HP Photosmart 8700 User's Guide - Page 61

Memory card errors

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Error message: Cartridge service station is stuck. Solution There is an obstruction blocking the path of the cartridge service station. The print cartridge service station is located beneath the print cartridge cradle when the printer is in an inactive state. Follow these steps to clear the obstruction: 1. Lift the top cover to access the print cartridges. 2. Clear any obstruction blocking the path of the cartridge service station. 3. Close the top cover. 4. Press the button to continue. Error message: Print cartridge cradle is stuck. Clear jam then press . Solution Follow these steps to clear any obstruction in the path of the print cartridge cradle: 1. Lift the top cover to access the print cartridges. 2. Clear any obstruction in the cradle path. 3. Close the top cover. 4. Press the button to continue. The current page will eject and the print job will continue on the next available sheet of paper. Error message: Top cover is open. Solution Close the top cover of the printer. Memory card errors Before contacting HP Customer Care, read this section for troubleshooting tips or go to the online support services at www.hp.com/support. The name of HP's support services may vary by country/region. Error message: Photo is missing. -OR- Some photos are missing. Solution The printer cannot read the file on the memory card or one or more files specified for the job are missing from the memory card. Try saving the photos to the computer using the digital camera rather than the memory card. If a photo is missing, you may have accidentally deleted the photo from the card. Error message: Card access error. Job was cancelled. See computer for details. Press . -OR- File directory structure is corrupted. -OR- Card may be damaged. Job was cancelled. See computer for details. Press . Cause The printer cannot read the data on the memory card and cannot complete any current print or save jobs. The data may be corrupted or there may be a physical problem with the memory card. HP Photosmart 8700 series User's Guide 57

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Error message: Cartridge service station is stuck.
Solution
There is an obstruction blocking the path of the cartridge service
station. The print cartridge service station is located beneath the print cartridge
cradle when the printer is in an inactive state. Follow these steps to clear the
obstruction:
1.
Lift the top cover to access the print cartridges.
2.
Clear any obstruction blocking the path of the cartridge service station.
3.
Close the top cover.
4.
Press the
button to continue.
Error message: Print cartridge cradle is stuck. Clear jam then press
.
Solution
Follow these steps to clear any obstruction in the path of the print
cartridge cradle:
1.
Lift the top cover to access the print cartridges.
2.
Clear any obstruction in the cradle path.
3.
Close the top cover.
4.
Press the
button to continue.
The current page will eject and the print job will continue on the next
available sheet of paper.
Error message: Top cover is open.
Solution
Close the top cover of the printer.
Memory card errors
Before contacting HP Customer Care, read this section for troubleshooting tips or go
to the online support services at
www.hp.com/support
. The name of HP’s support
services may vary by country/region.
Error message: Photo is missing. —OR— Some photos are missing.
Solution
The printer cannot read the file on the memory card or one or more
files specified for the job are missing from the memory card. Try saving the
photos to the computer using the digital camera rather than the memory card. If a
photo is missing, you may have accidentally deleted the photo from the card.
Error message: Card access error. Job was cancelled. See computer for details.
Press
. —OR— File directory structure is corrupted. —OR— Card may be
damaged. Job was cancelled. See computer for details. Press
.
Cause
The printer cannot read the data on the memory card and cannot
complete any current print or save jobs. The data may be corrupted or there may
be a physical problem with the memory card.
HP Photosmart 8700 series User's Guide
57