Epson Stylus COLOR 850Ne User Manual - Page 100

CHAP 6-TROUBLESHOOTING, Diagnosing Problems

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6 Troubleshooting Note: If you cannot solve the problem with the solutions in this chapter, check the troubleshooting chapter in your Administrator's Guide to see if you are having network-related problems. As you use your printer, you may occasionally experience a paper jam or other problem. The first thing you should do is diagnose the problem, following the guidelines in this chapter. Then try the most likely solutions until the problem is fixed. This chapter covers the following problems and solutions:  Diagnosing problems  Improving print quality  Solving printing problems  Solving printer software problems  Fixing paper jams and other paper problems  Solving miscellaneous printout problems  Uninstalling the software Diagnosing Problems Your printer provides a number of ways to help you diagnose problems:  To identify the most common problems, check the lights on the printer's control panel. See page 6-2 for details.  You can also use the Status Monitor 2 utility to identify common problems. For instructions, see page 4-2 (Windows) or page 4-17 (Macintosh). 6-1

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6-1
6
As you use your printer, you may occasionally experience a
paper jam or other problem. The first thing you should do is
diagnose the problem, following the guidelines in this chapter.
Then try the most likely solutions until the problem is fixed.
This chapter covers the following problems and solutions:
Diagnosing problems
Improving print quality
Solving printing problems
Solving printer software problems
Fixing paper jams and other paper problems
Solving miscellaneous printout problems
Uninstalling the software
Diagnosing Problems
Your printer provides a number of ways to help you diagnose
problems:
To identify the most common problems, check the lights
on the printer’s control panel. See page 6-2 for details.
You can also use the Status Monitor 2 utility to identify
common problems. For instructions, see page 4-2
(Windows) or page 4-17 (Macintosh).
Troubleshooting
Note:
If you cannot solve the
problem with the solutions
in this chapter, check the
troubleshooting chapter in
your
Administrator’s Guide
to see if you are having
network-related problems.