Epson ES-300W Users Guide - Page 128

Solving Network Scanning Problems, Cannot Scan Over a Network

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• Make sure your system meets the requirements for your operating system. If you are scanning a highresolution image, you may need more than the minimum requirements. If necessary, increase your system's memory. • If you are running virus protection or other security software, exclude the TWAIN.log files from monitoring or set the TWAIN.log file as read only. See your virus protection or security software instructions for details. The TWAIN.log file is saved in the following locations: Note: You may need to unhide system folders to view files in these locations. • Windows XP: C:\Documents and Settings\(user name)\Local Settings\Temp • Windows (other versions): C:\Users\(user name)\AppData\Local\Temp • If you are running on USB power, connect the AC adapter to the scanner. • If you are running on battery power and the battery charge is low, connect the AC adapter to the scanner (ES-300W). Parent topic: Solving Scanning Problems Related references Windows System Requirements Mac System Requirements Solving Network Scanning Problems Check these solutions if you have problems scanning over a network (ES-300W). Cannot Scan Over a Network Scanner Cannot Connect to a Wireless Router or Access Point Parent topic: Solving Problems Cannot Scan Over a Network If you cannot start Epson Scan 2 when scanning over a network, try these solutions: • Make sure the connection mode switch is set to . • If you cannot scan from the start button on the scanner, make sure you restarted your computer after installing the scanning software. Also start Epson Scan 2 before scanning with the start button. • Document Capture Pro (Windows) and Document Capture (Mac) do not support starting a scan from the scanner button over a wireless network. Launch Epson Scan 2 before scanning from the scanner button over a network. 128

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128
• Make sure your system meets the requirements for your operating system. If you are scanning a high-
resolution image, you may need more than the minimum requirements. If necessary, increase your
system's memory.
• If you are running virus protection or other security software, exclude the TWAIN.log files from
monitoring or set the TWAIN.log file as read only. See your virus protection or security software
instructions for details. The TWAIN.log file is saved in the following locations:
Note:
You may need to unhide system folders to view files in these locations.
•
Windows XP
: C:\Documents and Settings\(user name)\Local Settings\Temp
•
Windows (other versions)
: C:\Users\(user name)\AppData\Local\Temp
• If you are running on USB power, connect the AC adapter to the scanner.
• If you are running on battery power and the battery charge is low, connect the AC adapter to the
scanner (ES-300W).
Parent topic:
Solving Scanning Problems
Related references
Windows System Requirements
Mac System Requirements
Solving Network Scanning Problems
Check these solutions if you have problems scanning over a network (ES-300W).
Cannot Scan Over a Network
Scanner Cannot Connect to a Wireless Router or Access Point
Parent topic:
Solving Problems
Cannot Scan Over a Network
If you cannot start Epson Scan 2 when scanning over a network, try these solutions:
• Make sure the connection mode switch is set to
.
• If you cannot scan from the
start button on the scanner, make sure you restarted your computer
after installing the scanning software. Also start Epson Scan 2 before scanning with the
start button.
• Document Capture Pro (Windows) and Document Capture (Mac) do not support starting a scan from
the scanner button over a wireless network. Launch Epson Scan 2 before scanning from the scanner
button over a network.