HP XM600 hp kayak xm600 series 1, troubleshooting guide for minitower models - Page 38

More Troubleshooting for Drives, If the Hard Disk Has a Problem

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WARNING Configuration Problems More Troubleshooting for Drives More Troubleshooting for Drives This section provides more information on how to solve problems with your drives or accessory boards. Be sure to disconnect the power cord and any telecommunication cables from your computer before you remove the cover to check the cable connections or jumper settings. To avoid electric shock and harm to your eyes by laser light, do not open the CD-ROM drive enclosure. The CD-ROM drive should be serviced by service personnel only. Refer to the label on the CD-ROM for power requirements and wavelength. This PC Workstation is a class 1 laser product. Do not attempt to make any adjustment to the laser unit. If the Hard Disk Has a Problem 1 If you receive a S.M.A.R.T. alert either from TopTools or during Power-On-Self-Test, there could be a potential problem with the hard disk drive. Carry out an immediate data backup, then contact HP Support. 2 Check that the disk power and data cables are correctly connected (refer to Chapter 2 in your User's Guide for information about cables and connectors). 3 Check that booting from the hard drive has not been disabled in the Boot menu of the Setup program, accessed by pressing F2 at startup. 4 Check that the hard disk drive has been detected (refer to the Hard Disk Drives submenu in the Boot menu in the Setup program, accessed by pressing F2 at startup). 5 Run ScanDisk and Disk Defragmenter to see if they detect a problem with the hard disk drive. To access these utilities, select Programs Õ Accessories Õ System Tools from the Start menu. 6 Run IDE or SCSI tests from the Advanced System Test option from HP DiagTools (described on page 41). 38

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Configuration Problems
More Troubleshooting for Drives
38
More Troubleshooting for Drives
This section provides more information on how to solve problems with
your drives or accessory boards.
WARNING
Be sure to disconnect the power cord and any telecommunication
cables from your computer before you remove the cover to check the
cable connections or jumper settings.
To avoid electric shock and harm to your eyes by laser light, do not
open the CD-ROM drive enclosure. The CD-ROM drive should be
serviced by service personnel only. Refer to the label on the CD-ROM
for power requirements and wavelength. This PC Workstation is a class
1 laser product. Do not attempt to make any adjustment to the laser
unit.
If the Hard Disk Has a Problem
1
If you receive a S.M.A.R.T. alert either from TopTools or during
Power-On-Self-Test, there could be a potential problem with the
hard disk drive. Carry out an immediate data backup, then contact
HP Support.
2
Check that the disk power and data cables are correctly connected
(refer to Chapter 2 in your User’s Guide for information about cables
and connectors).
3
Check that booting from the hard drive has not been disabled in the
Boot
menu of the
Setup
program, accessed by pressing
F2
at startup.
4
Check that the hard disk drive has been detected (refer to the
Hard
Disk Drives
submenu in the
Boot
menu in the
Setup
program, accessed
by pressing
F2
at startup).
5
Run ScanDisk and Disk Defragmenter to see if they detect a problem
with the hard disk drive. To access these utilities, select
Programs
Õ
Accessories
Õ
System Tools
from the
Start
menu.
6
Run IDE or SCSI tests from the
Advanced System Test
option from HP
DiagTools (described on
page 41).