HP XM600 hp kayak xm600 series 1, troubleshooting guide for minitower models - Page 42

Troubleshooting with HP DiagTools

42

If you are running the diagnostics from a CD-ROM, then the following

settings must also be checked.

In the Security menu, set all Hardware Protection items to “Enabled”

or “Unlocked” (if applicable). Ensure also that Booting from the

CD-ROM is enabled.

In the Boot menu, the CD-ROM drive is configured to boot before the

hard disk drive in the Boot Device Priority List.

You will need the Administrator password to make any changes to the

above settings. It is also recommended that you make a note of any

changes to the

Setup

program.

Starting HP DiagTools

From the hard disk drive (HP Utility Partition):

1

Close all applications if you have not already done so.

2

Shut down the PC Workstation with the Restart option.

3

When the Kayak start-up logo appears, the following message will be

displayed for a few seconds:

“Press <F10> to start

hardware diagnostics or any other key to proceed”.

Press the

key to start HP DiagTools.

4

When DiagTools starts, it will display a welcome screen. Follow the

on-screen instructions to carry out the diagnostic tests. The different

available tests are described on page 43.

From either the

Image Creation and Recovery CD-ROM

or

HP

DiagTools CD-ROM

:

1

Insert the CD-ROM into the CD-ROM drive and restart the computer.

2

Press the

key to select CD-ROM from the boot order list.

3

The PC Workstation will boot from the CD-ROM.

If you are using the

Image Creation and Recovery CD-ROM

, a

menu will be displayed. Select the option to run DiagTools.

4

When DiagTools starts, it will display a welcome screen. Follow the

on-screen instructions to carry out the diagnostic tests. The different

available tests are described below.

Section	Page
Introduction	4
Removing and Replacing the Cover	4
Safety Information	5
Your PC Workstation Does Not Start Correctly	7
Case 1 — If There Is No Activity At All	9
Case 2 — Monitor Is Blank	11
Case 3 — Detected Hardware Configuration Error	13
Troubleshooting Pre-Boot Errors With HP MaxiLife	13
Memory Installation	15
Case 4 — Boot Process Fails	16
Error Message Utility (EMU)	16
If There Is a Beep Code During Boot	18
Case 5 — Screen Goes Blank or Corrupt Image	19
Configuration Problems	21
If There Is a CMOS Test Error	23
If There Is a Keyboard Test Error	24
If There Is a Floppy Disk Drive Test Error	25
If There Is a Hard Disk, DVD, CD-RW or CD-ROM Test Error	26
If There Is a Serial or Parallel Port Test Error	27
If You Cannot Turn Off Your PC Workstation	28
If You Have Forgotten Your Password	28
If Your PC Workstation Has an Audio Problem	29
If Your PC Workstation Has a Software Problem	30
If the PC Workstation Clock Is Not Keeping Time Correctly	31
If You Have Problems Using the Euro Symbol	32
For Windows 95 and Windows NT Users	32
Configuring Your Keyboard	32
Troubleshooting BIOS Problems	33
Updating the BIOS	33
Restoring BIOS Default Settings	33
Clearing the CMOS	34
Recovering the BIOS (Crisis Mode)	35
System Board Switches	36
Using the HP Setup Program	37
More Troubleshooting for Drives	38
If the Hard Disk Has a Problem	38
If the CD-ROM, DVD or CD-RW Drive Has a Problem	39
CD-ROM, DVD or CD-RW Drive Does Not Work	39
DVD Drive Doesn’t Play DVD Video	39
CD-ROM, DVD or CD-RW Drive Is Idle	39
CD-ROM, DVD or CD-RW Door Does Not Open	40
Troubleshooting with HP DiagTools	41
Where Can I Get HP DiagTools?	41
Before Using HP DiagTools	41
Starting HP DiagTools	42
HP DiagTools Hardware Tests	43
Producing a Support Ticket	44
Resetting Setup Values	44
Recovering Hard Disk Drive Contents	45
Recovering Preloaded Drivers	46
Reinstalling Windows NT Service Pack	46
Changing the Hard Disk	46
Other Sources of Information	47
Getting Online Support for Troubleshooting	47
Documentation Set Overview	47

HP XM600 hp kayak xm600 series 1, troubleshooting guide for minitower models - Page 42

Starting HP DiagTools, Setup, Image Creation and Recovery CD-ROM, DiagTools CD-ROM

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