HP Xw4300 HP xw Workstation series Setup and Troubleshooting Guide - Page 52

Calling technical support

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Calling technical support At times you might encounter an issue that requires technical support. When you call technical support: ● Have your workstation readily accessible. ● Write down the workstation serial numbers, product numbers, model names, and model numbers and have them in front of you. ● Note any applicable error messages. ● Note any add-on options. ● Note the operating system. ● Note any third-party hardware or software. ● Note the details of any blinking LEDs on the front of the workstation. ● Note the applications you were using when you encountered the problem. ● Note the power supply BIST status, if applicable. NOTE: When calling in for service or support, you might be asked for the Product Number (example: PS988AV) of your workstation. If your workstation has a Product Number, it is generally located next to the 10- or 12-digit Serial Number of your workstation. NOTE: Refer to Ventilation, COA label, and serial number label information on page 8 for the location of the Serial Number label on your workstation. On most models, the serial number and product number label are located at the rear of the workstation. For a listing of all worldwide technical support phone numbers, visit http://www.hp.com/support, select your region, and click Contact HP in the upper-left corner. Locating warranty information To locate base warranty information, see http://www.hp.com/support/warranty-lookuptool. To locate an existing Care Pack, see http://www.hp.com/go/lookuptool. To extend a standard product warranty, visit http://www.hp.com/hps/carepack. HP Care Pack Services offer upgraded service levels to extend and expand a standard product warranty. 46 Chapter 5 Troubleshooting ENWW

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Calling technical support
At times you might encounter an issue that requires technical support. When you call technical support:
●
Have your workstation readily accessible.
●
Write down the workstation serial numbers, product numbers, model names, and model numbers
and have them in front of you.
●
Note any applicable error messages.
●
Note any add-on options.
●
Note the operating system.
●
Note any third-party hardware or software.
●
Note the details of any blinking LEDs on the front of the workstation.
●
Note the applications you were using when you encountered the problem.
●
Note the power supply BIST status, if applicable.
NOTE:
When calling in for service or support, you might be asked for the Product Number (example:
PS988AV) of your workstation. If your workstation has a Product Number, it is generally located next to
the 10- or 12-digit Serial Number of your workstation.
NOTE:
Refer to
Ventilation, COA label, and serial number label information
on page
8
for the location
of the Serial Number label on your workstation. On most models, the serial number and product number
label are located at the rear of the workstation.
For a listing of all worldwide technical support phone numbers, visit
support
, select
your region, and click
Contact HP
in the upper-left corner.
Locating warranty information
To locate base warranty information, see
support/warranty-lookuptool
.
To locate an existing Care Pack, see
go/lookuptool
.
To extend a standard product warranty, visit
hps/carepack
. HP Care Pack Services
offer upgraded service levels to extend and expand a standard product warranty.
46
Chapter 5
Troubleshooting
ENWW