Dell XPS 720 Black Owner's Manual - Page 62
Scanner Problems
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ENSURE THAT THE PRINTER IS TURNED ON CHECK THE PRINTER CABLE CONNECTIONS - • See the printer documentation for cable connection information. • Ensure that the printer cables are securely connected to the printer and the computer. TE S T T H E E L E C T R I C A L O U T L E T - Ensure that the electrical outlet is working by testing it with another device, such as a lamp. VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS - Windows XP: 1 Click Start→ Control Panel→ Printers and Other Hardware→ View installed printers or fax printers. 2 If the printer is listed, right-click the printer icon. 3 Click Properties→ Ports. For a parallel printer, ensure that the Print to the following port(s): setting is LPT1 (Printer Port). For a USB printer, ensure that the Print to the following port(s): setting is USB. Windows Vista: 1 Click Start → Control Panel→ Hardware and Sound→ Printer. 2 If the printer is listed, right-click the printer icon. 3 Click Properties and click Ports. 4 Adjust the settings, as needed. REINSTALL THE PRINTER DRIVER - SEE THE PRINTER DOCUMENTATION FOR INFORMATION ON REINSTALLING THE PRINTER DRIVER. - Scanner Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTE: If you need technical assistance for your scanner, contact the scanner's manufacturer. C H E C K T H E S C A N N E R D O C U M E N T A T I O N - See the scanner documentation for setup and troubleshooting information. U N L O C K T H E S C A N N E R - Ensure that your scanner is unlocked (if the scanner has a locking tab or button). RESTART THE COMPUTER AND TRY THE SCANNER AGAIN CHECK THE CABLE CONNECTIONS - • See the scanner documentation for information on cable connections. • Ensure that the scanner cables are securely connected to the scanner and the computer. VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS - Windows XP: 1 Click Start→ Control Panel→ Printers and Other Hardware→ Scanners and Cameras. 2 If your scanner is listed, Windows recognizes the scanner. Windows Vista: 1 Click Start → Control Panel→ Hardware and Sound→ Scanners and Cameras. 2 If the scanner is listed, Windows recognizes the scanner. R E I N S T A L L T H E S C A N N E R D R I V E R - See the scanner documentation for instructions. 62 Troubleshooting