HP OfficeJet Pro 8210 User Guide - Page 65

Printing issues, Fix problems with not printing (unable to print)

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Printing issues What do you want to do? Fix problems with page not printing (unable to print) HP Print and Scan Doctor Troubleshoot problems with print jobs not printing. The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. NOTE: This utility is only available for Windows operating system. Use an HP online troubleshooting wizard Get step-by-step instructions if the printer is not responding or printing. NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages. Read general instructions in the Help for unable to print issues To resolve print issues (Windows) NOTE: Make sure that the printer is turned on and that there is paper in the tray. If you are still unable to print, try the following in order: 1. Check for error messages from the printer control panel and resolve them by following the onscreen instructions. 2. If your computer is connected to the printer with a USB cable, disconnect and reconnect the USB cable. If your computer is connected to the printer with a wireless connection, confirm that the connection is working. 3. Verify that the printer is not paused or offline. To verify that the printer is not paused or offline a. Depending on your operating system, do one of the following: ● Windows 10: From the Windows Start menu, click All apps, click Windows System, click Control Panel, and then click View devices and printers under Hardware and Sound menu. ● Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices and printers. ● Windows 7: From the Windows Start menu, click Devices and Printers. ● Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers. ● Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes. b. Either double-click the icon for your printer or right-click the icon for your printer and select See what's printing to open the print queue. c. On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer Offline. d. If you made any changes, try to print again. ENWW Printing issues 59

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Printing issues
What do you want to do?
Fix problems with page not printing (unable to print)
HP Print and Scan Doctor
The HP Print and Scan Doctor is a utility that will try to diagnose and
fix
the issue automatically.
NOTE:
This utility is only available for Windows operating system.
Troubleshoot problems with
print jobs not printing.
Use an HP online troubleshooting wizard
Get step-by-step instructions if the printer is not responding or printing.
NOTE:
The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all
languages.
Read general instructions in the Help for unable to print issues
To resolve print issues (Windows)
NOTE:
Make sure that the printer is turned on and that there is paper in the tray. If you are still unable to
print, try the following in order:
1.
Check for error messages from the printer control panel and resolve them by following the onscreen
instructions.
2.
If your computer is connected to the printer with a USB cable, disconnect and reconnect the USB cable. If
your computer is connected to the printer with a wireless connection,
confirm
that the connection is
working.
3.
Verify that the printer is not paused or
offline.
To verify that the printer is not paused or
offline
a.
Depending on your operating system, do one of the following:
●
Windows 10
: From the Windows
Start
menu, click
All apps
, click
Windows System
, click
Control Panel
, and then click
View devices and printers
under
Hardware and Sound
menu.
●
Windows 8.1
and
Windows 8
: Point to or tap the upper-right corner of the screen to open the
Charms bar, click the
Settings
icon, click or tap
Control Panel
, and then click or tap
View
devices and printers
.
●
Windows 7
: From the Windows
Start
menu, click
Devices and Printers
.
●
Windows Vista
: From the Windows
Start
menu, click
Control Panel
, and then click
Printers
.
●
Windows XP
: From the Windows
Start
menu, click
Control Panel
, and then click
Printers and
Faxes
.
b.
Either double-click the icon for your printer or right-click the icon for your printer and select
See
what’s printing
to open the print queue.
c.
On the
Printer
menu, make sure there are no check marks next to
Pause Printing
or
Use Printer
Offline
.
d.
If you made any changes, try to print again.
ENWW
Printing issues
59