HP Xw4300 HP xw Workstation series Setup and Troubleshooting Guide - Page 42

Saving and printing information in HP Vision Field Diagnostics - workstation drivers windows 7

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Saving and printing information in HP Vision Field Diagnostics You can save the information displayed in the HP Vision Field Diagnostics Survey, History and Errors tabs to a diskette or a USB flash drive. You can not save to the hard drive. The system will automatically create an html file that has the same appearance as the information displayed on the screen. 1. Insert a diskette or USB flash drive if running HP Vision Field Diagnostics from CD. 2. Click Save in the bottom on any of the Survey, History or Errors tabs. All three log files will be saved regardless of from which tab the Save button was clicked. 3. Select the drive onto which you will save the log files and click the Save button. Three html files will be saved to the inserted diskette or USB flash drive. NOTE: Do not remove the diskette or USB key until you see a message indicating that the html files have been written to the media. 4. Print the desired information from the storage device used to save it. NOTE: To exit HP Vision Field Diagnostics, click the Exit Diagnostics button at the bottom of the screen. Be sure to remove the USB flash drive or CD from the optical drive. Self-troubleshooting with HP Insight Diagnostics (only available for the HP xw9400 Workstation) HP Insight Diagnostics is an offline diagnostic utility that allows you to perform system testing. With this utility, you can test your system hardware and view the hardware configuration information for your system. For the latest diagnostics utility, visit www.hp.com/go/workstationsupport. Select your product, click Download drivers and software, select your operating system, and then choose Diagnostic from the list of possible downloads. NOTE: If you do not have the Documentation and Diagnostics CD, visit http://www.hp.com/go/ workstationsupport. Select Download Drivers and Software from the left menu under Tasks, and follow the instructions to locate the latest documentation and diagnostics information available for your workstation. For more information on using HP Insight Diagnostics when running the application, click the Help tab or see the Service and Technical Reference Guide at http://www.hp.com/support/ workstation_manuals. HP troubleshooting resources and tools This section provides information on the HP Help and Support Center, E-support, and Helpful Hints for troubleshooting. HP Help and Support Center The HP Help and Support Center is a customized HP user interface that enhances the Windows XP Help and Support Center Help feature. This customized utility allows you to access specific information about your HP Workstation such as configuration information by clicking Start > Help and Support Center. The interface also provides customized help and support links to the HP Web site related to your HP Workstation. NOTE: The customized HP Help and Support Center is not available on Windows XP Professional x64 Edition or on Linux. 36 Chapter 5 Troubleshooting ENWW

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Saving and printing information in HP Vision Field Diagnostics
You can save the information displayed in the HP Vision Field Diagnostics Survey, History and Errors
tabs to a diskette or a USB flash drive. You can not save to the hard drive. The system will automatically
create an html file that has the same appearance as the information displayed on the screen.
1.
Insert a diskette or USB flash drive if running HP Vision Field Diagnostics from CD.
2.
Click
Save
in the bottom on any of the Survey, History or Errors tabs. All three log files will be saved
regardless of from which tab the Save button was clicked.
3.
Select the drive onto which you will save the log files and click the
Save
button. Three html files
will be saved to the inserted diskette or USB flash drive.
NOTE:
Do not remove the diskette or USB key until you see a message indicating that the html
files have been written to the media.
4.
Print the desired information from the storage device used to save it.
NOTE:
To exit HP Vision Field Diagnostics, click the
Exit Diagnostics
button at the bottom of
the screen. Be sure to remove the USB flash drive or CD from the optical drive.
Self-troubleshooting with HP Insight Diagnostics (only
available for the HP xw9400 Workstation)
HP Insight Diagnostics is an offline diagnostic utility that allows you to perform system testing. With this
utility, you can test your system hardware and view the hardware configuration information for your
system.
For the latest diagnostics utility, visit
www.hp.com/
go/workstationsupport
. Select your product, click
Download drivers and software
, select your operating system, and then choose
Diagnostic
from the
list of possible downloads.
NOTE:
If you do not have the
Documentation and Diagnostics
CD, visit
go/
workstationsupport
. Select
Download Drivers and Software
from the left menu under
Tasks
, and
follow the instructions to locate the latest documentation and diagnostics information available for your
workstation.
For more information on using HP Insight Diagnostics when running the application, click the
Help
tab
or see the
Service and Technical Reference Guide
at
support/
workstation_manuals
.
HP troubleshooting resources and tools
This section provides information on the HP Help and Support Center, E-support, and Helpful Hints for
troubleshooting.
HP Help and Support Center
The HP Help and Support Center is a customized HP user interface that enhances the Windows XP
Help and Support Center Help feature. This customized utility allows you to access specific information
about your HP Workstation such as configuration information by clicking
Start
>
Help and Support
Center
. The interface also provides customized help and support links to the HP Web site related to
your HP Workstation.
NOTE:
The customized HP Help and Support Center is not available on Windows XP Professional
x64 Edition or on Linux.
36
Chapter 5
Troubleshooting
ENWW