Paper has jammed
..............................................................................................................................................................
152
Strip stays on the output tray and generates jams
........................................................................................................
155
Strip stays in the output area and cutter rail area and generates jams (Z6dr and Z9+dr only)
..............................
155
Printer displays out of paper when paper is available
...................................................................................................
155
Prints do not fall neatly into the basket
...........................................................................................................................
155
Sheet stays in the printer when the print has been completed
...................................................................................
156
Paper is cut when the print has been completed
...........................................................................................................
156
Horizontal cutter does not cut well
..................................................................................................................................
156
Vertical trimmer does not cut (Z6dr and Z9+dr only)
....................................................................................................
156
Vertical trimmer does not cut accurately (Z6dr and Z9+dr only)
.................................................................................
158
Vertical trimmer: printer reports missing modules (Z6dr and Z9+dr only)
................................................................
159
Vertical trimmer leaves marks on waste paper
..............................................................................................................
160
Roll is loose on the spindle
.................................................................................................................................................
160
Recalibrate the paper advance
..........................................................................................................................................
160
15
Troubleshooting print-quality issues
.............................................................................................................................................
163
General advice
......................................................................................................................................................................
164
Horizontal lines across the image (banding)
...................................................................................................................
164
Banding appears as irregular watermarks
......................................................................................................................
165
Whole image is blurry or grainy
.........................................................................................................................................
165
Paper is not
flat
....................................................................................................................................................................
165
Print is
scuffed
or scratched
...............................................................................................................................................
166
Ink marks on the paper
.......................................................................................................................................................
166
Black ink comes
off
when you touch the print
................................................................................................................
167
Edges of objects are stepped or not sharp
......................................................................................................................
168
Edges of objects are darker than expected
.....................................................................................................................
168
Horizontal lines at the end of a cut sheet print
..............................................................................................................
168
Vertical lines of
different
colors
.........................................................................................................................................
169
White spots on the print
.....................................................................................................................................................
169
Colors are inaccurate
...........................................................................................................................................................
169
My print does not have gloss uniformity (Z9+ only)
......................................................................................................
170
Image is incomplete (clipped at the bottom)
..................................................................................................................
170
Image is clipped
...................................................................................................................................................................
171
Some objects are missing from the printed image
........................................................................................................
171
Lines are too thick, too thin or missing
............................................................................................................................
172
Lines appear stepped or jagged
........................................................................................................................................
172
Lines print double or in the wrong colors
........................................................................................................................
173
Lines are discontinuous
......................................................................................................................................................
173
Lines are blurred
..................................................................................................................................................................
174
Line lengths are inaccurate
................................................................................................................................................
174
Image Diagnostics Print
......................................................................................................................................................
175
If you still have a problem
..................................................................................................................................................
177
vi
ENWW