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Using HP PC Hardware Diagnostics, Using HP PC Hardware Diagnostics Windows (select products only)

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11 Using HP PC Hardware Diagnostics You can use the HP PC Hardware Diagnostics utility to determine whether your computer hardware is running properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface), and (for select products only) Remote HP PC Hardware Diagnostics UEFI, a firmware feature. Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs within the Windows operating system to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, you must download and install it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics Windows on page 55. Using an HP PC Hardware Diagnostics Windows hardware failure ID code When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit failure ID code is generated for select component tests. For interactive tests, such as keyboard, mouse, or audio and video palette, you must perform troubleshooting steps before you can receive a failure ID. ■ You have several options after you receive a failure ID: ● Select Next to open the Event Automation Service (EAS) page, where you can log the case. ● Scan the QR code with your mobile device, which takes you to the EAS page, where you can log the case. ● Select the box next to the 24-digit failure ID to copy your failure code and send it to support. Accessing HP PC Hardware Diagnostics Windows After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Support Assistant or the Start menu. Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant: 1. Complete one of the following tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ● Select the question mark icon in the taskbar. 2. Select Fixes & Diagnostics. 54 Chapter 11 Using HP PC Hardware Diagnostics

Section	Page
1. About this guide	10
2. Getting started	11
Best practices	11
More HP resources	11
3. Getting to know your computer	13
Locating hardware	13
Locating software	13
Right side	13
Left side	14
Rear	15
Display	16
Low blue light mode (select products only)	16
IMAX Enhanced Mode (select products only)	16
Wake-on-voice (select products only)	17
Keyboard area	18
Touchpad settings and components	18
Touchpad settings	18
Adjusting touchpad settings	18
Turning on the touchpad	18
Touchpad components	18
Lights	19
Special keys	20
Action keys	21
HP OMEN Gaming Hub	22
OMEN Gaming Hub Graphics Mode (select products only)	23
Bottom	24
Labels	24
4. Connecting to a network	27
Connecting to a wireless network	27
Using the wireless controls	27
Airplane mode key	27
Operating system controls	27
Connecting to a WLAN	27
Using HP Mobile Broadband (select products only)	28
Locating mobile operator settings	28
Connecting with HP Mobile Broadband	29
Using eSIM (select products only)	29
Using GPS (select products only)	29
Using Bluetooth wireless devices (select products only)	29
Connecting Bluetooth devices	30
Connecting to a wired network—LAN (select products only)	30
5. Enjoying entertainment features	32
Using the camera	32
Using the HyperX Cloud II Core Wireless headset (select products only)	32
Using audio	33
Connecting speakers	33
Connecting headphones	33
Connecting headsets	34
Using sound settings	34
Sound settings	34
Audio settings	34
Using video	34
Connecting a Thunderbolt device using a USB Type-C cable (select products only)	35
Connecting video devices using an HDMI cable (select products only)	35
Connecting a high-definition TV or monitor using HDMI	35
Setting up HDMI audio	36
Turn on HDMI audio	36
Return audio to computer speakers	37
Discovering and connecting to Miracast-compatible wireless displays (select products only)	37
Using data transfer	37
Connecting devices to a USB Type-C port (select products only)	37
6. Navigating the screen	39
Using touchpad and touch screen gestures	39
Tap	39
Two-finger pinch zoom	39
Two-finger slide (touchpad and precision touchpad)	40
Two-finger tap (touchpad and precision touchpad)	40
Three-finger tap (touchpad and precision touchpad)	40
Four-finger tap (touchpad and precision touchpad)	41
Three-finger swipe (touchpad and precision touchpad)	41
Four-finger swipe (precision touchpad)	41
One-finger slide (touch screen)	42
Using an optional keyboard or mouse	42
Using an on-screen keyboard (select products only)	42
7. Managing power	43
Using Sleep and Hibernation	43
Initiating and exiting Sleep	43
Initiating and exiting Hibernation (select products only)	44
Shutting down (turning off) the computer	44
Using the Power icon	45
Running on battery power	45
Using HP Fast Charge (select products only)	45
Displaying battery charge	46
Finding battery information in HP Support Assistant (select products only)	46
Conserving battery power	46
Identifying low battery levels	46
Resolving a low battery level	47
Resolving a low battery level when external power is available	47
Resolving a low battery level when no power source is available	47
Resolving a low battery level when the computer cannot exit Hibernation	47
Factory-sealed battery	47
Running on external power	48
8. Maintaining your computer	49
Improving performance	49
Using Disk Defragmenter	49
Using Disk Cleanup	49
Using HP 3D DriveGuard (select products only)	49
Identifying HP 3D DriveGuard status	50
Updating programs and drivers	50
Updating both programs and drivers	50
Updating programs only	50
Updating drivers only	50
Cleaning your computer	51
Enabling HP Easy Clean (select products only)	51
Removing dirt and debris from your computer	51
Cleaning your computer with a disinfectant	52
Caring for wood veneer (select products only)	53
Traveling with or shipping your computer	53
9. Securing your computer and information	55
Using passwords	55
Setting Windows passwords	55
Setting Setup Utility (BIOS) passwords	56
Using Windows Hello (select products only)	57
Using internet security software	57
Using antivirus software	57
Using firewall software	58
Installing software updates	58
Using HP TechPulse (select products only)	58
Securing your wireless network	58
Backing up your software applications and information	59
Using an optional security cable (select products only)	59
10. Using Setup Utility (BIOS)	60
Starting Setup Utility (BIOS)	60
Updating Setup Utility (BIOS)	60
Determining the BIOS version	60
Preparing for a BIOS update	61
Downloading a BIOS update	61
Installing a BIOS update	61
11. Using HP PC Hardware Diagnostics	63
Using HP PC Hardware Diagnostics Windows (select products only)	63
Using an HP PC Hardware Diagnostics Windows hardware failure ID code	63
Accessing HP PC Hardware Diagnostics Windows	63
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant	63
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)	64
Downloading HP PC Hardware Diagnostics Windows	64
Downloading the latest HP PC Hardware Diagnostics Windows version from HP	64
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store	64
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)	64
Installing HP PC Hardware Diagnostics Windows	65
Using HP PC Hardware Diagnostics UEFI	65
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code	65
Starting HP PC Hardware Diagnostics UEFI	65
Starting HP PC Hardware Diagnostics UEFI through HP Hotkey Support software (select products only)	66
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive	66
Downloading the latest HP PC Hardware Diagnostics UEFI version	67
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)	67
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)	67
Downloading Remote HP PC Hardware Diagnostics UEFI	67
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version	67
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number	67
Customizing Remote HP PC Hardware Diagnostics UEFI settings	68
12. Backing up, restoring, and recovering	69
Backing up information and creating recovery media	69
Using Windows tools for backing up	69
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)	69
Restoring and recovering your system	69
Creating a system restore	70
Restoring and recovery methods	70
Recovering using HP Recovery media	70
Changing the computer boot order	71
Using HP Sure Recover (select products only)	71
13. Electrostatic discharge	72
14. Specifications	73
Input power	73
Operating environment	74
15. Accessibility	76
HP and accessibility	76
Finding the technology tools you need	76
The HP commitment	76
International Association of Accessibility Professionals (IAAP)	77
Finding the best assistive technology	77
Assessing your needs	77
Accessibility for HP products	77
Standards and legislation	78
Standards	78
Mandate 376 – EN 301 549	78
Web Content Accessibility Guidelines (WCAG)	78
Legislation and regulations	79
Useful accessibility resources and links	79
Organizations	79
Educational institutions	79
Other disability resources	80
HP links	80
Contacting support	80

Match case Limit results 1 per page

Using HP PC Hardware Diagnostics

You can use the HP PC Hardware Diagnostics utility to determine whether your computer hardware

is running properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware

Diagnostics UEFI (Unified Extensible Firmware Interface), and (for select products only) Remote HP PC

Hardware Diagnostics UEFI, a firmware feature.

Using HP PC Hardware Diagnostics Windows (select products

only)

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests

to determine whether the computer hardware is functioning properly. The tool runs within the Windows

operating system to diagnose hardware failures.

If HP PC Hardware Diagnostics Windows is not installed on your computer, you must download and

install it. To download HP PC Hardware Diagnostics Windows, see

Downloading HP PC Hardware

Diagnostics Windows

on page

Using an HP PC Hardware Diagnostics Windows hardware failure ID code

When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a

24-digit failure ID code is generated for select component tests. For interactive tests, such as keyboard,

mouse, or audio and video palette, you must perform troubleshooting steps before you can receive a

failure ID.

■

You have several options after you receive a failure ID:

●

Select

to open the Event Automation Service (EAS) page, where you can log the case.

●

Scan the QR code with your mobile device, which takes you to the EAS page, where you can log

the case.

●

Select the box next to the 24-digit failure ID to copy your failure code and send it to support.

Accessing HP PC Hardware Diagnostics Windows

After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Support Assistant or

the Start menu.

Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant

After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support

Assistant:

Complete one of the following tasks:

●

Select the

icon in the taskbar, type

support

in the search box, and then select the

Support Assistant

app.

●

Select the question mark icon in the taskbar.

Select

Fixes & Diagnostics

Chapter 11

Using HP PC Hardware Diagnostics