HP XM600 hp kayak xm600 series 1, troubleshooting guide for minitower models - Page 11

Case 2 — Monitor Is Blank, GREEN - kayak manual

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Your PC Workstation Does Not Start Correctly Case 2 - Monitor Is Blank HP KAYAK XM600 INFO SERVICES Case 2 - Monitor Is Blank When the power button is pressed, the PC Workstation appears to boot (sound from the hard disk drive and fan, and status LED is green), but the monitor is blank. • Hard disk drive and fan can be heard. • Status LED is GREEN. • MaxiLife status panel displays a smiling face . Press the power button and keep it pressed for 5 seconds. The PC Workstation will turn off. NOTE Before removing the cover, always switch off the display and PC Workstation. Disconnect the power cord and any accessory cables. When checks have been completed, close the PC Workstation and reconnect the power cord and accessory cables. Verify that the PC Workstation boots correctly. Symptom... Power indicator light and hard disk activity light work but the screen remains blank. Check that... The display is switched ON (LED is on). The monitor's power cord is correctly connected. The monitor's power outlet is working. If the monitor is still blank How... Refer to the monitor manual for an explanation of the LEDs. Ensure the power cord is plugged into a grounded power outlet and into the monitor. Plug a light into the grounded power outlet and check that it comes on. Check that... The monitor's brightness and contrast settings are correct. The monitor itself is not faulty. The video cable pins are not damaged. You may need to update the Basic Input Output System (BIOS). How... Refer to the monitor manual if necessary. 1 Replace the monitor by a known working monitor from the same model of PC Workstation. 2 If the monitor starts, contact HP Support or your authorized dealer. The monitor may need to be replaced. 1 Switch off and unplug the monitor. 2 Disconnect the video cable and straighten any bent pins. 3 Reconnect the video cable. 4 Switch on the monitor and see if it works. Create a bootable floppy to update the BIOS. Refer to page 33. Or, if the BIOS is corrupt, refer to page 35 for instructions on how to recover the BIOS. Case 2 - Monitor Is Blank is continued on the next page ³ 11

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11
Your PC Workstation Does Not Start Correctly
Case 2 — Monitor Is Blank
Case 2 — Monitor Is Blank
When the power button is pressed, the PC Workstation appears to
boot (sound from the hard disk drive and fan, and status LED is
green), but the monitor is blank.
•
Hard disk drive and fan can be heard.
•
Status LED is
GREEN
.
•
MaxiLife status panel displays a smiling face
.
Press the power button and keep it pressed for 5 seconds. The PC
Workstation will turn off.
NOTE
Before removing the cover, always switch off the display and PC Workstation.
Disconnect the power cord and any accessory cables. When checks have been
completed, close the PC Workstation and reconnect the power cord and accessory
cables. Verify that the PC Workstation boots correctly.
HP KAYAK XM600
INFO
SERVICES
Symptom...
Check that...
How...
Power indicator light and hard
disk activity light work but the
screen remains blank.
The display is switched ON (LED is on).
Refer to the monitor manual for an explanation of the LEDs.
The monitor’s power cord is correctly
connected.
Ensure the power cord is plugged into a grounded power outlet
and into the monitor.
The monitor’s power outlet is working.
Plug a light into the grounded power outlet and check that it
comes on.
If the monitor is still blank
Check that...
How...
The monitor’s brightness and contrast
settings are correct.
Refer to the monitor manual if necessary.
The monitor itself is not faulty.
1
Replace the monitor by a known working monitor from the
same model of PC Workstation.
2
If the monitor starts, contact HP Support or your authorized
dealer. The monitor may need to be replaced.
The video cable pins are not damaged.
1
Switch off and unplug the monitor.
2
Disconnect the video cable and straighten any bent pins.
3
Reconnect the video cable.
4
Switch on the monitor and see if it works.
You may need to update the Basic Input Output System (BIOS).
Create a bootable floppy to update the BIOS. Refer to page 33.
Or, if the BIOS is corrupt, refer to page 35 for instructions on
how to recover the BIOS.
Case 2 — Monitor Is Blank is continued on the next page