HP Deskjet 1280 HP Deskjet 1280 - User Guide - Page 45

ENWW

6-1

6

Customer Support

The information in the previous chapter suggests solutions to common problems. If your

printer is not operating properly and these suggestions do not solve your problem, try using

one of the following support services to obtain assistance.

Toolbox

The

Troubleshooting

tab in this program provides easy step-by-step solutions to common

printing problems. You should be able to resolve most printing problems by following the

provided solutions step-by-step. You can run this program by double-clicking the Toolbox icon

on the desktop or in the program group.

HP Instant Support

HP Instant Support is a web-based tool that provides product-specific services,

troubleshooting tips, and information about your printer’s ink and media usage. You must have

an Internet connection to use HP Instant Support.

To access HP Instant Support, select HP Instant Support in the Toolbox Information tab.

World Wide Web

Visit our World Wide Web for the latest printer software, product, operating system,

and support information at

http://www.hp.com/support/dj1280

.

HP telephone support

During the warranty period, you may obtain assistance from the HP Customer Care Center.

For the number to call, see the support guide that came in the box with your printer.

To help our Customer Care Center representatives serve you better, have the following

information ready before calling:

1

Print the printer diagnostic page (see

“Printing a diagnostic page”

for instructions). If the

printer does not print, have the following information ready:

a

model number and serial number (located at the back of the printer) such as C8136A

and SG1881119P

b

printer model such as HP Deskjet 1280, HP Business Inkjet 2600

2

Check the operating system you are using. For example, Windows 98 SE.

3

If the printer is connected to the network, check the network operating system.

For example, Windows NT Server 4.0.

The Toolbox is available only if you installed the printer driver through Setup.exe.

HP Instant Support web pages are dynamically created. Do not bookmark this site;

always access it from the Toolbox.

Section	Page
Contents	5
Welcome	7
Using this guide	7
For more information	7
Printer basics and connections	8
Understanding the printer parts and functions	8
Connecting the printer	9
For Windows	9
For Macintosh	10
Using the printer on a network	11
For Windows	11
Changing print settings	12
Using the print cartridges	13
Replacing the print cartridges	13
Aligning the print cartridges	14
Cleaning the print cartridges	14
Installing other software	15
Printing from MS-DOS software programs	15
Printing and loading media	16
Loading paper	16
Main paper tray	16
Rear manual feed	17
Minimum printing margins	18
Printing on various paper types and sizes	19
Printing on transparencies	19
Printing on HP media	20
Printing on standard-sized paper	20
Printing on custom-sized paper	21
Printing on envelopes	21
Printing on cards	22
Printing on thick plain paper or photo paper	23
Printing on both sides of the paper	24
Understanding smart software features	25
Using the Toolbox	27
Printer Status tab	27
Information tab	27
HPInstant Support	28
myPrintMileage	29
Ordering printing supplies directly through the Toolbox	30
Printer Services tab	30
Using the HP Inkjet Toolbox (Macintosh)	30
Displaying the HP Inkjet Toolbox	30
Viewing the HP Inkjet Utility panels	31
Troubleshooting	32
Power cannot be turned on	32
Printer is not responding (nothing prints)	32
Paper feed problem	33
Paper skew problem	34
Paper is jammed in the printer	34
Tips for avoiding paper jams	34
A blank page is ejected	34
Poor print quality	35
Printout is faded or colors are dull	35
Colors are bleeding into each other	35
Ink is smearing onto white (blank) areas	36
Ink is not filling the text or graphics completely	36
Text is jagged at the edges (not smooth)	36
Something on the page is missing or incorrect	37
Unexpected results	37
Text or graphics are cut off at page edges	37
Placement of the text or graphics is incorrect	38
Meaningless characters are printed	38
Wrong fonts are printed	38
Colors are different than they should be	39
Slow printing	39
Printer lights blink	40
Network printing problem	41
Uninstalling the printer software	41
USB installation failed or nothing prints throughUSB	42
Printer does not print after switching ports	42
Print cartridge problem	43
Printing a sample page	44
Printing a diagnostic page	44
Cancelling a print job	44
Customer Support	45
Toolbox	45
HPInstantSupport	45
World Wide Web	45
HP telephone support	45
Printer specifications	50
HP supplies and accessories	52
Regulatory information	55
FCC statement	55
Power cord statement	55
LEDs classification	56
EMI Statement (Korea)	56
Regulatory model number	56
Reduction and elimination	56
Hazardous materials	57
Recycling	57
Material safety data sheets	57
End-of-life returns	57
Hewlett-Packard Limited Warranty Statement	59
Index	60
Numerics	60
A	60
C	60
D	60
E	60
F	60
H	60
I	60
J	60
L	60
M	60
N	60
O	60
P	61
R	61
S	61
T	61
U	62

HP Deskjet 1280 HP Deskjet 1280 - User Guide - Page 45

Customer Support, Toolbox, HPInstantSupport, World Wide Web, HP telephone support - printer drivers for windows 7

Page 45 highlights

HP Deskjet 1280 HP Deskjet 1280 - User Guide - Page 45

Customer Support, Toolbox, HPInstantSupport, World Wide Web, HP telephone support - printer drivers for windows 7

Page 45 highlights

Customer Support, Toolbox, HPInstantSupport, World Wide Web, HP telephone support - printer drivers for windows 7