HP OmniBook 2000 HP OmniBook 2000 - Installation and Setup Guides - Page 82

If the OmniBook doesn't reboot successfully

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Troubleshooting Solving Basic Problems If the OmniBook doesn't reboot successfully If your operating system is MS-DOS or Windows for Workgroups • If no text is displayed, or if things stop before you see any text about MS-DOS, the unit probably requires service. • If you see error messages during startup, but Windows starts or you get an MS-DOS prompt, exit Windows. Then type scandisk to fix problems with drive C. Then press Ctrl+Alt+Del to reboot-but at the "MS-DOS Startup Menu," press F8 ENTER and step through each startup command to find where the problem occurs. Repair or restore the necessary files as indicated. • If you see text about MS-DOS but things stop before Windows starts or before you get an MS-DOS prompt, insert the Support Utility disk or other boot disk in the floppy disk drive, then press Ctrl+Alt+Del to reboot from drive A-then click the Minimum Startup option. (If the unit doesn't reboot from a floppy boot disk, the unit probably requires service.) If it reboots, type dir c: to see if drive C contains valid files. Then try the following: If drive C has valid files, try typing these commands: scandisk c: (to repair any defects) sys a: c: (to restore core MS-DOS files). Last resort: The following commands delete all files on drive C, so you must reinstall your files after running these commands: fdisk (to reinitialize drive C) format c: /u (to prepare drive C for storing data) If it still doesn't start, try reinstalling the Windows for Workgroups files on drive C-see page 2-6. If your operating system is Windows 95 • If no text is displayed during reboot, or if things stop before you see "Starting Windows 95...", the unit probably requires service. • If you see "Starting Windows 95..." during startup followed by error messages, reboot again-but when you see "Starting Windows 95...", press F8 to get the startup menu. Click a startup option that might help you discover or fix the problem. Use the "safe mode" option to start Windows with a basic configuration. Run ScanDisk (in System Tools) to fix problems with drive C. You can also make other changes to repair your startup files. 5-4

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Troubleshooting
Solving Basic Problems
5-4
If the OmniBook doesn’t reboot successfully
If your operating system is MS-DOS or Windows for Workgroups
•
If no text is displayed, or if things stop before you see any text about MS-DOS,
the unit probably requires service.
•
If you see error messages during startup, but Windows starts or you get an
MS-DOS prompt, exit Windows. Then type
scandisk
to fix problems with
drive C. Then press
Ctrl+Alt+Del
to reboot—but at the “MS-DOS Startup Menu,”
press
F8 ENTER
and step through each startup command to find where the
problem occurs. Repair or restore the necessary files as indicated.
•
If you see text about MS-DOS but things stop before Windows starts or before
you get an MS-DOS prompt, insert the
Support Utility
disk or other boot disk in
the floppy disk drive, then press
Ctrl+Alt+Del
to reboot from drive A—then click
the Minimum Startup option. (If the unit doesn’t reboot from a floppy boot disk,
the unit probably requires service.)
If it reboots, type
dir c:
to see if drive C contains valid files. Then try the
following:
If drive C has valid files, try typing these commands:
scandisk c:
(to repair any defects)
sys a: c:
(to restore core MS-DOS files).
Last resort: The following commands delete all files on drive C, so you must
reinstall your files after running these commands:
fdisk
(to reinitialize drive C)
format c: /u
(to prepare drive C for storing data)
If it still doesn’t start, try reinstalling the Windows for Workgroups files on drive
C—see page 2-6.
If your operating system is Windows 95
•
If no text is displayed during reboot, or if things stop before you see “Starting
Windows 95...”, the unit probably requires service.
•
If you see “Starting Windows 95...” during startup followed by error messages,
reboot again—but when you see “Starting Windows 95...”, press
F8
to get the
startup menu. Click a startup option that might help you discover or fix the
problem.
Use the “safe mode” option to start Windows with a basic configuration.
Run ScanDisk (in System Tools) to fix problems with drive C. You can also
make other changes to repair your startup files.