HP Color LaserJet Enterprise MFP M680 User Guide 1 - Page 183
Receive-fax quality issues, Check the fit-to- setting, Check the sender's fax machine
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3. Remove any visible lint or dust from each of the feed rollers and the separation pad using compressed air or a clean lint-free cloth moistened with warm water. NOTE: Lift up the roller assembly so you can clean the second roller. 4. Close the document-feeder cover. If the problem persists, check the document feeder separation pad and rollers for damage or wear, and replace them if necessary. Receive-fax quality issues Follow these steps if the product is having quality issues with received faxes. Check the fit-to-page setting If the Fit to Page setting is enabled, and the incoming fax is larger than the default page size, the product attempts to scale the image to fit the page. If this setting is disabled, larger images split across multiple pages. 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: ● Fax Settings ● Fax Receive Settings ● Default Job Options ● Fit to Page 3. Touch the Enabled option to enable the setting, or touch the Disabled option to disable it. Touch the Save button. Check the sender's fax machine Ask the sender to try sending from a different fax machine. If the fax quality is better, the problem is with the sender's fax machine. If a different fax machine is unavailable, ask the sender to consider making the following changes: ENWW Improve fax image quality 171