HP Photosmart A620 User Guide - Page 71

•

The passkey (PIN) that the device with Bluetooth wireless technology is using for

the printer may be incorrect. Make sure the correct passkey for the printer is

entered in the device with Bluetooth wireless technology.

•

You may be too far from the printer. Move the device with Bluetooth wireless

technology closer to the printer. The maximum recommended distance between

the device with Bluetooth wireless technology and the printer is 10 meters

(30 feet).

No page came out of the printer.

Solution:

The printer may not recognize the type of file sent by the device with

Bluetooth wireless technology. For a list of the file formats that the printer supports,

see

“

Specifications” on page 81

.

Print quality is poor.

Solution:

The photo you printed may be low resolution. For better results, set the

digital camera to a higher resolution. Photos taken with VGA-resolution cameras,

such as those found in wireless phones, may not have high enough resolution to

produce a high-quality print.

The photo printed with borders.

Solution:

The printing program installed on your device with Bluetooth wireless

technology may not support borderless printing. Contact the vendor of the device, or

go to their support Web site to obtain the latest updates for the printing program.

My computer cannot set the device name using the Bluetooth wireless connection.

Solution:

Use a USB cable to connect your computer to the printer in order to set

the printer Bluetooth device name using the printer Toolbox. The printer software must

already be installed on the computer.

Use the following instructions to get to the printer Toolbox.

Windows users only

: Right-click the small monitor icon on the far right of the

Windows taskbar and select

Launch/Show HP Solution Center

. Click

Settings

,

Print Settings

, and then

Printer Toolbox

. Click the

Configure Bluetooth

Settings

tab and enter the Bluetooth device name in the Device Name box

Device messages

The following is a list of error messages that may appear while your printer is connected

to a computer:

•

Low on ink

•

The print cartridge is old or damaged

•

The print cartridge is missing or incorrect

Chapter 7

70

Troubleshooting

Section	Page
Contents	2
HP Photosmart A620 series Help	6
Get started	8
How do I?	8
Find more information	9
The HP Photosmart at a glance	10
Control panel buttons and indicator lights	11
The touch screen and stylus	12
Use the touch screen	12
Use the stylus	14
Printer menus	14
How to use the printer menus	15
The menus	16
Paper basics	20
Choose the best paper for the job	20
Load your paper	20
Print without a computer	22
Print from a PictBridge-certified camera or device	22
Print from a memory card	22
Supported memory cards	23
Insert a memory card	23
Print photos from a memory card	24
Save photos from a memory card to another device	26
Remove a memory card	26
Print from a Bluetooth device	26
Configure Bluetooth	27
Print photos from a Bluetooth device	27
Print photos from an iPod	28
Get creative	28
Draw on photos	29
Add captions	29
Add frames	30
Add clip art	31
Create albums	32
Use Design Gallery	33
Create and view slide shows	33
Specialty printing projects	34
Panoramic photos	34
Photo stickers	34
Passport photos	35
CD/DVD labels	35
Enhance or edit your photos	36
Use Photo Fix	36
Crop a photo	36
Remove red-eye from your photos	37
Adjust photo brightness	37
Change print quality	37
Delete a photo	38
Print from a computer	40
Printer software	40
Printer Properties dialog box	40
What's This? help	41
Download printer software updates	41
Transfer photos to a computer	41
Transfer photos from a camera or other device	41
Transfer photos and files from a memory card	42
Transfer photos from a memory card to the computer	42
Transfer non-photo files from a memory card to the computer	42
Delete photos and other files from a memory card	43
Enhance your photos	43
HP Real Life technology options	43
Maximum dpi	44
Change the print settings for the print job	44
Change the print quality	45
Change the paper type	45
Change the paper size	46
Resize a photo	46
Use advanced color settings	46
Create printing shortcuts	47
Print preview	48
Print photos	48
Print borderless photos	48
Print photos with a border	50
Print postcards	51
Print black and white photos	51
Print panoramic photos	52
Print on index cards and other small media	53
HP Photosmart software	53
Maintenance	54
Toolbox dialog box	54
Open the Toolbox	54
Use the Toolbox	54
Align the print cartridge	54
Clean the print cartridge automatically	55
View estimated ink levels	55
Insert or replace the print cartridge	56
Remove ink from your skin and clothing	57
Get print cartridge ordering information	57
Print a test page	58
Print a sample page	58
HP Digital Imaging Monitor icon	58
Troubleshooting	60
Software installation issues	60
Printing and hardware issues	63
Bluetooth printing problems	70
Device messages	71
Shop for ink supplies	76
HP support and warranty	78
Check the HP support Web site first	78
HP support by phone	78
Phone support period	78
Placing a call	79
After the phone support period	79
HP Warranty	80
Additional warranty options	80
Specifications	82
System requirements	82
Printer specifications	82
Regulatory and environmental information	84
Regulatory notices	84
FCC statement	85
LED indicator statement	85
VCCI (Class B) compliance statement for users in Japan	85
Notice to users in Japan about power cord	86
Notice to users in Korea	86
European Union Regulatory Notice	86
Environmental product stewardship program	86
Paper use	87
Plastics	87
Material safety data sheets	87
Recycling program	87
HP inkjet supplies recycling program	87
Energy consumption	87

HP Photosmart A620 User Guide - Page 71

Device messages, Launch/Show HP Solution Center

Page 71 highlights