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HP Color LaserJet Enterprise MFP M680 User Guide 1 - Page 125

Solve general problems

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9 Solve general problems ● Customer support ● Control panel help system ● Restore factory-set defaults ● A "Cartridge is low" or "Cartridge is very low" message displays on the product control panel ● Product does not pick up paper or misfeeds ● Clear jams ● Improve print quality ● Improve copy image quality ● Improve scan image quality ● Improve fax image quality ● Solve wired network problems ● Solve fax problems For more information: In the US, go to www.hp.com/support/colorljMFPM680. Outside the US, go to www.hp.com/support. Select your country/region. Click Troubleshooting. Enter the product name, and then select Search. HP's all-inclusive help for your product includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software updates ● Join support forums ● Find warranty and regulatory information ENWW 113

Section	Page
Product introduction	13
Product comparison	14
Product views	18
Product front view	18
Product back view	20
Interface ports	21
Control-panel view	22
Product hardware setup and software installation	24
Paper trays	25
Load Tray 1	26
Load Tray 2 and the 500-sheet trays	31
Load the 1,500-sheet high-capacity input tray	35
Configure the stapling mailbox accessory	37
Load staples	37
Configure the default staple location	38
Configure the operation mode	39
Parts, supplies, and accessories	41
Order parts, accessories, and supplies	42
Ordering	42
Parts and supplies	42
Accessories	43
Replace the toner cartridges	44
Replace the toner collection unit	48
Print	51
Print tasks (Windows)	52
How to print (Windows)	52
Automatically print on both sides (Windows)	53
Manually print on both sides (Windows)	53
Print multiple pages per sheet (Windows)	54
Select the paper type (Windows)	54
Additional print tasks	55
Print tasks (Mac OS X)	56
How to print (Mac OS X)	56
Automatically print on both sides (Mac OS X)	56
Manually print on both sides (Mac OS X)	56
Print multiple pages per sheet (Mac OS X)	56
Select the paper type (Mac OS X)	57
Additional print tasks	57
Store print jobs on the product to print later	58
Create a stored job (Windows)	58
Create a stored job (Mac OS X)	59
Print a stored job	60
Delete a stored job	60
Mobile printing	61
HP Wireless Direct and NFC Printing	61
HP ePrint via email	62
HP ePrint software	62
AirPrint	63
Print from the USB port	64
Enable the USB port for printing	64
Print USB documents	64
Copy	65
Make a copy	66
Copy on both sides (duplex)	68
Copy on both sides automatically	68
Copy on both sides manually	68
Optimize copy quality for text or pictures	69
Scan/send	71
Set up Scan to Email	72
Use the E-Mail Setup Wizard	72
Set up the Scan to Email feature via the HP Embedded Web Server	72
Set up personal and network contacts	73
Add contacts to the address book from the product control panel	74
Configure Microsoft Outlook with Google Gmail	76
Set up Save to Network Folder	78
Use the Save to Network Folder Quick Set Wizard	78
Set up Save to Network Folder via the HP Embedded Web Server	78
Complete the destination folder settings	79
Add Network Folder Path – Save to a standard shared network folder	79
Add Network Folder Path – Save to an FTP Server	80
Send only to folders with read and write access	81
Allow sending to folders with write-access only	81
Set up Save to USB	82
Set up Save to SharePoint® (flow models only)	83
Create a Quick Set	85
Send a scanned document to one or more email addresses	87
Send email by entering email addresses manually	87
Send email by using the address book	89
Send a scanned document to a network folder	92
Use HP Flow CM solution (flow models only)	95
Fax	97
Set up fax	98
The first time the product is turned on with a fax accessory installed	98
After initial product hardware setup	98
Change fax configurations	99
Fax dialing settings	99
General fax send settings	100
Fax receive settings	101
Send a fax	103
Manage the product	105
Configure IP network settings	106
Printer sharing disclaimer	106
View or change network settings	106
Rename the product on a network	106
Manually configure IPv4 TCP/IP parameters from the control panel	107
Manually configure IPv6 TCP/IP parameters from the control panel	107
HP Utility for Mac OS X	109
Open HP Utility	109
HP Utility features	109
HP Embedded Web Server	111
How to access the HP Embedded Web Server (EWS)	111
HP Embedded Web Server features	111
Information tab	112
General tab	112
Print tab or Copy/Print tab	113
Scan/Digital Send tab (MFP models only)	114
Fax tab (MFP models only)	115
Troubleshooting tab	115
Security tab	116
HP Web Services tab	116
Networking tab	116
Other Links list	118
HP Web Jetadmin	119
Product security features	120
Security statements	120
IP Security	120
Sign in to the product	120
Assign a system password	120
Encryption support: HP High Performance Secure Hard Disks	121
Lock the formatter	121
Economy settings	122
Optimize speed or energy usage	122
Set Sleep mode	122
Set the Sleep Schedule	122
Software and firmware updates	124
Solve general problems	125
Customer support	126
Control panel help system	127
Restore factory-set defaults	128
A “Cartridge is low” or “Cartridge is very low” message displays on the product control panel	129
Change the “Very Low” settings	129
For products with fax capability	129
Order supplies	130
Product does not pick up paper or misfeeds	131
The product does not pick up paper	131
The product picks up multiple sheets of paper	131
The document feeder jams, skews, or picks up multiple sheets of paper	131
Clear jams	133
Jam locations	133
Auto-navigation for clearing jams	133
Experiencing frequent or recurring paper jams?	133
Clear jams in Tray 1	135
Clear jams in Tray 2 and the 500-sheet trays	137
Clear jams in the 1,500-sheet high-capacity input tray and the lower-right door	142
Clear jams in the lower-right door	146
Clear jams in the right door and the fuser area	147
Clear jams from under the top cover	150
Clear jams in the document feeder	151
Clear jams in the output bin	155
Clear jams in the stapling mailbox accessory	155
Clear staple jams in the stapling mailbox accessory	157
Improve print quality	161
Print from a different software program	161
Check the paper-type setting for the print job	161
Check the paper type setting (Windows)	161
Check the paper type setting (Mac OS X)	162
Check toner-cartridge status	162
Clean the product	162
Print a cleaning page	162
Check the scanner glass for dirt and smudges	163
Visually inspect the toner cartridge	164
Check paper and the printing environment	164
Step one: Use paper that meets HP specifications	164
Step two: Check the environment	165
Step three: Set the individual tray alignment	165
Calibrate the product to align the colors	165
Check other print job settings	166
Adjust color settings (Windows)	166
Try a different print driver	167
Improve copy image quality	169
Check the scanner glass for dirt and smudges	169
Calibrate the scanner	170
Check the paper settings	171
Step one: Check the paper size and type configuration	171
Step two: Select the tray to use for the copy	171
Check the image-adjustment settings	171
Optimize copy quality for text or pictures	171
Edge-to-edge copying	172
Clean the pickup rollers and separation pad in the document feeder	172
Improve scan image quality	174
Check the scanner glass for dirt and smudges	174
Check the scan/send settings from the product control panel	175
Check the resolution settings	175
Check the color settings	176
Check the image-adjustment settings	176
Optimize scan quality for text or pictures	176
Check the output-quality settings	177
Clean the pickup rollers and separation pad in the document feeder	177
Improve fax image quality	179
Send-fax quality issues	179
Check the scanner glass for dirt and smudges	179
Check the send-fax resolution settings	180
Check the image-adjustment settings	181
Optimize fax quality for text or pictures	181
Check the error-correction settings	181
Send to a different fax machine	182
Clean the pickup rollers and separation pad in the document feeder	182
Receive-fax quality issues	183
Check the fit-to-page setting	183
Check the sender's fax machine	183
Solve wired network problems	185
Poor physical connection	185
The computer is using the incorrect IP address for the product	185
The computer is unable to communicate with the product	185
The product is using incorrect link and duplex settings for the network	186
New software programs might be causing compatibility problems	186
The computer or workstation might be set up incorrectly	186
The product is disabled, or other network settings are incorrect	186
Solve fax problems	187
Checklist for solving fax problems	187
What type of phone line are you using?	187
Are you using a surge-protection device?	187
Are you using a phone company voice-messaging service or an answering machine?	187
Does your phone line have a call-waiting feature?	188
Check fax accessory status	188
General fax problems	189
The fax failed to send	189
An Out of Memory status message displays on the product control panel	189
Print quality of a photo is poor or prints as a gray box	189
You touched the Stop button to cancel a fax, but the fax was still sent	189
No fax address book button displays	189
Not able to locate the Fax settings in HP Web Jetadmin	189
The header is appended to the top of the page when the overlay option is enabled	189
A mix of names and numbers is in the recipients box	189
A one-page fax prints as two pages	190
A document stops in the document feeder in the middle of faxing	190
The volume for sounds coming from the fax accessory is too high or too low	190