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Perform a wireless network diagnostic test

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b. Compare the service set identifier (SSID) on the information report to the SSID in the printer information for the computer. c. If the numbers are not the same, the devices are not connecting to the same network. Reconfigure the wireless setup for the printer. Perform a wireless network diagnostic test A wireless network diagnostic test can be performed using the printer control panel or the Embedded Web Server (EWS). The wireless network diagnostic test provides information about the wireless network settings. Method one: Perform a wireless network diagnostic test using the printer control panel 1. From the printer control panel, touch or swipe down the tab Dashboard, touch Setup . at the top of the screen to open the 2. Touch Reports. 3. Select Wireless Test Report to print. Method two: Perform wireless network diagnostic test using the EWS 1. Open the EWS. See Configure the printer using the Embedded Web Server (EWS). 2. Select the Tools tab. 3. From the left menu, click Reports and select Printer Reports. 4. Click Print Network Configuration Page to test network connectivity problems. Reduce interference on a wireless network The following tips can reduce interference in a wireless network: ● Keep the wireless devices away from large metal objects, such as filing cabinets, and other electromagnetic devices, such as microwaves and cordless telephones. These objects can disrupt radio signals. ● Keep the wireless devices away from large masonry structures and other building structures. These objects can absorb radio waves and lower signal strength. ● Position the wireless router in a central location in line of sight with the wireless printers on the network. Solve Ethernet connection problems Check the following: ● The network is operational, and the network hub, switch, or router is turned on. ● The Ethernet cable is properly connected between the printer and the router. The Ethernet cable is plugged into the Ethernet port on the printer and the light near the connector lights up when connected. ● Antivirus programs, including spyware protection programs, are not impacting your network connection to the printer. If you know that antivirus or firewall software is preventing your computer from connecting to the printer, use the HP online firewall troubleshooter to help solve the problem. 118 Chapter 9 Solve problems

Section	Page
Get started	13
Printer views	13
Printer front view	13
Printer back view	14
Control panel features	14
Lift the control panel	14
Control panel	15
Function buttons	16
Dashboard icons	16
Change printer settings	17
To change settings for a function	17
To change the printer settings	17
Use the HP Smart app to print, scan, and manage	17
To install HP Smart and open the app	18
Get more information about HP Smart	18
Set up Scan to Email	18
Step 1: Set up the outgoing email profiles	19
From embedded web server (EWS) through the HP Printer software	19
From embedded web server (EWS) through web browser	19
Step 2: Add email addresses to the Address Book	19
Step 3: Configure other email options	20
Connect your printer	21
Requirements for HP+ printers	21
Keep the printer connected to the Internet	21
Use Original HP cartridges	21
Have an HP account	21
Connect your printer to a Wi-Fi network using Control Panel	21
Connect your printer to a Wi-Fi network using HP software	21
Connect your printer to a Wi-Fi network using Wi-Fi Protected Setup (WPS)	22
Connect your printer to an Ethernet network	22
Connect your printer using a USB cable	23
Change wireless settings	23
Turn on or off the wireless capabilities of the printer	23
Change the connection type	23
Change USB to a wireless connection (Windows 10 and above/macOS)	24
Change wireless to a USB connection (Windows/macOS)	24
Load media	25
Before you begin	25
Load paper	25
Load envelopes	29
Load labels	29
Load an original on the scanner glass	30
Load an original in the document feeder	31
Change the paper settings	33
To change the paper settings (Windows)	33
To change the paper settings (OS X)	34
To change the default paper settings from the embedded web server	34
Print	35
Before you begin	35
Print with mobile devices	35
Print while connected to same Wi-Fi network	36
Print without connecting to same Wi-Fi network (Wi-Fi Direct)	36
To turn Wi-Fi Direct on or off from the printer control panel	36
To find the Wi-Fi Direct name or password	36
Print using a Windows computer	36
Print from a Mac computer	37
Copy, Scan, and Mobile Fax	38
Copy	38
To copy document or ID card	38
Scan	38
Scan to a computer	38
To scan an original to a computer from the printer control panel	39
To enable the scan to a computer feature (Windows)	39
Scan to a memory device	39
To scan an original to a memory device from the printer control panel	39
Set up HP Digital Solutions	39
Set up HP Digital Filing	40
Scan to email	41
Scan to email through Scan function	41
Email the scanned document or photo	41
Scan using HP Smart (iOS/Android, Windows 10 and above, and macOS)	42
Scan using Webscan	42
To enable Webscan	42
To scan using Webscan	42
Tips for copy and scan success	43
Mobile Fax	43
Use Mobile Fax in the HP Smart app	43
Fax	44
Send a fax	44
Send a standard fax	44
To send a standard fax from the printer control panel	44
Send a standard fax from the computer	44
To send a standard fax from the computer (Windows)	45
Send a fax from a phone	45
To send a fax from an extension phone	45
Send a fax using monitor dialing	45
To send a fax using monitor dialing from the printer control panel	45
Send a fax using printer memory	46
To send a fax using printer memory	46
Send a fax to multiple recipients	46
To send a fax to multiple recipients using group phone book	47
Send a fax in Error Correction Mode	47
To change the ECM setting from the control panel	47
Receive a fax	47
Receive a fax manually	48
To receive a fax manually	48
Set up backup fax	48
To set backup fax from the printer control panel	48
Reprint received faxes from memory	49
To reprint faxes in memory from the printer control panel	49
Forward faxes to another number	49
To forward faxes from the printer control panel	49
Set automatic reduction for incoming faxes	50
To set automatic reduction from the printer control panel	50
Block unwanted fax numbers	50
To add a number to the junk fax list	51
To remove numbers from the junk fax list	51
To print a junk fax list	51
Receive faxes using HP Digital Fax	51
HP Digital Fax requirements	52
To set up or modify HP Digital Fax (Windows)	52
To turn off HP Digital Fax	52
Set up phone book contacts	52
Create and edit a phone book contact	52
To set up phone book contacts	52
To change phone book contacts	53
Create and edit a group phone book contact	53
To set up group phone book contacts	53
To change group phone book contacts	53
Delete phone book contacts	54
To delete phone book contacts	54
To delete group phone book contacts	54
Change fax settings	54
Configure the fax header	54
To set or change the fax header	55
Set the answer mode (Auto answer)	55
To set the answer mode	55
Set the number of rings before answering	55
To set the number of rings before answering	55
Change the answer ring pattern for distinctive ring	56
To change the answer ring pattern for distinctive ring	56
Set the dial type	56
To set the dial type	56
Set the redial options	56
To set the redial options	57
Set the fax speed	57
To set the fax speed	57
Set the fax sound volume	58
To set the fax sound volume	58
Fax and digital phone services	58
Fax on Voice over Internet Protocol	58
Use reports	59
Print fax confirmation reports	59
To enable fax confirmation	59
To include an image of the fax on the report	59
Print fax error reports	60
To set the printer to print fax error reports automatically	60
Print and view the fax log	60
To print the fax log from the printer control panel	60
Clear the fax log	60
To clear the fax log	60
Print the details of the last fax transaction	61
To print the Last Fax Transaction report	61
Print a Caller ID Report	61
To print a Caller ID History Report	61
View the Call History	61
To view the call history	61
Additional fax setup	61
Set up faxing (parallel phone systems)	62
Select the correct fax setup for your home or office	62
Case A: Separate fax line (no voice calls received)	64
Case B: Set up the printer with DSL	65
Case C: Set up the printer with a PBX phone system or an ISDN line	66
Case D: Fax with a distinctive ring service on the same line	67
Case E: Shared voice/fax line	68
Case F: Shared voice/fax line with voice mail	69
Case G: Fax line shared with computer modem (no voice calls received)	70
Case H: Shared voice/fax line with computer modem	73
Case I: Shared voice/fax line with answering machine	77
Case J: Shared voice/fax line with computer modem and answering machine	78
Case K: Shared voice/fax line with computer dial-up modem and voice mail	82
Test fax setup	84
Configure your printer	86
Use Web Services	86
Set up Web Services	86
Update the printer	86
Open the HP printer software (Windows)	87
Configure the printer using the Embedded Web Server (EWS)	87
To access and use the Embedded Web Server (EWS)	87
Things to note when accessing EWS	87
To open EWS using HP Smart (iOS, Android, and Windows 10 and above)	88
To open EWS using an IP address (Wi-Fi or Ethernet connection)	88
To open EWS using an IP address (Wi-Fi Direct connection)	88
Configure IP network settings	88
View or change network settings	88
Rename the printer on a network	89
Manually configure IPv4 TCP/IP parameters	89
Assign or change the system password using the Embedded Web Server	89
Change energy-conservation settings	89
Set the Sleep Mode time	89
Change the printer shutdown time and settings	90
Supplies, accessories, and parts	91
Order supplies, accessories, and parts	91
Order	91
Supplies and accessories	91
Enable or disable the Cartridge Policy feature	92
Replace the toner cartridge	92
Cartridge information	92
Remove and replace the toner cartridge	92
Solve problems	95
HP support	95
Contact HP	95
Register printer	95
Additional warranty options	95
Additional information	96
Printer is unable to print	96
Check printer connection to the Internet	96
Make sure to use Original HP cartridges	96
Check the printer settings and status	96
Cannot set up Web Services	96
Print printer reports	96
To print a report from the printer control panel	96
To print a report from the EWS	97
Printer reports	97
Restore original factory defaults and settings	97
To restore printer default settings using EWS	98
To restore network default settings using EWS	98
To restore the printer default settings from the printer control panel	98
To restore the printer network settings from the printer control panel	99
Cartridge low	99
Cartridge is low	99
Cartridge is very low	99
Change the “Very Low” settings	99
Order supplies	100
Paper misfeeds and pickup error	100
The printer does not pick up paper	100
The printer picks up multiple sheets of paper	100
The printer picks up paper in a crossed manner	101
Clear paper jams	101
Introduction	101
Before you begin	101
Jam locations	101
Frequent or recurring paper jams?	102
Clear jams from the input tray	103
Clear jams from the cartridge access area	104
Clear jams in the document feeder	107
Clear jams from the rear of the printer	108
Improve print quality	109
Introduction	109
Print from a different software program	110
Check the paper-type setting for the print job	110
Check the paper type setting on the printer	110
Check the paper type setting (Windows)	110
Check the paper type setting (OS X)	110
Check toner-cartridge status	110
Print a cleaning page	111
Visually inspect the toner cartridge	111
Check paper and the printing environment	111
Step one: Use paper that meets HP specifications	111
Step two: Check the environment	112
Adjust Print Density	112
Resolving print quality problems	112
Introduction	112
Troubleshoot print quality problems	113
Fax issues	119
Run the fax test	119
To test fax setup via the printer control panel	119
What to do if the fax test failed	119
The \	119
The \	120
The \	120
The \	121
The \	122
The \	123
Troubleshoot fax problems	123
The display always shows Phone Off Hook	123
The printer is having problems sending and receiving faxes	124
The printer cannot receive faxes, but can send faxes	125
The printer cannot send faxes, but can receive faxes	126
Fax tones are recorded on my answering machine	127
The computer cannot receive faxes (HP Digital Fax)	127
Solve wireless network problems	127
Introduction	127
Wireless connectivity checklist	127
The printer does not print after the wireless configuration completes	128
The printer does not print, and the computer has a third-party firewall installed	128
The wireless connection does not work after moving the wireless router or printer	128
Cannot connect more devices to the wireless printer (Wi-Fi Direct)	129
The printer cannot print when your computer is on a VPN	129
The network does not appear in the wireless networks list	129
The wireless network is not functioning	129
Perform a wireless network diagnostic test	130
Method one: Perform a wireless network diagnostic test using the printer control panel	130
Method two: Perform wireless network diagnostic test using the EWS	130
Reduce interference on a wireless network	130
Solve Ethernet connection problems	130
Printer specifications	132
Technical specifications	132
System requirements	132
Wi-Fi band supported	132
Printer dimensions	132
Power consumption, electrical specifications, and acoustic emissions	133
Operating-environment range	133
Warning icons	133
Laser Warning	134
Service and support	135
HP limited warranty statement	135
Country Specific Terms	136
Australia	136
New Zealand	137
UK, Ireland, and Malta	138
Austria, Belgium, Germany, and Luxemburg	138
Belgium, France, and Luxemburg	139
Italy	140
Spain	140
Denmark	141
Norway	141
Sweden	141
Portugal	142
Greece and Cyprus	142
Hungary	142
Czech Republic	143
Slovakia	143
Poland	143
Bulgaria	143
Romania	144
Belgium and the Netherlands	144
Finland	144
Slovenia	145
Croatia	145
Latvia	145
Lithuania	146
Estonia	146
Russia	146
HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement	146
Reminder on the use of non-Original HP supplies	147
HP anticounterfeit Web site	147
Data stored on the toner cartridge	147
End User License Agreement	148
Customer self-repair warranty service	152
Customer support	152
Environmental product stewardship program	154
Protecting the environment	154
Ozone production	154
Power consumption	154
Toner consumption	154
Paper use	155
Plastics	155
HP LaserJet print supplies	155
Paper	155
Material restrictions	155
Disposal of waste equipment by users (EU and India)	155
Electronic hardware recycling	156
Hardware recycling information (Brazil)	156
Chemical substances	156
Product Power Data per European Union Commission Regulation 1275/2008	156
SEPA Ecolabel User Information (China)	156
The regulation of the implementation on China energy label for printer, and copier	157
Restriction of Hazardous Substances statement (India)	157
WEEE (Turkey)	157
The Table of Hazardous Substances/Elements and their Content (China)	158
Material Safety Data Sheet (MSDS)	158
EPEAT	159
Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan)	159
For more information	160
Regulatory information	161
Regulatory statements	161
European Union & United Kingdom Regulatory Notice	161
Regulatory model numbers	161
FCC regulations	162
Canada - Industry Canada ICES-003 Compliance Statement	162
Power cord instructions	162
Laser safety	163
Laser statement for Finland	163
GS statement (Germany)	164
Nordic Statements (Denmark, Finland, Norway, Sweden)	164
Taiwan BSMI USB Port (Walk-up) Statement	164
Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kirgizstan, Russia)	164
Производитель и дата производства	164
Өндіруші жəне өндіру мерзімі	165
Местные представители	165
Жергілікті өкілдіктері	165
Telecom (fax) statements	165
Fax Cord Statement	165
Belarus statement	165
Brazil ANATEL statement	166
Canada	166
Europe Statement for Telecom Operation	167
New Zealand	167
Additional FCC Statement for Telecom Products (US)	168
Telephone Consumer Protection Act	168
Wireless statements	168
FCC compliance statement—United States	169
Australia statement	169
Belarus statement	169
Brazil ANATEL statement	169
Canadian statements	169
China CMIIT Wireless statements	170
Korean statement	170
Taiwan statement (Traditional Chinese)	170
Products with 5 GHz Operation Industry of Canada	170
Taiwan NCC Statement:(Only for 5GHz)	170
Exposure to Radio Frequency Radiation (Canada)	170
European regulatory notice	171
Notice for use in Russia	171
Mexico statement	171
Thailand statement	171

Match case Limit results 1 per page

Compare the service set identiﬁer (SSID) on the information report to the SSID in the printer

information for the computer.

If the numbers are not the same, the devices are not connecting to the same network. Reconﬁgure the

wireless setup for the printer.

Perform a wireless network diagnostic test

A wireless network diagnostic test can be performed using the printer control panel or the Embedded Web Server

(EWS). The wireless network diagnostic test provides information about the wireless network settings.

Method one: Perform a wireless network diagnostic test using the printer control panel

From the printer control panel, touch or swipe down the tab

at the top of the screen to open the

Dashboard, touch

Setup

Touch

Reports

Select

Wireless Test Report

to print.

Method two: Perform wireless network diagnostic test using the EWS

Open the EWS. See

Conﬁgure

the printer using the Embedded Web Server (EWS)

Select the

Tools

tab.

From the left menu, click

Reports

and select

Printer Reports

Click

Print Network Conﬁguration Page

to test network connectivity problems.

Reduce interference on a wireless network

The following tips can reduce interference in a wireless network:

●

Keep the wireless devices away from large metal objects, such as ﬁling cabinets, and other electromagnetic

devices, such as microwaves and cordless telephones. These objects can disrupt radio signals.

●

Keep the wireless devices away from large masonry structures and other building structures. These objects

can absorb radio waves and lower signal strength.

●

Position the wireless router in a central location in line of sight with the wireless printers on the network.

Solve Ethernet connection problems

Check the following:

●

The network is operational, and the network hub, switch, or router is turned on.

●

The Ethernet cable is properly connected between the printer and the router. The Ethernet cable is plugged

into the Ethernet port on the printer and the light near the connector lights up when connected.

●

Antivirus programs, including spyware protection programs, are not impacting your network connection to

the printer. If you know that antivirus or ﬁrewall software is preventing your computer from connecting to

the printer, use the

HP online

ﬁrewall

troubleshooter

to help solve the problem.

118

Chapter 9

Solve problems