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HP iPAQ h4100 hp iPAQ Pocket PC h4000 Series - User's Guide (343434-001) - Page 122

Troubleshooting, Common Problems

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10 Troubleshooting Use the following suggestions to troubleshoot problems with the iPAQ Pocket PC. Common Problems Problem Solution I cannot see anything on the screen. ■ Be sure the iPAQ Pocket PC is powered on. ■ Be sure the iPAQ Pocket PC is connected to the AC Adapter and the Desktop Cradle. ■ Reset the device by using the stylus to lightly press the Reset button. ■ Remove and replace the battery. I cannot keep my battery charged. ■ Always keep the iPAQ Pocket PC connected to the AC Adapter when you are not using it. ■ In the backlight settings, adjust the bar to a lower level to conserve more battery power. ■ Turn off Bluetooth and Wireless LAN when not in use. The backlight keeps turning off. ■ In Backlight Settings, increase the amount of time the backlight stays on if not in use. ■ Select the option to turn on the backlight when you touch the screen or push a button. (Continued) User's Guide 10-1

Section	Page
Getting to Know Your iPAQ Pocket PC	9
Using the Stylus	12
Setting the Date and Time	13
Setting the Time for Home and Locations You Are Visiting	13
Setting the Date	14
Entering Owner Information	15
Resetting the Unit	15
Performing a Normal Reset	15
Performing a Full Reset	16
Aligning the Screen	17
Routine Care	18
Using ActiveSync	19
Connecting to a Computer	20
Installing ActiveSync	20
Synchronizing with Your Computer	21
Using the Serial Infrared (IR) Connection	21
Changing Synchronization Settings	22
Copying Files	23
Installing Programs	24
Backing up and Restoring	24
Synchronizing Links	24
Sending and Receiving E-mail	25
Requesting Meetings	25
Managing the Battery	26
Installing the Battery	26
Installing the Battery in the h4100 Model	27
Installing the Battery in the h4300 Model	30
Removing the Battery	33
Removing the Battery from the h4100 Model	33
Removing the Battery from the h4300 Model	34
Charging the Battery	34
Charging with the AC Adapter	35
Charging with the Desktop Cradle and AC Adapter	36
Charging a Spare Battery	37
Changing the Backlight Settings	38
Changing the Wireless LAN Power Saving Modes	38
Disabling the Application Buttons	39
Manually Monitoring the Battery	40
Learning the Basics	41
Using the Today Screen	41
Navigation Bar and Command Bar	42
Status Icons	43
Pop-Up Menus	43
Creating information	44
Customizing the Today Screen	45
Using Applications	47
Opening Applications	47
Minimizing Applications	47
Closing Applications	47
Closing with iTask	47
Closing Manually	48
Installing Applications	48
Using iPAQ Image Zone	49
Viewing Pictures	49
Viewing a Picture Full-Screen	49
Recording Sound With a Picture	50
Viewing a Slideshow	50
Printing Pictures	51
Backing Up Information	51
Backup/Restore using iPAQ Backup	52
Backup/Restore Using ActiveSync	52
Using iPAQ File Store Folder	53
Learning Input Methods	54
Using Input Software	54
Changing Word Suggestion Options	54
Using the On-Screen Keyboard	57
Writing with the Stylus and the Letter Recognizer	58
Writing with the Stylus and Microsoft Transcriber	59
Writing with the Stylus and Block Recognizer	59
Drawing and Writing on the Screen	60
Converting Writing to Text	61
Using the Integrated Keyboard (HPiPAQ Pocket PC h4300 Series only)	61
Configuring the Keyboard	62
Special Key Features	63
“Sticky” Keys	63
Special Keys	63
Symbol Key	64
Function Keys	67
Menu Key Functions	68
Keyboard Layout	68
Expansion Cards	71
Installing a Secure Digital (SD) Expansion Card	72
Removing a Secure Digital (SD) Expansion Card	73
Viewing the Content of Memory Cards	73
Connecting to the Internet	74
Connecting to a Private Network	75
Entering an Internet Address	75
Using a Favorites List	76
Using Bluetooth	77
Getting Acquainted with Bluetooth	78
Understanding Terms	79
Supported Services	80
Working with Bluetooth Settings	80
Opening Bluetooth Settings	81
Turning On Bluetooth	81
Setting Accessibility Properties	82
Entering a Device Name	82
Allowing Connections	82
Enabling Bluetooth Services	84
Automatically Enabling Services	84
Requiring Authorization to Access Services	85
Secure Connections using a Passkey or Bond	85
Setting a Shared Folder	86
Understanding Profiles	87
Creating a Profile	87
Activating a Profile	88
Saving Bluetooth Configuration Settings in a Profile	88
Renaming a Profile	89
Deleting a Profile	89
Working with Bluetooth Manager	89
Opening Bluetooth Manager	90
Locating and Selecting a Device	90
Pairing Devices	90
Unpairing Devices	91
Connecting to Other Devices	92
Identifying the Communications Port	92
Establishing an ActiveSync Connection	92
Using the HP Bluetooth Multiport Module for Evo Notebooks and Desktops	93
Setting Up an ActiveSync Partnership on Your iPAQ Pocket PC	95
Establishing a Serial Connection	96
Dial-Up Networking	97
Using Dial-Up Networking	97
Joining a Personal Area Network	98
Establishing a Cell Phone Partnership	98
Working with Files	99
Creating a File Transfer Connection	99
Sending Files	99
Creating a Folder on a Remote Device	99
Receiving a File from a Remote Device	100
Deleting a File from a Remote Device	100
Using Business Card Exchange	100
Setting Up Your Business Card Information	101
Sending Business Cards	102
Requesting Business Cards	102
Exchanging Business Cards	103
Opening a Connection	103
Viewing Connection Status	103
Closing a Connection	104
Viewing Connection Information	104
Working with Connections	104
Creating a Shortcut	104
Deleting a Shortcut	105
Viewing Shortcuts	105
Using the Wireless LAN	106
Getting Acquainted	106
Learning the Terms	107
Getting Started with the Wireless LAN	108
Powering the WLAN On or Off	108
Automatically Connecting to a Network	109
Manually Entering New Network Settings	110
Searching for Networks to Access	111
Managing Wireless Network Settings	112
Viewing or Editing a Wireless Network	112
Deleting a Wireless Network	112
Monitoring Signal Strength and Status	113
Working with Network Settings	114
Looking Up an IP Address	114
Changing TCP/IP Settings	115
Changing DNS and WINS Settings	116
Setting Up VPN Server Connections	117
Changing VPN Server Connections	117
Starting VPN Server Connections	119
Setting Up Proxy Server Settings	119
WLAN Security Protocol Utilities	120
802.1X Certificate Enroller	120
LEAP Registration Utility	121
Troubleshooting	122
Common Problems	122
ActiveSync	126
Expansion Cards	128
Bluetooth	129
Wireless LAN	131
Regulatory Notices	133
Federal Communications Commission Notice	133
Modifications	134
Cables	134
Declaration of Conformity for products marked with the FCC logo—United States only	134
Canadian Notice	135
Avis Canadien	135
Japanese Notice	135
Korean Notice	135
European Union Notice	136
Battery Warning	137
Equipment Warning	138
Airline Travel Notice	138
Wireless Notices	138
U.S. Regulatory Wireless Notice	139
Canadian Regulatory Wireless Notice	139
Japanese Regulatory Wireless Notice	140
Brazilian Regulatory Wireless Notice	140
Specifications	141
System Specifications	141
Physical Specifications	142