HP XM600 hp kayak xm600 series 1, troubleshooting guide for minitower models
HP XM600 - Kayak - 128 MB RAM Manual
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- HP XM600 | hp kayak xm600 series 1, troubleshooting guide for minitower models - Page 1
HP Kayak XM600 Minitower Troubleshooting Guide - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for minitower models - Page 2
copyright. All rights are reserved. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. AdobeTM and AcrobatTM are trademarks of Adobe Systems Incorporated. McAfee VirusScan® is a registered trademark - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for minitower models - Page 3
messages during boot, beep codes emitted. Your PC Workstation starts normally, but you are having problems configuring. Refer to page 21. For example, hardware not detected, mouse doesn't work properly, no sound from speakers. Troubleshooting your PC Workstation using HP DiagTools. Refer to page - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for minitower models - Page 4
This manual is for anyone who wants to: • Troubleshoot problems on the PC Workstation • Find out where to get more information and support. For information about setting up and using your PC Workstation, refer to the User's Guide that came with your PC Workstation. It is also available on HP's web - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for minitower models - Page 5
from which you bought them, to the dealer from whom you purchased your PC, or to HP so that they can either be recycled or disposed of in the correct way . Returned batteries the leak. Never touch or remove the communications board without first removing the connection to the telephone network. 5 - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for minitower models - Page 6
Introduction 6 - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for minitower models - Page 7
flashes RED. • Beep code emitted. • MaxiLife status panel displays a sad face and a POST error message. When the power button is pressed, the PC Workstation starts to boot and there is initially some activity on the monitor, but then: • Screen becomes blank. or • Image is corrupt. Type of Problem - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for minitower models - Page 8
Checks With HP MaxiLife Hardware Refer to page 13. Checking Memory Installation for Onboard RIMM and Memory Expansion Card Refer to page 15. EMU (Error Message Utility) Description Refer to page 16. Beep Code Table. Refer to page 18. Troubleshooting BIOS Problems: • Updating the BIOS. Refer - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for minitower models - Page 9
connectors from all internal problem. devices (except for the system board). 2 Reconnect the power cord. 3 Reconnect the power connectors one by one to the internal devices to see if a device is defective. 4 If a device is found to be defective, contact HP Support or your authorized dealer - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for minitower models - Page 10
problem with the power supply unit. If the problem persists, contact HP Support or your authorized dealer How... 1 Replace the power supply unit by a known working power supply from the same model of PC. 2 If the PC Workstation starts, contact HP Support or your authorized dealer. The power supply - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for minitower models - Page 11
are not damaged. You may need to update the Basic Input Output System (BIOS). How... Refer to the monitor manual if necessary. 1 Replace the monitor by a known working monitor from the same model of PC Workstation. 2 If the monitor starts, contact HP Support or your authorized dealer. The monitor - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for minitower models - Page 12
Your PC Workstation Does Not Start Correctly Case 2 - Monitor Is Blank Symptom... Check that... Dual monitor or multi-monitor configuration problem Only one monitor is being displayed by Windows. If you have a dual monitor video card installed, but only one monitor, check that it is connected - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for minitower models - Page 13
When the system is turned off, the power cord must remain plugged in to the PC Workstation to provide power to the MaxiLife hardware monitoring device. Symptom... Check that... Power-On-Self-Test (POST) displays a processor test error on the LCD status panel and the Status LED is Flashing RED - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for minitower models - Page 14
Power-On-Self-Test (POST) displays a memory test error and a Beep code is emitted (1-3-3-1). ERROR ! Memory Error • Memory incorrectly installed. • Memory modules are secured in place with the two retaining clips. • RDRAM module is not installed in the specified socket (furthest from the processor - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for minitower models - Page 15
accessories for your PC Workstation, refer to the HP Accessories Web site at: http://www.hp.com/go/pcaccessories. RDRAM Modules to be used with the Onboard RIMM Number of Sockets Two sockets supporting RDRAM modules. There may be a third memory socket on the system board. This socket is reserved - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for minitower models - Page 16
• Boot process fails with an error message. • Status LED flashes RED. • Beep code emitted. • MaxiLife status panel displays and a POST error message. NOTE Before removing the cover, switch off the display and PC Workstation by pressing the power-off button for five or six seconds. Disconnect the - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for minitower models - Page 17
Keyboard Error 1. After a timeout period of five seconds without any intervention, the system resumes to boot. Category #3: 00xx If the error is serious, the POST should prompt: The BIOS has detected a serious problem that prevents your PC from booting Press to view more information about - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for minitower models - Page 18
. 22h 8042 Keyboard controller test failure Inform HP support/HP reseller that system board is defective. 28h Initialization of RDRAM has failed. Verify that memory or continuity modules are installed. 2Ch RAM failure on address line1.... Check the memory is correctly installed. If the error - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for minitower models - Page 19
Refer to page 26 for further help, if required. Refer to page 41 for instructions about troubleshooting using HP DiagTools. How... Install the latest driver for the video card. This can be downloaded from the Kayak Support web site: www.hp.com/go/kayaksupport, then HP Kayak XM600 PC Workstation. 19 - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for minitower models - Page 20
Your PC Workstation Does Not Start Correctly Case 5 - Screen Goes Blank or Corrupt Image 20 - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for minitower models - Page 21
boots normally, but you are having problems configuring different parts of your PC Workstation. Symptom Type of Problem PC Workstation starts to boot, but a POST (PowerOn Self-Test) error message is displayed on the screen. • CMOS test error. • Keyboard or mouse are not working correctly - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for minitower models - Page 22
Configuration Problems Helpful Information Troubleshooting BIOS Problems: • Updating the BIOS. • Restoring the BIOS Default Settings. • Clearing the CMOS. • Recovering the BIOS (Crisis Mode). System Board Switches. Using the HP Setup Program. Troubleshooting Drives With a Problem: • Hard Disk Drive. - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for minitower models - Page 23
User's Guide. If you need to update, download the latest BIOS version from the Kayak Support website: www.hp.com/go/kayaksupport, then HP Kayak XM600 PC Workstation. Replace the system board by a known working board from the same model of PC Workstation. If the problem persists, contact HP Support - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for minitower models - Page 24
units. Create a bootable floppy to update the BIOS. Refer to page 33. Check that... If not... The system board is working. There is a possible problem with the system board. Contact HP Support or your authorized dealer. If the problem persists, contact HP Support or your authorized dealer 24 - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for minitower models - Page 25
disk drive power and data cables are correctly connected (refer to chapter 2 of the PC Workstation's User's Guide). Replace the system board is working. There is a possible problem with the system board. Contact HP Support or your authorized dealer. If the problem persists, contact HP Support - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for minitower models - Page 26
1 Replace the system board by a known working board from the same model of PC Workstation. 2 Close the PC Workstation, reconnect the power cord and check that the PC Workstation and drive work. 3 If the drive works, contact HP Support or your authorized dealer for further troubleshooting information - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for minitower models - Page 27
the system board by a known working board from the same model of PC Workstation. 2 Close the PC Workstation, reconnect the power cord and check that the PC Workstation works. 3 If the port works, contact HP Support or your authorized dealer for further troubleshooting information. If the problem - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for minitower models - Page 28
a new User Password. This will replace the old password which you had forgotten. 7 Press Esc, or F3, or select Exit Menu, to save the new Password and exit Setup. 1 Switch off the PC Workstation and remove the power cord. 2 Remove the PC Workstation's cover. 3 Set switch 9 on the system board switch - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for minitower models - Page 29
system board. If you are using headphones or speakers, ensure they are correctly connected. For information on connecting audio accessories, refer to your PC's User's Guide the microphone specifications meet the requirements of the 16-bit sound components. The microphone should be a 600-ohm electret - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for minitower models - Page 30
Summer Time. To change the date and time, use your operating system utilities or the Setup program. If necessary, install a new battery (refer to Chapter 2 of your User's Guide). If there still is a software problem... Run HP DiagTools to check the hardware configuration. Refer to page 41. 30 - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for minitower models - Page 31
Problems If the PC Workstation Clock Is Not Keeping Time Correctly If the PC Workstation your PC Workstation, or to HP, so that Workstation stores. To change the battery: 1 Disconnect the PC Workstation's power supply cord and any connection to a telecommunications network. 2 Remove the PC Workstation - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for minitower models - Page 32
Using the Euro Symbol If You Have Problems Using the Euro Symbol If your keyboard has a Euro symbol key, it can only be used with operating systems and applications that support this feature. • Only the latest operating systems, such as Windows 98, provide integrated support for the Euro symbol (in - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for minitower models - Page 33
note of the system setup. Updating the BIOS The latest system BIOS (standard flash operation) for your PC Workstation can be downloaded from HP's Support Web site at: www.hp.com/go/kayaksupport. Instructions on updating the BIOS are supplied with the downloaded BIOS files and a BIOS flash utility - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for minitower models - Page 34
Configuration Problems Troubleshooting BIOS Problems Clearing the CMOS 1 Turn off the PC Workstation, disconnect the power cord and data cables, then remove the cover. 2 Set the system board switch 8 to the ON position to clear the CMOS memory. 3 Replace the cover, and only reconnect the power cord. - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for minitower models - Page 35
on the PC Workstation. 11 The PC Workstation boots from the floppy disk, then flashes the BIOS. However, it should be noted, that during the flash process, the screen remains blank. 12 The recovery process is finished when there are four beeps. 13 Power off the PC Workstation. Remove the floppy - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for minitower models - Page 36
enables the BIOS recovery mode at next boot. Retains CMOS memory. ON clears CMOS memory at next boot. Enables User and System Administrator passwords. ON clears the passwords at next boot. Selects the chassis type. ON = minitower NOTE A limited number of early HP Kayak XM600 system boards have 20 - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for minitower models - Page 37
Configuration Problems Using the HP Setup Program Using the HP Setup Program The Setup program allows you to view and change the configuration of your PC Workstation, such as the passwords and boot device order. Follow these instructions to check the configuration. First, Turn On or Restart If - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for minitower models - Page 38
-On-Self-Test, there could be a potential problem with the hard disk drive. Carry out an immediate data backup, then contact HP Support. 2 Check that the disk power and data cables are correctly connected (refer to Chapter 2 in your User's Guide for information about cables and connectors). 3 Check - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for minitower models - Page 39
Configuration Problems More Troubleshooting for Drives If the Hard Disk Activity If the hard disk activity light does not flicker when the PC Workstation Light Does Not Work is accessing the hard disk drive: 1 Check that the control panel connector is firmly attached to the system board. 2 Check - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for minitower models - Page 40
Configuration Problems More Troubleshooting for Drives CD-ROM, DVD or CD-RW Door Does Not Open If you have difficulty removing a disk from the drive (during a power failure for example), you can use the manual eject button. For example, to eject a CD-ROM using the manual eject button: 1 With a thin, - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for minitower models - Page 41
HP support agent so they can solve any problems quickly and effectively. For more information about this utility, refer to the Hardware Diagnostics User's Guide, available on the HP • HP DiagTools CD-ROM obtained from the HP web site at http://www.hp.com/desktops/diagtools Before Using HP DiagTools - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for minitower models - Page 42
Partition): 1 Close all applications if you have not already done so. 2 Shut down the PC Workstation with the Restart option. 3 When the Kayak start-up logo appears, the following message will be displayed for a few seconds: "Press to start hardware diagnostics or any other key to proceed - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for minitower models - Page 43
Troubleshooting with HP DiagTools HP DiagTools Hardware Tests The following hardware tests can be performed from HP DiagTools: Ì Hardware Detection. Automatically detects the complete hardware configuration of the system (including PC Workstation model and version, processor type, cache memory, BIOS - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for minitower models - Page 44
Troubleshooting with HP DiagTools Producing a Support Ticket To produce a complete record of your system's configuration and test results, you will need to create a Support Ticket If you are using HP DiagTools from the hard disk drive, a floppy disk drive is required to store the Support Ticket file - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for minitower models - Page 45
drivers. Refer to your Kayak User's Guide delivered with the PC Workstation for instructions on how to perform a recovery, upgrade system from the CD-ROM provided for this purpose with your PC Workstation. Any drivers you need to reinstall can be downloaded from HP's Support Web site at: www.hp - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for minitower models - Page 46
displayed. Using your web browser, navigate through the CD-ROM to find the appropriate driver(s). Then install them by executing the corresponding installation program directly from the CD-ROM. Reinstalling Windows NT Service 2 of your PC Workstation User's Guide for information about installing - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for minitower models - Page 47
Getting Online Support for Troubleshooting HP's support web site provides extensive support material that can help you troubleshoot problems on your PC Workstation: • Documentation for your PC Workstation (described below) • BIOS updates (including the upgrade utility and instructions) • The latest - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for minitower models - Page 48
• HP RAM or RAM from another manufacturer • There may be some compatibility problems with non-HP RAM. The amount of RAM is displayed on the LCD status panel System Info "Sys Info" menu. • There may be some compatibility problems with non-HP RAM. • HP supports and recommends only HP memory modules
HP Kayak XM600 Minitower
Troubleshooting Guide