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HP Photosmart A620 User Guide - Page 60

Troubleshooting, Software installation issues, The printer software did not install successfully

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7 Troubleshooting Before contacting HP support, read this section for troubleshooting tips or go to the online support services at www.hp.com/support. Before you begin, make sure: • All the cable connections between the printer and computer are secure. • You are using the most recent version of the printer software. TIP: HP recommends using a USB cable 3 meters (10 feet) or less in length. Using a longer USB cable may cause errors. This section contains troubleshooting information for the HP Photosmart A620 series printer. • Software installation issues • Printing and hardware issues • Bluetooth printing problems • Device messages Software installation issues • The printer software did not install successfully • One or more system components did not meet minimum system requirements • The computer did not read the HP Photosmart CD • A "There was an error writing to Dot4" message appeared • Missing HP Photosmart Software The printer software did not install successfully Cause: There may be a conflict with the virus protection application or another software application that is running in the background on the computer that prevented a successful software installation. Solution: 1. Uninstall the printer software: a. From the Windows Start menu, go to Programs > HP > HP Photosmart A620 series > Uninstall Devices. b. Follow the onscreen instructions. 2. Pause or disable any active virus protection applications. 3. Quit all software applications. 4. Reinstall the printer software according to the setup instructions that came with the printer. Troubleshooting 59

Section	Page
Contents	2
HP Photosmart A620 series Help	6
Get started	8
How do I?	8
Find more information	9
The HP Photosmart at a glance	10
Control panel buttons and indicator lights	11
The touch screen and stylus	12
Use the touch screen	12
Use the stylus	14
Printer menus	14
How to use the printer menus	15
The menus	16
Paper basics	20
Choose the best paper for the job	20
Load your paper	20
Print without a computer	22
Print from a PictBridge-certified camera or device	22
Print from a memory card	22
Supported memory cards	23
Insert a memory card	23
Print photos from a memory card	24
Save photos from a memory card to another device	26
Remove a memory card	26
Print from a Bluetooth device	26
Configure Bluetooth	27
Print photos from a Bluetooth device	27
Print photos from an iPod	28
Get creative	28
Draw on photos	29
Add captions	29
Add frames	30
Add clip art	31
Create albums	32
Use Design Gallery	33
Create and view slide shows	33
Specialty printing projects	34
Panoramic photos	34
Photo stickers	34
Passport photos	35
CD/DVD labels	35
Enhance or edit your photos	36
Use Photo Fix	36
Crop a photo	36
Remove red-eye from your photos	37
Adjust photo brightness	37
Change print quality	37
Delete a photo	38
Print from a computer	40
Printer software	40
Printer Properties dialog box	40
What's This? help	41
Download printer software updates	41
Transfer photos to a computer	41
Transfer photos from a camera or other device	41
Transfer photos and files from a memory card	42
Transfer photos from a memory card to the computer	42
Transfer non-photo files from a memory card to the computer	42
Delete photos and other files from a memory card	43
Enhance your photos	43
HP Real Life technology options	43
Maximum dpi	44
Change the print settings for the print job	44
Change the print quality	45
Change the paper type	45
Change the paper size	46
Resize a photo	46
Use advanced color settings	46
Create printing shortcuts	47
Print preview	48
Print photos	48
Print borderless photos	48
Print photos with a border	50
Print postcards	51
Print black and white photos	51
Print panoramic photos	52
Print on index cards and other small media	53
HP Photosmart software	53
Maintenance	54
Toolbox dialog box	54
Open the Toolbox	54
Use the Toolbox	54
Align the print cartridge	54
Clean the print cartridge automatically	55
View estimated ink levels	55
Insert or replace the print cartridge	56
Remove ink from your skin and clothing	57
Get print cartridge ordering information	57
Print a test page	58
Print a sample page	58
HP Digital Imaging Monitor icon	58
Troubleshooting	60
Software installation issues	60
Printing and hardware issues	63
Bluetooth printing problems	70
Device messages	71
Shop for ink supplies	76
HP support and warranty	78
Check the HP support Web site first	78
HP support by phone	78
Phone support period	78
Placing a call	79
After the phone support period	79
HP Warranty	80
Additional warranty options	80
Specifications	82
System requirements	82
Printer specifications	82
Regulatory and environmental information	84
Regulatory notices	84
FCC statement	85
LED indicator statement	85
VCCI (Class B) compliance statement for users in Japan	85
Notice to users in Japan about power cord	86
Notice to users in Korea	86
European Union Regulatory Notice	86
Environmental product stewardship program	86
Paper use	87
Plastics	87
Material safety data sheets	87
Recycling program	87
HP inkjet supplies recycling program	87
Energy consumption	87