HP Photosmart A620 User Guide - Page 63
Printing and hardware issues, The printout did not appear, Cause, Solution
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Chapter 7 Printing and hardware issues • The printout did not appear • The computer and printer lost communication • The Found New Hardware Wizard did not recognize the printer when it was connected to the computer • The New Hardware Wizard did not appear when the printer and computer were connected with a USB cable • The HP Digital Imaging Monitor icon does not appear in the Windows taskbar • The printer would not print when it was connected to the computer with a USB cable through another USB device • A small red circle appeared on the HP Digital Imaging Monitor icon in the Windows taskbar • An Unknown device message appeared • The document or photo did not print using the selected default print settings • The printer does not print borderless photos when printing without a computer. • Could not save photos from the computer to the memory card • Printing is very slow • The printout is rippled or curled • A blank page came out of the printer • The printer ejected the paper when preparing to print. • Parts of the printed document are missing or are in the wrong place • Print quality is poor • The photo printout appears cropped • The printout does not appear as it should The printout did not appear Cause: The paper jammed while printing. Solution: Try the following steps to clear the paper jam: • If the paper came part way through the front of the printer, gently pull the paper towards you to remove it. • If the paper did not come part way through the front of the printer, try removing it from the back of the printer: • Remove the paper from the input tray, then gently pull down on the input tray until it pops open more fully. Do not attempt to extend it to a full horizontal position. Doing so could damage the printer. • Gently pull the jammed paper to remove it from the back of the printer. • Lift the input tray up until it snaps back into paper-loading position. • If you cannot grasp the edge of the jammed paper to remove it, try the following: • Turn off the printer. • Turn on the printer. The printer checks for paper in the paper path and will automatically eject the jammed paper. • Press OK to continue. 62 Troubleshooting