.

For contact details of Dell Global Technical Support:

Click

Contact Technical Support

The

Contact Technical Support

page is displayed with details to call, chat, or e-mail the Dell Global Technical Support

team.

Accessing system information by using QRL

You can use the Quick Resource Locator (QRL) located on the information tag in the rear of the C6520 system, to access

information about Dell EMC PowerEdge C6520.There is also another QRL for accessing product information located on the top

of the system cover.

Prerequisites

Ensure that your smartphone or tablet has the QR code scanner installed.

Getting help