HP LH4r Integrated HP NetRaid Controller Configuration Guide - Page 116

Hard Drive Fails Often, System Hangs When Scanning Devices for New Configuration, Management Menu

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Chapter 11 Troubleshooting Hard Drive Fails Often Problem: One of the hard drives in the array fails often. Suggested solutions: • Check the drive error counts using HP NetRAID Assistant Physical Drive Properties. Be aware that the drive error counter clears if the drive is moved or powered off while the adapter remains powered on. • Format the drive. • Rebuild the drive. • If the drive continues to fail, replace the drive with another drive with the same capacity, and rebuild. System Hangs When Scanning Devices for New Configuration Problem: Ran HP NetRAID Express Tools or HP NetRAID Config and tried to make a new configuration. The system hangs when scanning devices. Suggested solutions: • Check the drives' SCSI IDs on each channel to make sure each device has a different ID. Hot-swap devices cannot share the same SCSI ID as nonhot-swap devices on the same channel. • Check the cables for bent pins. Management Menu Not Displayed Problem: Running HP NetRAID Express Tools or HP NetRAID Config does not display the Management Menu. Suggested solution: Use a color monitor. Cannot Flash or Update the EEPROM Problem: Cannot flash or update the EEPROM. Suggested solution: Make sure the jumper labeled J12 (Enable I2O Flash Writes) is present on the HP NetServer LH 3/LH 3r I/O board near the HP NetRAID SIMM. 110

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Chapter 11
Troubleshooting
110
Hard Drive Fails Often
Problem: One of the hard drives in the array fails often.
Suggested solutions:
•
Check the drive error counts using HP NetRAID Assistant Physical Drive
Properties. Be aware that the drive error counter clears if the drive is
moved or powered off while the adapter remains powered on.
•
Format the drive.
•
Rebuild the drive.
•
If the drive continues to fail, replace the drive with another drive with the
same capacity, and rebuild.
System Hangs When Scanning Devices for New Configuration
Problem: Ran HP NetRAID Express Tools or HP NetRAID Config and tried to
make a new configuration. The system hangs when scanning devices.
Suggested solutions:
•
Check the drives’ SCSI IDs on each channel to make sure each device has
a different ID. Hot-swap devices cannot share the same SCSI ID as non-
hot-swap devices on the same channel.
•
Check the cables for bent pins.
Management Menu Not Displayed
Problem: Running HP NetRAID Express Tools or HP NetRAID Config does not
display the Management Menu.
Suggested solution: Use a color monitor.
Cannot Flash or Update the EEPROM
Problem: Cannot flash or update the EEPROM.
Suggested solution: Make sure the jumper labeled J12 (Enable I
2
O Flash Writes)
is present on the HP NetServer LH 3/LH 3r I/O board near the HP NetRAID
SIMM.