HP Deskjet 1280 HP Deskjet 1280 - User Guide - Page 41

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Network printing problem

This section helps you to troubleshoot if you are having difficulties printing to a shared printer.

Check the following:

±

Make sure the printer is on and the top cover is closed.

±

Make sure the rear panel knob is in the lock position.

±

Check that the cartridges are installed properly (see

“Replacing the print cartridges”

) and

that paper is properly loaded in the printer (see

“Loading paper”

).

±

Make sure the network cable and the printer cable connections are firmly in place.

±

If the Resume button is blinking, press it and wait a few seconds for printing to start.

±

If printing does not resume, check under the printer’s top cover for a paper jam. See

“Paper is jammed in the printer”

for instructions on clearing paper jams.

After checking the printer, try to print a document from another client over the network.

If the document was sent from another client and printed successfully, your system settings

are probably not configured properly to use this printer. Check with your system administrator

to solve the problem.

If the document did not print successfully from another client:

1

Connect the printer to a PC that is running Windows.

2

Install the printer software if it is not previously installed in this PC.

3

Double-click the Toolbox icon on the desktop or in the printer’s program group.

4

From the

Printer Services

tab, click

Print a Demo Page

.

If the demo page printed, your printer is working, but your network settings might not be

configured correctly. Check with your network administrator for more information.

If the demo page did not print, this problem is likely caused by a failure in the printer or

computer system. Call the HP Customer Support Center for help (see

“Customer Support”

).

Before calling, record your serial number and printer model, along with any information about

your computer system that is available.

Uninstalling the printer software

For Windows:

1

Start Windows and make sure no other Windows applications are running.

2

Open Control Panel.

3

Double-click

Add/Remove Programs

.

4

Select

HP Deskjet 1280

.

5

Follow the onscreen instructions to complete the removal of the printer software.

Sharing the printer in mixed Mac and PC networking environments is not recommended.

You must have administrator privileges to uninstall the printer software in Windows NT 4.0,

Windows 2000, and Windows XP.

If the software was not successfully installed, or the Uninstaller could not be found, run the

scrubber utility from the Starter CD. For Windows 98 and Windows Me, use the scrub98.exe

file located In the Windows\Utils\Scrubber\Win98_Me folder. For Windows 2000 and

Windows XP, use the scrub2k.exe file located in the Windows\Utils\Scrubber\Win2K directory

instead. Repeat the whole installation process again after this is done.

Section	Page
Contents	5
Welcome	7
Using this guide	7
For more information	7
Printer basics and connections	8
Understanding the printer parts and functions	8
Connecting the printer	9
For Windows	9
For Macintosh	10
Using the printer on a network	11
For Windows	11
Changing print settings	12
Using the print cartridges	13
Replacing the print cartridges	13
Aligning the print cartridges	14
Cleaning the print cartridges	14
Installing other software	15
Printing from MS-DOS software programs	15
Printing and loading media	16
Loading paper	16
Main paper tray	16
Rear manual feed	17
Minimum printing margins	18
Printing on various paper types and sizes	19
Printing on transparencies	19
Printing on HP media	20
Printing on standard-sized paper	20
Printing on custom-sized paper	21
Printing on envelopes	21
Printing on cards	22
Printing on thick plain paper or photo paper	23
Printing on both sides of the paper	24
Understanding smart software features	25
Using the Toolbox	27
Printer Status tab	27
Information tab	27
HPInstant Support	28
myPrintMileage	29
Ordering printing supplies directly through the Toolbox	30
Printer Services tab	30
Using the HP Inkjet Toolbox (Macintosh)	30
Displaying the HP Inkjet Toolbox	30
Viewing the HP Inkjet Utility panels	31
Troubleshooting	32
Power cannot be turned on	32
Printer is not responding (nothing prints)	32
Paper feed problem	33
Paper skew problem	34
Paper is jammed in the printer	34
Tips for avoiding paper jams	34
A blank page is ejected	34
Poor print quality	35
Printout is faded or colors are dull	35
Colors are bleeding into each other	35
Ink is smearing onto white (blank) areas	36
Ink is not filling the text or graphics completely	36
Text is jagged at the edges (not smooth)	36
Something on the page is missing or incorrect	37
Unexpected results	37
Text or graphics are cut off at page edges	37
Placement of the text or graphics is incorrect	38
Meaningless characters are printed	38
Wrong fonts are printed	38
Colors are different than they should be	39
Slow printing	39
Printer lights blink	40
Network printing problem	41
Uninstalling the printer software	41
USB installation failed or nothing prints throughUSB	42
Printer does not print after switching ports	42
Print cartridge problem	43
Printing a sample page	44
Printing a diagnostic page	44
Cancelling a print job	44
Customer Support	45
Toolbox	45
HPInstantSupport	45
World Wide Web	45
HP telephone support	45
Printer specifications	50
HP supplies and accessories	52
Regulatory information	55
FCC statement	55
Power cord statement	55
LEDs classification	56
EMI Statement (Korea)	56
Regulatory model number	56
Reduction and elimination	56
Hazardous materials	57
Recycling	57
Material safety data sheets	57
End-of-life returns	57
Hewlett-Packard Limited Warranty Statement	59
Index	60
Numerics	60
A	60
C	60
D	60
E	60
F	60
H	60
I	60
J	60
L	60
M	60
N	60
O	60
P	61
R	61
S	61
T	61
U	62

HP Deskjet 1280 HP Deskjet 1280 - User Guide - Page 41

Network printing problem, Uninstalling the printer software, Printer Services, Print a Demo - cartridge number

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