HP Xw4300 HP xw Workstation series Setup and Troubleshooting Guide - Page 48

Diagnostic lights and audible (beep) codes, Table 5-2 - memory upgrade

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Table 5-2 Hardware installation problems Problem Probable Cause Recommended Solution Device is not seated or connected properly. Ensure that the device is properly and securely connected and that pins in the connector are not bent down. Cables of new external device are loose or power cables are unplugged. A new device is not recognized as part of the system. Power switch of new Turn off the workstation, turn on the external device, then turn on the external device is not turned workstation to integrate the device with the workstation system. on. When the system advised you of changes to the configuration, you did not accept them. Reboot the workstation, and follow the instructions for accepting the changes. A plug and play board might not automatically configure when added if the default configuration conflicts with other devices. Use Computer Setup (F10) to reconfigure or disable devices to resolve the resource conflict. Workstation will not start. Wrong memory modules 1. were used in the upgrade or memory modules were installed in the wrong location. 2. 3. Review the documentation that came with the system to determine if you are using the correct memory modules and to verify the proper installation. If you still cannot resolve the issue, contact Customer Support. Observe the beeps and LED lights on the front of the workstation. See Diagnostic lights and audible (beep) codes on page 42 to determine possible causes. Workstation will not shut down. Proper steps were not followed. 1. Shut down the operating system software. 2. Manually turn off power to the workstation by pressing and holding the power button for four seconds. CAUTION: Manually turning off the power bypasses the standby state and can result in loss of data. 3. To reconfigure the power button to work in On/Off mode, run Computer Setup (F10). For more information about using Computer Setup, refer to the Service and Technical Reference Guide, which is available through a link on the Documentation and Diagnostics CD (http://www.hp.com/support/ workstation_manuals). Diagnostic lights and audible (beep) codes This section describes the front panel light (LED) error and operation codes as well as the audible codes that might occur before or during the POST. 42 Chapter 5 Troubleshooting ENWW

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Table 5-2
Hardware installation problems
Problem
Probable Cause
Recommended Solution
A new device is not
recognized as part of
the system.
Device is not seated or
connected properly.
Ensure that the device is properly and securely connected and that pins
in the connector are not bent down.
Cables of new external
device are loose or power
cables are unplugged.
Power switch of new
external device is not turned
on.
Turn off the workstation, turn on the external device, then turn on the
workstation to integrate the device with the workstation system.
When the system advised
you of changes to the
configuration, you did not
accept them.
Reboot the workstation, and follow the instructions for accepting the
changes.
A plug and play board might
not automatically configure
when added if the default
configuration conflicts with
other devices.
Use Computer Setup (F10) to reconfigure or disable devices to resolve
the resource conflict.
Workstation will not start.
Wrong memory modules
were used in the upgrade or
memory modules were
installed in the wrong
location.
1.
Review the documentation that came with the system to determine
if you are using the correct memory modules and to verify the proper
installation.
2.
If you still cannot resolve the issue, contact Customer Support.
3.
Observe the beeps and LED lights on the front of the workstation.
See
Diagnostic lights and audible (beep) codes
on page
42
to
determine possible causes.
Workstation will not shut
down.
Proper steps were not
followed.
1.
Shut down the operating system software.
2.
Manually turn off power to the workstation by pressing and holding
the power button for four seconds.
CAUTION:
Manually turning off the power bypasses the standby
state and can result in loss of data.
3.
To reconfigure the power button to work in On/Off mode, run
Computer Setup (F10).
For more information about using Computer Setup, refer to the
Service
and Technical Reference Guide
, which is available through a link on
the
Documentation and Diagnostics
CD (
support/
workstation_manuals
).
Diagnostic lights and audible (beep) codes
This section describes the front panel light (LED) error and operation codes as well as the audible codes
that might occur before or during the POST.
42
Chapter 5
Troubleshooting
ENWW