HP Photosmart A620 User Guide - Page 69

Solution, Features, Print quality is poor, Cause, Estimated Ink Level, Device Services

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Chapter 7 Solution: • Make sure you have selected the correct orientation on the Features tab of the Printer Properties dialog box. • Make sure you have selected the correct paper size. For more information, see "Change the paper size" on page 45. Print quality is poor Cause: • You may have magnified the photo too much. • The print cartridge may be running out of ink. • You may not be using the best paper type for the output. • You may be printing on the wrong side of the paper. • You may have selected a low-resolution setting on the digital camera. • You may need to clean the print cartridge. Solution: • Reduce the magnification. • Print a test page. For more information, see "Print a test page" on page 57. Replace the print cartridge if necessary. For more information, see "Insert or replace the print cartridge" on page 55. • Check the ink levels of the print cartridge from the Estimated Ink Level tab of the Toolbox. For more information, see "Toolbox" on page 53 • Make sure you are using a paper type intended for the printer. Use HP-designed photo paper for best results when printing photos. • Choose paper that is specifically designed for the output rather than plain paper. Use HP Advanced Photo Paper for best results when printing photos. • Make sure the paper is loaded with the side to be printed facing up. • Reduce the size of the image and try printing again. For better results in the future, set the digital camera to a higher photo resolution. • From the Device Services tab of the Toolbox, click Clean the Print Cartridge. The photo printout appears cropped Cause: You may have used the software application's Page Setup dialog box to select the paper size or type. Solution: Select paper size and type from the Features tab of the Printer Properties dialog box. 68 Troubleshooting

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Solution:
•
Make sure you have selected the correct orientation on the
Features
tab of the
Printer Properties dialog box.
•
Make sure you have selected the correct paper size. For more information, see
“
Change the paper size” on page 45
.
Print quality is poor
Cause:
•
You may have magnified the photo too much.
•
The print cartridge may be running out of ink.
•
You may not be using the best paper type for the output.
•
You may be printing on the wrong side of the paper.
•
You may have selected a low-resolution setting on the digital camera.
•
You may need to clean the print cartridge.
Solution:
•
Reduce the magnification.
•
Print a test page. For more information, see
“
Print a test page” on page 57
.
Replace the print cartridge if necessary. For more information, see
“
Insert or
replace the print cartridge” on page 55
.
•
Check the ink levels of the print cartridge from the
Estimated Ink Level
tab of the
Toolbox. For more information, see
“
Toolbox” on page 53
•
Make sure you are using a paper type intended for the printer. Use HP-designed
photo paper for best results when printing photos.
•
Choose paper that is specifically designed for the output rather than plain paper.
Use HP Advanced Photo Paper for best results when printing photos.
•
Make sure the paper is loaded with the side to be printed facing up.
•
Reduce the size of the image and try printing again. For better results in the future,
set the digital camera to a higher photo resolution.
•
From the
Device Services
tab of the Toolbox, click
Clean the Print Cartridge
.
The photo printout appears cropped
Cause:
You may have used the software application’s Page Setup dialog box to
select the paper size or type.
Solution:
Select paper size and type from the
Features
tab of the Printer Properties
dialog box.
Chapter 7
68
Troubleshooting