HP Deskjet 1280 HP Deskjet 1280 - User Guide - Page 28

Click this button... Troubleshooting Contact HP To... View a list of printing problems with step-by-step instructions to help solve them. Obtain information on how to contact HP. HP Instant Support HP Instant Support is a suite of Web-based troubleshooting tools. HP Instant Support helps you quickly identify, diagnose, and resolve printing problems. HP Instant Support provides the following information about your device: Easy access to troubleshooting tips Provides tips that are customized for your device. Resolution of specific device errors Provides immediate access to information that can help you resolve error messages specific to your device. To see a description of the problem, as well as recommendations for solving or preventing the problem, click the link within the message. To see a list of past device errors, click Alerts on the left side of the HP Instant Support page. Notification of device driver and firmware updates Alerts you when there is a firmware or driver update, a message appears on the HP Instant Support homepage. Click the link within the message to go directly to the download section of the HP website. Obtaining support services Provides a list of the support services that are available for your device. Managing ink and media usage (myPrintMileage) Helps you manage and forecast printer supplies usage. Self diagnostic testing for your device Runs a diagnostic test of your device. Select Printer on the Self Help menu on the Instant Support page to start diagnosing the devices. HP Instant Support checks the computer, and a list of configured devices appears. When you select the device that you want to diagnose, HP Instant Support can help you with such tasks as making sure that you have the latest device driver available and gaining access to reports about the device status and detailed device-diagnostic information. If any errors are detected during this process, you are given the option to perform updates to the device drivers or to perform detailed diagnostic tests on the device. HP expert help online (Active Chat) Provide personalized help from an HP support expert over the Web at any time. Simply submit a question or a description of your problem. Your recent device history, system configuration, and any actions that you have attempted are automatically forwarded to HP (upon your approval) so that you will not need to describe the problem again. An HP support expert will respond online to solve your problem through a real-time Web chat. Knowledge database Use the HP knowledge database to quickly find answers to your questions. 4-2 ENWW