HP LaserJet Pro P1606 HP LaserJet Professional P1560 and P1600 Series Printer - Page 133

Problem, Cause, Solution, Perform an engine test to, verify print-engine, components., Demo

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Table 3-1 Basic problem solving (continued) Problem Cause Solution The product turns on, the motor rotates, and the control panel indicates the "ready" state, but the product does not print. A component is defective. The product does not print. Perform an engine test to verify print-engine components. 1. Print an engine test page. See Engine-test button on page 118. 2. If the engine test page does not print, check all the connectors on the engine controller PCA, and reconnect any cables that are connected incorrectly. 3. If, after checking the connectors, the error persists, replace the engine controller PCA. See Engine controller PCA on page 97. The formatter is defective. Print a demo page. Select Demo Page from the Print Information Pages dropdown on the Services tab in the printer driver. If the Demo page does not print, replace the formatter. See Formatter PCA on page 67. The product prints the engine test or a configuration page, but does not print jobs from a computer. The product does not print from a computer. The cable is not connected correctly. An incorrect driver is selected. Reconnect the cable. Try using a new USB cable that is 3 m (10 ft) or less in length. Select the correct printer driver. The printer driver is not installed correctly. Remove and then reinstall the product software. Make sure that you use the correct procedure and port setting. Other devices are connected to the product (for example, through a switch or hub) that are interfering with the computer-product communications. Disconnect the other devices, switches, or hubs. There is a computer-port communications problem. Reset the computer port settings (see the computer user guide for more information). The formatter is defective. Replace the formatter. See Formatter PCA on page 67 . ENWW Solve problems checklist 115

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Problem
Cause
Solution
The product turns on, the
motor rotates, and the control
panel indicates the "ready"
state, but the product does not
print.
The product does not print.
A component is defective.
Perform an engine test to
verify print-engine
components.
1.
Print an engine test
page. See
Engine-test
button
on page
118
.
2.
If the engine test page
does not print, check all
the connectors on the
engine controller PCA,
and reconnect any
cables that are
connected incorrectly.
3.
If, after checking the
connectors, the error
persists, replace the
engine controller PCA.
See
Engine controller
PCA
on page
97
.
The formatter is defective.
Print a demo page. Select
Demo Page
from the
Print
Information Pages
drop-
down on the
Services
tab in
the printer driver.
If the Demo page does not
print, replace the formatter.
See
Formatter PCA
on page
67
.
The product prints the engine
test or a configuration page,
but does not print jobs from a
computer.
The product does not print
from a computer.
The cable is not connected
correctly.
Reconnect the cable.
Try using a new USB cable
that is 3 m (10 ft) or less in
length.
An incorrect driver is selected.
Select the correct printer
driver.
The printer driver is not
installed correctly.
Remove and then reinstall the
product software. Make sure
that you use the correct
procedure and port setting.
Other devices are connected
to the product (for example,
through a switch or hub) that
are interfering with the
computer-product
communications.
Disconnect the other devices,
switches, or hubs.
There is a computer-port
communications problem.
Reset the computer port
settings (see the computer
user guide for more
information).
The formatter is defective.
Replace the formatter. See
Formatter PCA
on page
67
.
Table 3-1
Basic problem solving (continued)
ENWW
Solve problems checklist
115