HP XM600 hp kayak xm600 series 1, troubleshooting guide for minitower models - Page 43

HP DiagTools Hardware Tests, Hardware Detection, Basic System Tests, Advanced System Tests

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Troubleshooting with HP DiagTools HP DiagTools Hardware Tests The following hardware tests can be performed from HP DiagTools: Ì Hardware Detection. Automatically detects the complete hardware configuration of the system (including PC Workstation model and version, processor type, cache memory, BIOS version, total main memory, IDE or SCSI device list, video adapter, audio card, keyboard, and USB controller) and determines the appropriate tests to be performed. Ì Basic System Tests. Automatically (no user input required) verifies the correct operation of different hardware components of the PC Workstation. If a warning message is displayed, you should use the Advanced System Tests to investigate the error. You can also produce a Support Ticket containing a record of the system's configuration and test results, which is described on the next page. Ì Advanced System Tests. Independently tests a selected hardware component of the PC Workstation. Because of this, the tests are more thorough than what is performed in the Basic System Tests. It should also be noted, the Advanced System Tests can only be performed after the Basic System Tests have been completed. Each test is selected through the on-line screen menu and can be repeated any number of times. For example, if there is doubt with a hard disk drive, select the hard disk drive test, then one of the proposed options. If a test fails, you can produce support ticket, which is described next. For more detailed information about the above tests and error codes, refer to the Hardware Diagnostics User's Guide, available on the HP web site in PDF (Adobe Acrobat) format. 43

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Troubleshooting with HP DiagTools
HP DiagTools Hardware Tests
The following hardware tests can be performed from HP DiagTools:
Hardware Detection
. Automatically detects the complete
hardware configuration of the system (including PC Workstation
model and version, processor type, cache memory, BIOS version,
total main memory, IDE or SCSI device list, video adapter, audio
card, keyboard, and USB controller) and determines the
appropriate tests to be performed.
Basic System Tests
. Automatically (no user input required)
verifies the correct operation of different hardware components
of the PC Workstation. If a warning message is displayed, you
should use the Advanced System Tests to investigate the error.
You can also produce a Support Ticket containing a record of the
system’s configuration and test results, which is described on the
next page.
Advanced System Tests
. Independently tests a selected
hardware component of the PC Workstation. Because of this, the
tests are more thorough than what is performed in the Basic
System Tests. It should also be noted, the Advanced System
Tests can only be performed after the Basic System Tests have
been completed. Each test is selected through the on-line screen
menu and can be repeated any number of times.
For example, if there is doubt with a hard disk drive, select the
hard disk drive test, then one of the proposed options. If a test
fails, you can produce support ticket, which is described next.
For more detailed information about the above tests and error
codes, refer to the Hardware Diagnostics User's Guide, available on
the HP web site in PDF (Adobe Acrobat) format.