HP LaserJet Pro MFP M329 User Guide - Page 128

Printer does not pick up paper or misfeeds, Introduction

Page 128 highlights

Printer does not pick up paper or misfeeds Review the following information about the printer not picking up paper or misfeeding paper. ● Introduction ● The printer picks up multiple sheets of paper ● The printer does not pick up paper ● The document feeder jams, skews, or picks up multiple sheets of paper Introduction The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking up multiple sheets of paper at one time. Either of these situations can result in paper jams. The printer picks up multiple sheets of paper If the printer picks up multiple sheets of paper from the tray, try these solutions. 1. Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not fan the paper. Return the stack of paper to the tray. NOTE: Fanning the paper introduces static electricity. Instead of fanning the paper, flex the stack by holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to reverse the U shape. Next, hold each side of the stack of paper, and repeat this process. This process releases individual sheets without introducing static electricity. Straighten the paper stack against a table before returning it to the tray. Figure 9-1 Technique for flexing the paper stack 1 2 2. Use only paper that meets HP specifications for this printer. 3. Verify that the humidity in the room is within specifications for this printer, and that paper is being stored in unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry. In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack. 116 Chapter 9 Solve problems ENWW

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Printer does not pick up paper or misfeeds
Review the following information about the printer not picking up paper or misfeeding paper.
Introduction
The printer picks up multiple sheets of paper
The printer does not pick up paper
The document feeder jams, skews, or picks up multiple sheets of paper
Introduction
The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking
up multiple sheets of paper at one time. Either of these situations can result in paper jams.
The printer picks up multiple sheets of paper
If the printer picks up multiple sheets of paper from the tray, try these solutions.
1.
Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over.
Do not fan the
paper.
Return the stack of paper to the tray.
NOTE:
Fanning the paper introduces static electricity. Instead of fanning the paper, flex the stack by
holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to reverse
the U shape. Next, hold each side of the stack of paper, and repeat this process. This process releases
individual sheets without introducing static electricity. Straighten the paper stack against a table before
returning it to the tray.
Figure 9-1
Technique for flexing the paper stack
1
2
2.
Use only paper that meets HP specifications for this printer.
3.
Verify that the humidity in the room is within specifications for this printer, and that paper is being stored in
unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry.
In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might
have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack.
116
Chapter 9
Solve problems
ENWW