HP Photosmart 8700 User's Guide - Page 64

Computer printing errors, Network errors - drivers

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Chapter 8 Solution The memory card has been inserted upside down. Remove the memory card and reinsert it with the gold contacts facing down. For more information, see Inserting a memory card. Computer printing errors Before contacting HP Customer Care, read this section for troubleshooting tips or go to the online support services at www.hp.com/support. The name of HP's support services may vary by country/region. Error message: Printer memory is full. Job was cancelled. Press . Solution The printer encountered a problem when saving files to the computer. Try the following: ● To clear the printer memory, turn the printer off, then turn it on again. ● Print fewer photos at a time. ● Save the photos to the computer and print from there. ● Save the files to the computer using a memory card reader and then print from the computer. Error message: Computer is not connected. To save photos...connect printer to computer. Press . -OR- Communication error. Check computer connection. Press . -OR- Data was not received. Check computer connection. Press to continue. -OR- No response from computer. Solution The printer cannot communicate properly with the computer. A printer driver may not be working or a cable may be loose. Make sure the USB cable is securely attached to both the computer and to the USB port on the back of the printer. If the cable is secure, verify that the printer software is installed. Network errors Before contacting HP Customer Care, read this section for troubleshooting tips or go to the online support services at www.hp.com/support. The name of HP's support services may vary by country/region. You can also find help with networking the printer by going to the home page of the embedded web server in the printer. See To access help for the embedded web server. Error message: Network not connected. Solution The printer cannot find the network. Make sure the Ethernet cable is properly connected to the Ethernet port and the network. If your network requires a proxy IP address, access the embedded web server to set the proxy server settings. See Using the embedded web server. 60 HP Photosmart 8700 series

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Solution
The memory card has been inserted upside down. Remove the
memory card and reinsert it with the gold contacts facing down. For more
information, see
Inserting a memory card
.
Computer printing errors
Before contacting HP Customer Care, read this section for troubleshooting tips or go
to the online support services at
www.hp.com/support
. The name of HP’s support
services may vary by country/region.
Error message: Printer memory is full. Job was cancelled. Press
.
Solution
The printer encountered a problem when saving files to the computer.
Try the following:
●
To clear the printer memory, turn the printer off, then turn it on again.
●
Print fewer photos at a time.
●
Save the photos to the computer and print from there.
●
Save the files to the computer using a memory card reader and then print
from the computer.
Error message: Computer is not connected. To save photos...connect printer to
computer. Press
. —OR— Communication error. Check computer connection.
Press
. —OR— Data was not received. Check computer connection. Press
to
continue. —OR— No response from computer.
Solution
The printer cannot communicate properly with the computer. A printer
driver may not be working or a cable may be loose. Make sure the USB cable is
securely attached to both the computer and to the USB port on the back of the
printer. If the cable is secure, verify that the printer software is installed.
Network errors
Before contacting HP Customer Care, read this section for troubleshooting tips or go
to the online support services at
www.hp.com/support
. The name of HP’s support
services may vary by country/region. You can also find help with networking the
printer by going to the home page of the embedded web server in the printer. See
To
access help for the embedded web server
.
Error message: Network not connected.
Solution
The printer cannot find the network. Make sure the Ethernet cable is
properly connected to the Ethernet port and the network. If your network requires
a proxy IP address, access the embedded web server to set the proxy server
settings. See
Using the embedded web server
.
Chapter 8
60
HP Photosmart 8700 series