Kenmore HE2t User Guide - Page 89

Troubleshooting Guide - washer problems

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TROUBLESHOOTING GUIDE PROBLEM WON'T POWER UP (touchpads do not respond when pressed) POSSIBLE CAUSE/TEST NOTE: Possible Cause/Tests must be performed in the sequence shown for each problem. 1. Check that the unit is plugged into a working outlet and for blown fuses. 2. Check for power going to Central Control Unit (CCU) by listening for a click in the CCU when unit is plugged in. If no click, replace CCU. 3. Unplug washer or disconnect power. 4. Check continuity of line cord and line filter. 5. Check harness connections to CCU. 6. Plug in washer or reconnect power. 7. Check the touchpad/LED assembly by selecting different cycles and changing the modifiers and options available to confirm the touchpad/LED is responding. WON'T START CYCLE 1. Open and close the door. The door has to be opened between consecutive wash cycles. 2. Check the door switch/lock unit using the diagnostics. See Diagnostic Test. 3. If door is locked, drain the unit. 4. Unplug washer or disconnect power. 5. Check the wire harness connections. 6. Plug in washer or reconnect power. 7. Check the touchpad/LED assembly by selecting different cycles and changing the modifiers and options available to confirm the touchpad/LED is responding. WON'T SHUT OFF 1. Check for a Fault/Error Code on the display. 2. Press PAUSE/CANCEL on the touchpad twice. 3. Check the touchpad/LED assembly by selecting different cycles and changing the modifiers and options available to confirm the touchpad/LED is responding. 4. Unplug washer or disconnect power. 5. Check that the drain hose and drain pump filter are clear of foreign objects and not plugged. 6. Plug in washer or reconnect power. 7. Check drain pump. 8. Verify CCU operation by running a Diagnostic Test or any cycle. CONTROL WON'T 1. Press PAUSE/CANCEL on the touchpad twice. ACCEPT 2. Drain the unit, then check that the drain hose and drain SELECTIONS pump filter are clear of foreign objects. 3. Check the touchpad/LED assembly by selecting different cycles and changing the modifiers and options available to confirm the touchpad/LED is responding. 4. Unplug washer or disconnect power. 5. Check harness connections. 6. Plug in washer or reconnect power. 7. Verify CCU operation by running a Diagnostic Test or any cycle. PROBLEM WON'T DISPENSE WON'T FILL OVER FILLS DRUM WON'T ROTATE MOTOR OVERHEATS POSSIBLE CAUSE/TEST NOTE: Possible Cause/Tests must be performed in the sequence shown for each problem. 1. Verify the unit is level. 2. Verify dispenser drawer is not clogged with detergent. 3. Check water connections to the unit and within the unit. Check for plugged screen in water source. 4. Check dispenser motor. 5. Unplug washer or disconnect power. 6. Check harness connections. 7. Plug in washer or reconnect power. 8. Verify CCU operation by running a Diagnostic Test or any cycle. 1. Check installation. Verify hot and cold water faucets are open. 2. Check inlet valves. 3. Unplug washer or disconnect power. 4. Check water connections to the unit and within the unit. Make sure water supply hoses are unobstructed. Check for plugged screen. 5. Plug in washer or reconnect power. 6. Check operating pressure switch. 7. Check drain pump motor. 8. Verify CCU operation by running a Diagnostic Test or any cycle. 9. Check under Won't Dispense problem above. 1. Verify the unit is level. 2. Check pump drain system - this could indicate a failure to drain. 3. Unplug washer or disconnect power. 4. Check operating pressure switch. 5. Check pressure switch hose. 6. Plug in washer or reconnect power. 7. Verify flowmeter operation by blowing air though the part and measuring the resistance. 8. Verify CCU operation by running a Diagnostic Test or any cycle. 1. Check drive belt. 2. Check drive motor. 3. Unplug washer or disconnect power. 4. Check wire harness connections. 5. Plug in washer or reconnect power. 6. Check the MCU by looking for operations of the drive motor. 1. Check drive motor. 2. Unplug washer or disconnect power. 3. Check wire harness connections. 4. Check drive belt. 5. Plug in washer or reconnect power. 6. Check the MCU by looking for operations of the drive motor. 6-11

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6-11
TROUBLESHOOTING GUIDE
PROBLEM
POSSIBLE CAUSE/TEST
NOTE:
Possible Cause/Tests must be performed in the
sequence shown for each problem.
WON’T POWER
UP
(touchpads do not
respond when
pressed)
1.
Check that the unit is plugged into a working outlet and
for blown fuses.
2.
Check for power going to Central Control Unit (CCU) by
listening for a click in the CCU when unit is plugged in.
If no click, replace CCU.
3.
Unplug washer or disconnect power.
4.
Check continuity of line cord and line filter.
5.
Check harness connections to CCU.
6.
Plug in washer or reconnect power.
7.
Check the touchpad/LED assembly by selecting
different cycles and changing the modifiers and options
available to confirm the touchpad/LED is responding.
WON’T START
CYCLE
1.
Open and close the door. The door has to be opened
between consecutive wash cycles.
2.
Check the door switch/lock unit using the diagnostics.
See Diagnostic Test.
3.
If door is locked, drain the unit.
4.
Unplug washer or disconnect power.
5.
Check the wire harness connections.
6.
Plug in washer or reconnect power.
7.
Check the touchpad/LED assembly by selecting
different cycles and changing the modifiers and options
available to confirm the touchpad/LED is responding.
WON’T SHUT OFF
1.
Check for a Fault/Error Code on the display.
2.
Press PAUSE/CANCEL on the touchpad twice.
3.
Check the touchpad/LED assembly by selecting
different cycles and changing the modifiers and options
available to confirm the touchpad/LED is responding.
4.
Unplug washer or disconnect power.
5.
Check that the drain hose and drain pump filter are clear
of foreign objects and not plugged.
6.
Plug in washer or reconnect power.
7.
Check drain pump.
8.
Verify CCU operation by running a Diagnostic Test or
any cycle.
CONTROL WON’T
ACCEPT
SELECTIONS
1.
Press PAUSE/CANCEL on the touchpad twice.
2.
Drain the unit, then check that the drain hose and drain
pump filter are clear of foreign objects.
3.
Check the touchpad/LED assembly by selecting
different cycles and changing the modifiers and options
available to confirm the touchpad/LED is responding.
4.
Unplug washer or disconnect power.
5.
Check harness connections.
6.
Plug in washer or reconnect power.
7.
Verify CCU operation by running a Diagnostic Test or
any cycle.
PROBLEM
POSSIBLE CAUSE/TEST
NOTE:
Possible Cause/Tests must be performed in the
sequence shown for each problem.
WON’T
DISPENSE
1.
Verify the unit is level.
2.
Verify dispenser drawer is not clogged with detergent.
3.
Check water connections to the unit and within the unit.
Check for plugged screen in water source.
4.
Check dispenser motor.
5.
Unplug washer or disconnect power.
6.
Check harness connections.
7.
Plug in washer or reconnect power.
8.
Verify CCU operation by running a Diagnostic Test or
any cycle.
WON’T FILL
1.
Check installation. Verify hot and cold water faucets
are open.
2.
Check inlet valves.
3.
Unplug washer or disconnect power.
4.
Check water connections to the unit and within the unit.
Make sure water supply hoses are unobstructed. Check
for plugged screen.
5.
Plug in washer or reconnect power.
6.
Check operating pressure switch.
7.
Check drain pump motor.
8.
Verify CCU operation by running a Diagnostic Test or
any cycle.
9.
Check under Won’t Dispense problem above.
OVER FILLS
1.
Verify the unit is level.
2.
Check pump drain system – this could indicate a failure
to drain.
3.
Unplug washer or disconnect power.
4.
Check operating pressure switch.
5.
Check pressure switch hose.
6.
Plug in washer or reconnect power.
7.
Verify flowmeter operation by blowing air though the
part and measuring the resistance.
8.
Verify CCU operation by running a Diagnostic Test or
any cycle.
DRUM WON’T
ROTATE
1.
Check drive belt.
2.
Check drive motor.
3.
Unplug washer or disconnect power.
4.
Check wire harness connections.
5.
Plug in washer or reconnect power.
6.
Check the MCU by looking for operations of the
drive motor.
MOTOR
OVERHEATS
1.
Check drive motor.
2.
Unplug washer or disconnect power.
3.
Check wire harness connections.
4.
Check drive belt.
5.
Plug in washer or reconnect power.
6.
Check the MCU by looking for operations of the
drive motor.