HP ProLiant DL360e HP Intelligent Provisioning User Guide - Page 37

4 Support and other resources Contacting HP For worldwide technical support information, see the HP support website: http://www.hp.com/support Be sure to have the following information available before you call HP: • Active Health System log - Download and have available an Active Health System log for 3 days before the failure was detected. For more information, see the "Active Health System download" (page 15) section. • Onboard Administrator SHOW ALL report (for HP BladeSystem products only) - more information on obtaining the Onboard Administrator SHOW ALL report, see the HP website: http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en& cc=us&objectID=c02843807 • Technical Support registration number (if applicable) • Product serial numbers • Product model name and number • Product identification number • Applicable error messages • Add-on boards or hardware • Third-party hardware or software • Operating system type and revision level Related information Document title HP iLO User Guide HP Array Configuration Utility User Guide HP Insight Management WBEM Providers User Guide HP Insight Diagnostics User Guide HP ROM-Based Setup Utility User Guide HP Intelligent Provisioning Release Notes Websites • HP iLO Management Engine: http://www.hp.com/go/ilo • HP Systems Insight Manager: http://www.hp.com/go/hpsim • HP Service Pack for ProLiant: http://www.hp.com/go/spp Website http://www.hp.com/go/ilo/docs http://bizsupport1.austin.hp.com/bc/docs/support/ SupportManual/c00729544/c00729544.pdf http://h18013.www1.hp.com/products/servers/ management/wbem/documentation.html http://www.hp.com/go/intelligentprovisioning/docs http://www.hp.com/support/rbsu http://www.hp.com/support/IP_RN_en Contacting HP 37