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HP Xw4300 HP xw Workstation series Setup and Troubleshooting Guide - Page 26

Restoring the operating system, Restore methods - recovery cd

UPC - 882780170056

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4 Restoring the operating system This chapter describes how to restore the Windows or Linux operating system. It includes these topics: Topics Restore methods on page 20 Ordering backup software on page 21 Restoring Windows Vista on page 21 Restoring Windows XP Professional on page 22 Restoring Novell SLED on page 24 Restore methods The Windows Business Vista operating system can be reinstalled using the HP RestorePlus! process. The Windows XP Professional operating system can be reinstalled using the RestorePlus! process or the HP Backup and Recovery Manager. ● RestorePlus! The RestorePlus! process reinstalls the Windows operating system and device drivers (for devices included with the system) to a near-factory state. The process does not back up or recover data on the hard drive. Some application software might not be restored using this process and must be installed from the appropriate application CD. ● HP Backup and Recovery Manager (HPBR) Recovery Point The HP Backup and Recovery Manager application can be used to capture and restore the contents of the system partition. It captures a snapshot of the system partition and stores it in a Recovery Point. Everything on the system partition at the time the recovery point was made is saved. NOTE: HP Backup and Restore is only supported on the HP xw6600 and xw8600 Workstations. The Recovery Point is saved to the hard drive and can be burned to media for safekeeping. CAUTION: These methods restore the operating system, but not data. Data must be backed up regularly to avoid loss. 20 Chapter 4 Restoring the operating system ENWW

Section	Page
Locating HP resources	7
Product information	8
Product support	9
Product documentation	10
Product diagnostics	11
Product updates	12
Setting up the Hardware	13
Quick setup	13
Ventilation, COA label, and serial number label information	14
Front and rear panel components	15
Front panel components	16
Rear panel components	17
Product recycling	19
Setting up the operating system	20
Setting up the Microsoft operating system	21
Installing or upgrading device drivers	21
Transferring files and settings to your Windows workstation	21
Setting up Red Hat Enterprise Linux	22
Installing with the HP driver CD	22
Installing and customizing Red Hat-enabled workstations	23
Verifying hardware compatibility	23
Setting up Novell SLED	23
Updating the workstation	23
Updating the workstation after first boot	23
Upgrading the BIOS	23
Determining current BIOS	24
Upgrading BIOS	25
Upgrading device drivers	25
Restoring the operating system	26
Restore methods	26
Ordering backup software	27
Restoring Windows Vista	27
Ordering the RestorePlus! media	27
Restoring the operating system	27
Restoring Windows XP Professional	28
Creating RestorePlus! media	28
Creating HP Backup and Recovery (HPBR) media	29
Restoring the operating system	30
Using RestorePlus!	30
Using HPBR	30
Using the recovery partition	30
Restoring Novell SLED	30
Creating restore media	30
Troubleshooting	32
Self-troubleshooting with HP Vision Field Diagnostics	32
Overview	33
Downloading and accessing HP Vision Field Diagnostics	34
Accessing HP Vision Field Diagnostics on the workstation	35
Creating and using a bootable USB key	35
Creating and using a bootable DVD	35
Using the HP Memory Test utility	35
User interface	36
Survey tab	36
Test tab	38
Status tab	40
History tab	40
Errors tab	40
Help tab	41
Saving and printing information in HP Vision Field Diagnostics	42
Self-troubleshooting with HP Insight Diagnostics (only available for the HP xw9400 Workstation)	42
HP troubleshooting resources and tools	42
HP Help and Support Center	42
E-support	43
Troubleshooting a problem	43
Instant Support and Active Chat	43
Customer Advisories, Customer and Security Bulletins, and Customer Notices	43
Product Change Notifications	44
Helpful hints	44
At startup	44
During operation	44
Customizing the monitor display	45
Power-On Self Test error messages	45
Basic troubleshooting	45
General problems	46
Hardware installation problems	47
Diagnostic lights and audible (beep) codes	48
Calling technical support	52

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Restoring the operating system

This chapter describes how to restore the Windows or Linux operating system. It includes these topics:

Topics

Restore methods

on page

Ordering backup software

on page

Restoring Windows Vista

on page

Restoring Windows XP Professional

on page

Restoring Novell SLED

on page

Restore methods

The Windows Business Vista operating system can be reinstalled using the HP RestorePlus! process.

The Windows XP Professional operating system can be reinstalled using the RestorePlus! process or

the HP Backup and Recovery Manager.

●

RestorePlus!

The RestorePlus! process reinstalls the Windows operating system and device drivers (for devices

included with the system) to a near-factory state. The process does not back up or recover data

on the hard drive. Some application software might not be restored using this process and must

be installed from the appropriate application CD.

●

HP Backup and Recovery Manager (HPBR) Recovery Point

The HP Backup and Recovery Manager application can be used to capture and restore the contents

of the system partition. It captures a snapshot of the system partition and stores it in a Recovery

Point. Everything on the system partition at the time the recovery point was made is saved.

NOTE:

HP Backup and Restore is only supported on the HP xw6600 and xw8600 Workstations.

The Recovery Point is saved to the hard drive and can be burned to media for safekeeping.

CAUTION:

These methods restore the operating system, but not data. Data must be backed up

regularly to avoid loss.

Chapter 4

Restoring the operating system

ENWW