HP Xw4300 HP xw Workstation series Setup and Troubleshooting Guide
HP Xw4300 - Workstation - 2 GB RAM Manual
UPC - 882780170056
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- HP Xw4300 | HP xw Workstation series Setup and Troubleshooting Guide - Page 1
HP Workstations xw series Setup and Troubleshooting Guide - HP Xw4300 | HP xw Workstation series Setup and Troubleshooting Guide - Page 2
. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. Trademark Credits The HP Invent logo is a trademark of HewlettPackard Company in the U.S. and other countries. Microsoft, Windows, and XP are - HP Xw4300 | HP xw Workstation series Setup and Troubleshooting Guide - Page 3
Verifying hardware compatibility 17 Setting up Novell SLED ...17 Updating the workstation ...17 Updating the workstation after first boot 17 Upgrading the BIOS ...17 Determining current BIOS 18 Upgrading BIOS 19 Upgrading device drivers 19 4 Restoring the operating system Restore methods ...20 - HP Xw4300 | HP xw Workstation series Setup and Troubleshooting Guide - Page 4
Using the recovery partition 24 Restoring Novell SLED ...24 Creating restore media ...24 5 Troubleshooting Self-troubleshooting with HP Vision Field Diagnostics 26 Overview ...27 Downloading and accessing HP Vision Field Diagnostics 28 Accessing HP Vision Field Diagnostics on the workstation 29 - HP Xw4300 | HP xw Workstation series Setup and Troubleshooting Guide - Page 5
Diagnostic lights and audible (beep) codes 42 Calling technical support ...46 Locating warranty information ...46 ENWW v - HP Xw4300 | HP xw Workstation series Setup and Troubleshooting Guide - Page 6
vi ENWW - HP Xw4300 | HP xw Workstation series Setup and Troubleshooting Guide - Page 7
● QuickSpecs ● Customer Advisories, Security Bulletins, Notices Product diagnostics on page 5 ● Diagnostics tools ● Audible beeps and LED code definitions ● Web-based support tools Product updates on page 6 ● Software, BIOS, and driver updates ● Operating system reinstallation ● Operating system - HP Xw4300 | HP xw Workstation series Setup and Troubleshooting Guide - Page 8
seehttp://www.hp.com/go/ workstations. System board A diagram of the system board is located on the inside of the side access panel. Also, additional information is located in the Service and Technical Reference Guide on the Web at http://www.hp.com/support/workstation_manuals/. Serial number and - HP Xw4300 | HP xw Workstation series Setup and Troubleshooting Guide - Page 9
.hp.com/go/workstationsupport. Support resources include Web-based troubleshooting tools, technical knowledge databases, driver and patch downloads, online communities, and proactive notification services. The following communication and diagnostic tools are also available: Refer to the workstation - HP Xw4300 | HP xw Workstation series Setup and Troubleshooting Guide - Page 10
http://www.hp.com/go/bizsupport/. Workstation QuickSpecs The Product Bulletin contains QuickSpecs for HP Workstations. QuickSpecs provide an overall specification review of your product. It includes information about its features including the operating system, power supply, memory, CPU, and many - HP Xw4300 | HP xw Workstation series Setup and Troubleshooting Guide - Page 11
can be downloaded from the HP Web site. To use this utility, refer to the appropriate section of the workstation Service and Technical Reference Guide. Audible beep and LED code definitions Refer to the appropriate section of the workstation Service and Technical Reference Guide for detailed - HP Xw4300 | HP xw Workstation series Setup and Troubleshooting Guide - Page 12
Topic Location Software, BIOS, and driver updates See http://www.hp.com/go/workstationsupport to verify that you have the latest drivers for the workstation. To locate the current workstation BIOS on your Microsoft Windows workstation, select Start>Help and Support>Pick a Task>Use Tools to - HP Xw4300 | HP xw Workstation series Setup and Troubleshooting Guide - Page 13
in Figure 2-1. Alternatively, connect the mouse and keyboard to appropriate USB connectors (see Table 2-2). Figure 2-1 Workstation quick setup example NOTE: After setting up your workstation hardware, connect other peripheral components (such as a printer) according to the instructions included with - HP Xw4300 | HP xw Workstation series Setup and Troubleshooting Guide - Page 14
BIOS and other important information) will be port #1; defined as the port physically closest to the system board, and located on the PCI-Express card bulkhead installed closest to the workstation chassis rear panel. ● If your workstation does not have a PCI-Express graphics card, but, alternatively - HP Xw4300 | HP xw Workstation series Setup and Troubleshooting Guide - Page 15
at the rear of the unit. Keep this number available when contacting customer service for assistance. The COA label is generally located on the top panel or side of the unit near the serial number label. NOTE: If you must restore the operating system with Windows OEM CDs (installing without using the - HP Xw4300 | HP xw Workstation series Setup and Troubleshooting Guide - Page 16
Serial Bus) ports 3 Diskette drive (optional) 8 Hard drive activity light 4 IEEE-1394a connector 9 Power button 5 Microphone connector 10 Power on light * Refer to the Service and Technical Reference Guide for your workstation for specific front panel component information. 10 - HP Xw4300 | HP xw Workstation series Setup and Troubleshooting Guide - Page 17
your workstation. Your HP workstation has some combination of these connectors, depending upon workstation model and configuration. Figure 2-4 Workstation connector and control examples Table 2-2 Rear panel connector and control description Item Symbol Description Item 1 Power cord connector - HP Xw4300 | HP xw Workstation series Setup and Troubleshooting Guide - Page 18
17 DMS-59 high density graphics NOTE: Might not be available on all connector workstations. NOTE: Might not be available on all workstations. 9 SVGA Monitor Connector * Refer to the Service and Technical Reference Guide for your workstation for specific rear panel component information. The - HP Xw4300 | HP xw Workstation series Setup and Troubleshooting Guide - Page 19
all workstations models have the key lock. 6 PCI expansion slot access openings (each slot opening typically covered with blank filler panel when not use). Product recycling HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For - HP Xw4300 | HP xw Workstation series Setup and Troubleshooting Guide - Page 20
information on how to determine that you have the latest BIOS, drivers, and software updates installed on the workstation. CAUTION: Do not add optional hardware or third-party devices to the HP workstation until the operating system is successfully installed. Adding hardware might cause errors and - HP Xw4300 | HP xw Workstation series Setup and Troubleshooting Guide - Page 21
Windows Vista operating system only. In case you need to restore or recover the Windows XP Professional operating system in the future, it is important that you create recovery media disks for Windows XP Professional operating system after first boot. When you first apply power to the workstation - HP Xw4300 | HP xw Workstation series Setup and Troubleshooting Guide - Page 22
operating system, The HP Installer Kit for Linux CDs are currently available for download at http://www.hp.com/support/workstation_swdrivers. Installing with the HP driver CD To install the HP driver CD, see "Installing with the HP Installer Kit for Linux" in the HP Workstations for Linux manual at - HP Xw4300 | HP xw Workstation series Setup and Troubleshooting Guide - Page 23
your system. See Upgrading device drivers on page 19 for instructions. ● Become familiar with your available HP resources. ● Consider a subscription to Driver Alerts at http://www.hp.com/go/subscriberschoice. Upgrading the BIOS For optimum performance, determine the BIOS revision on the workstation - HP Xw4300 | HP xw Workstation series Setup and Troubleshooting Guide - Page 24
. 2. Press F10 to enter the F10 Setup utility. The F10 Setup utility displays the workstation BIOS version under File > System Information. 3. Note the workstation BIOS version so that you can compare it with the BIOS versions that appear on the HP website. 18 Chapter 3 Setting up the operating - HP Xw4300 | HP xw Workstation series Setup and Troubleshooting Guide - Page 25
site to download the latest drivers. To upgrade device drivers: 1. Go to http://www.hp.com/go/workstationsupport. 2. Select Download Drivers and Software from the left menu column under Tasks. 3. Follow the instructions to find the latest drivers available for the workstation. If a needed driver is - HP Xw4300 | HP xw Workstation series Setup and Troubleshooting Guide - Page 26
and Recovery Manager. ● RestorePlus! The RestorePlus! process reinstalls the Windows operating system and device drivers (for devices included with the system) to a near-factory state. The process does not back up or recover data on the hard drive. Some application software might not be restored - HP Xw4300 | HP xw Workstation series Setup and Troubleshooting Guide - Page 27
the primary hard drive, including all partitions. To restore Windows Vista: 1. Boot from the RestorePlus! DVD to start the RestorePlus! process. You must start from the RestorePlus! DVD to install device drivers and settings. 2. Follow the prompts to restore your operating system. Some application - HP Xw4300 | HP xw Workstation series Setup and Troubleshooting Guide - Page 28
how to restore the Windows XP Professional operating system. NOTE: The workstation must have a CD or DVD writer installed to create the media set. Creating RestorePlus! media The RestorePlus! kit can be created using the files contained on the hard drive. To create the restore media: 1. Boot - HP Xw4300 | HP xw Workstation series Setup and Troubleshooting Guide - Page 29
Create recovery CDs or DVDs to recover the system, and then select Next. 4. Choose Next to display a list of available CD image and the recovery points. 5. Check the box next to Initial Recovery Point, and then select Next. 6. Follow the instructions to create the media. ENWW Restoring Windows XP - HP Xw4300 | HP xw Workstation series Setup and Troubleshooting Guide - Page 30
the recovery processes reinstall on the correct hard drive, do not disconnect the target drive during the recovery process. 3. Follow the prompts to restore the system to factory-like condition. Restoring Novell SLED The SLED restore media is required to restore the Linux operating system. Creating - HP Xw4300 | HP xw Workstation series Setup and Troubleshooting Guide - Page 31
NOTE: Make copies of the ISO recovery images on CD as backup files in case your workstation experiences a hard drive failure. ENWW Restoring Novell SLED 25 - HP Xw4300 | HP xw Workstation series Setup and Troubleshooting Guide - Page 32
HP Vision Field Diagnostics Hewlett-Packard Vision Field Diagnostics is a diagnostic tool that can be used by the end user or technical support personnel to view information about the hardware configuration of the computer and perform hardware troubleshooting on HP Desktop and Workstation systems - HP Xw4300 | HP xw Workstation series Setup and Troubleshooting Guide - Page 33
in factory ● Easy to obtain ◦ Download from Web ◦ USB key bootable or CD bootable ◦ Included with restore media It is expected that these Vision diagnostics will be run on supported products when attempting to troubleshoot system issues. Overview The HP Vision Field Diagnostics utility allows you to - HP Xw4300 | HP xw Workstation series Setup and Troubleshooting Guide - Page 34
workstation: 1. Go to http://www.hp.com. 2. Select the Support & Drivers link. 3. Select the Download driver and software radio button. 4. Enter your product number in the text box, and then press Enter. 5. Select your operating system both Memory and Vision diagnostics. 13. If running HP Vision - HP Xw4300 | HP xw Workstation series Setup and Troubleshooting Guide - Page 35
Turn off the workstation and restart it with the DVD installed in the optical drive. The workstation will boot to the DVD and initiate the memory diagnostic utility. 4. Follow the diagnostic prompts to troubleshoot workstation memory. ENWW Self-troubleshooting with HP Vision Field Diagnostics 29 - HP Xw4300 | HP xw Workstation series Setup and Troubleshooting Guide - Page 36
, parallel, USB, network, Firewire, modem, and Bluetooth ports and devices. ● Graphics - Shows all embedded and add-on video cards. ● Input Devices - Shows user input devices such as all connected mice and keyboards. ● Memory - Shows system memory information. 30 Chapter 5 Troubleshooting ENWW - HP Xw4300 | HP xw Workstation series Setup and Troubleshooting Guide - Page 37
- Shows system processors. ● Storage - Shows mass storage devices such as floppy drives, optical drives, SATA, SAS hard disk drives and controllers, as well as any RAID arrays. ● System - Shows information about motherboard devices such as fans and cables. ENWW Self-troubleshooting with HP Vision - HP Xw4300 | HP xw Workstation series Setup and Troubleshooting Guide - Page 38
system specific memory in your workstation, exit HP Vision Field Diagnostic, boot to either the CD or USB flash drive and select HP Memory Test from the boot menu. The Duration of Test options control the duration of the test sequence. The following options are available: ● Number reboot or power off - HP Xw4300 | HP xw Workstation series Setup and Troubleshooting Guide - Page 39
shows whether the devices passed or failed. 6. If errors are found, go to the Errors tab to display detailed information and recommended actions. ENWW Self-troubleshooting with HP Vision Field Diagnostics 33 - HP Xw4300 | HP xw Workstation series Setup and Troubleshooting Guide - Page 40
least one error with your system ● Canceled (orange) - when the test scenario has been explicitly canceled, in which case no pass or fail conclusion can is the number of times the device has failed a test. ● The Defect Code provides a numerical code for the failure. The error codes are defined in - HP Xw4300 | HP xw Workstation series Setup and Troubleshooting Guide - Page 41
error code that may appear in the Errors tab. ● The Memory test tab section provides information on the HP Memory Test application that may be launched from the boot menu. ● The HP Support section provides information on obtaining technical support from HP. ENWW Self-troubleshooting with HP Vision - HP Xw4300 | HP xw Workstation series Setup and Troubleshooting Guide - Page 42
information available for your workstation. For more information on using HP Insight Diagnostics when running the application, click the Help tab or see the Service and Technical Reference Guide at http://www.hp.com/support/ workstation_manuals. HP troubleshooting resources and tools This - HP Xw4300 | HP xw Workstation series Setup and Troubleshooting Guide - Page 43
numbers by visiting the Web site, then select your region, and click Contact HP in the upper-left corner. ● http://www.hp.com/support/workstation_swdrivers-Provides access to software and drivers for your workstation. Troubleshooting a problem To help you troubleshoot problems with your system, HP - HP Xw4300 | HP xw Workstation series Setup and Troubleshooting Guide - Page 44
be sure that it is supported on your system by visiting http://www.hp.com/go/quickspecs. ● Verify that the monitor is turned on and the green monitor light is on. ● Turn up the brightness and contrast controls of the monitor if the monitor is dim. ● If your workstation has multiple video sources and - HP Xw4300 | HP xw Workstation series Setup and Troubleshooting Guide - Page 45
● Processors ● Controllers ● Fans ● Temperature sensors ● Cables (front/rear panels, audio, and USB ports) Find additional information about POST error messages in the Service and Technical Reference Guide, which is available at http://www.hp.com/support/workstation_manuals. Basic troubleshooting - HP Xw4300 | HP xw Workstation series Setup and Troubleshooting Guide - Page 46
(F10). If the problem persists, replace the RTC battery. See the Service and Technical Reference Guide for instructions on installing a new battery, or contact an authorized dealer or reseller for RTC battery replacement. Workstation pauses periodically. Network driver is loaded and Establish - HP Xw4300 | HP xw Workstation series Setup and Troubleshooting Guide - Page 47
The problem might be on the system board. Contact HP for assistance. If the power supply fan does not spin or the BIST* LED does not light, the problem might be in the power supply. Contact HP for assistance. * For BIST information, see the Service and Technical Reference Guide for your workstation - HP Xw4300 | HP xw Workstation series Setup and Troubleshooting Guide - Page 48
Support. Observe the beeps and LED lights on the front of the workstation. See Diagnostic lights and audible (beep) codes on page 42 to determine possible causes. Workstation will not shut down. Proper steps were not followed. 1. Shut down the operating system software. 2. Manually turn off power - HP Xw4300 | HP xw Workstation series Setup and Troubleshooting Guide - Page 49
, once per second.** No beeps Workstation in Suspend to RAM mode (select models only) or normal Suspend mode. Green Power LED blinks four times, once per second.** No beeps. Workstation in Suspend to Disk or "Hibernate" mode. NOTE: ** - The BIOS option you select controls the green LED function - HP Xw4300 | HP xw Workstation series Setup and Troubleshooting Guide - Page 50
pause. Six beeps. Pre-video graphics error. CAUTION: Internal components might be powered even when the system is off. To prevent damage, disconnect the workstation power cord before you remove a component. 1. Reseat the graphics card. 2. The problem might be on the graphics card. Contact HP for - HP Xw4300 | HP xw Workstation series Setup and Troubleshooting Guide - Page 51
not spin or the BIST* LED does not light, the problem might be in the power supply. Contact HP for assistance. * Some workstation models (such as the xw4550) do not have the BIST LED functionality. * For BIST information, see the Service and Technical Reference Guide. ENWW Basic troubleshooting 45 - HP Xw4300 | HP xw Workstation series Setup and Troubleshooting Guide - Page 52
were using when you encountered the problem. ● Note the power supply BIST status, if applicable. NOTE: When calling in for service or support, you might be asked for the Product Number (example: PS988AV) of your workstation. If your workstation has a Product Number, it is generally located next to
HP Workstations xw series
Setup and Troubleshooting Guide