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Kodak 8437477 User Guide - Page 102

Printer not responding, Transfer pictures failure, If the paper tears while removing

UPC - 041778437476

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Troubleshooting CAUTION: Kodak Inkjet paper is recommended for your Kodak All-in-One printer. Corrective Action 1. Remove the paper from the tray you used when the jam occurred. 2. Turn off the printer. 3. Open the rear access area and pull the paper out from the rollers without tearing it. CAUTION: If the paper tears while removing it, make sure you remove all the torn pieces. More jams are likely to occur when torn pieces are left in the printer. 4. Reload the paper tray, but do not overfill it. 5. Turn the printer on. 6. Press OK. Printer not responding Probable Cause The firmware or software is not in a ready state. Corrective Action • Turn the printer off and turn it back on. • If the problem persists, unplug the power cord from the power supply and plug it back in. • If the problem continues to persist, restart your computer. Transfer pictures failure Problem Nothing happens when you try to transfer photos to the computer. Corrective Action • Remove the memory card or USB device and reinsert it. • Check the power connection to the computer. • If you are trying to transfer photos from a memory card and a PictBridge camera is connected, disconnect the camera. • Close any unnecessary software applications, and minimize any remaining application windows. Follow any messages on the screen that may have been hidden by other windows. • Disconnect, then reconnect the USB cable from the printer to the computer. • Make sure you are using a high-quality USB cable which is communicating with the computer. (See No communication with computer, page 92.) 94 www.kodak.com/go/aiosupport

Section	Page
Getting Help	9
Help menu	9
Getting answers to frequently-asked questions	10
Contacting Kodak Customer Service & Support	10
Support at Kodak.com	10
Printer Overview	11
All-in-One Printer features	11
Major components of the ESP 9 All-in-One printer	11
Support for connecting digital memory devices to the printer	13
Memory card slots	13
Memory cards supported	13
USB host port	14
Control panel layout	14
LCD screen	16
Using the control panel	17
Adjusting the control panel position	17
About the “touch-sense” buttons on the control panel	17
Using the 4-way navigation buttons	18
Using the OK button	19
Using the Menu button	19
Using the Zoom buttons	20
Using the Start button	20
Using the Cancel button	20
Using the number keypad buttons	20
Using the on-screen keyboard	21
Using the All-in-One printer menus	22
Menu layout	22
Menu structure	23
Status lights	24
All-in-One printer Home Center software	27
Home Center for Windows	27
Home Center for Macintosh	28
Setting Up Your Printer	29
Selecting a printer location	29
Configuring printer settings	29
Configuring basic settings	29
Printer Settings options	30
Setting your Kodak printer as the default	32
For Windows XP	32
For Windows Vista	32
For Macintosh	32
Configuring network settings	32
Networking resources	32
Configuring an Ethernet network connection	32
Ethernet setup	33
Configuring a wireless network connection	33
What you need to know before you connect	34
Configuring basic wireless (Wi-Fi) settings	34
Network Settings options	34
Wi-Fi Setup Wizard	35
Connecting to a listed network	35
Connecting to an unlisted network	37
Scanning for wireless networks	37
Setting up an IP address	38
Verifying network configuration	39
Printing network configuration	39
Installing your printer on additional computers on the same network	39
For Windows	39
For Macintosh	39
Switching the printer connection type	40
For Windows	40
USB to Wi-Fi	40
USB to Ethernet	40
Wi-Fi to Ethernet	41
Ethernet to Wi-Fi	41
For Macintosh	41
USB to Wi-Fi	41
USB to Ethernet	41
Wi-Fi to Ethernet	42
Ethernet to Wi-Fi	42
Setting up the fax	42
Telephone service delivery systems and All–in–One fax features	42
Multipurpose (broadband) digital telephone systems	43
Standard telephone systems	43
Digital subscriber line (DSL) telephone systems	43
Using cordless telephones with the ESP 9 All–in–One fax	44
Using voice–messaging services with the ESP 9 All–in–One fax	44
Using an answering machine with the ESP 9 All–in–One fax	45
Connecting the phone and fax	45
Connecting the printer to a digital telephone service line	45
Connecting the printer to a standard telephone line	46
Connecting the printer to a digital subscriber (DSL) telephone line	47
Specifying rings to answer	48
Setting fax auto–answer	48
Manually receiving fax	49
Specifying a distinctive ring for fax auto–answer	49
Configuring fax settings	50
Fax Settings options	50
Handling Paper	52
Handling paper	52
Loading the paper trays	52
Things to keep in mind	52
Loading plain paper	53
Loading photo paper	54
Loading envelopes	55
Loading legal size paper	55
Loading originals	56
Loading an original for copying or scanning	56
Loading an original for faxing	57
Viewing and Printing Photos	58
Viewing photos	58
Configuring photo print settings	59
Print Photos options	60
Printing photos	61
Printing photos from a PictBridge camera	61
Printing photos from non–PictBridge digital cameras, memory cards, and USB flash drives	61
Printing tagged images	63
Printing from a Bluetooth–enabled device	63
Range	64
Printing multiple photos	64
Printing panoramic photos	64
Zooming and cropping photos	64
Transferring images to a computer	66
Transferring images to a Windows computer	66
Transferring images to a Macintosh computer	66
Copying	67
Simple copying	67
Adjusting copy settings	67
Copy Document options	68
Copy Photo options	69
Scanning	70
Before you start	70
Simple scanning	71
Simple document scans	71
Simple image scans	71
Scanning multiple originals simultaneously	71
Adjusting scan settings	72
Scan options	73
Faxing	74
Introduction	74
Fax settings	74
Sending faxes	74
Dialing a fax number on the control panel	75
Selecting a fax recipient from the fax phonebook	75
Using quick dial to select a fax phonebook entry	76
Specifying a quick dial recipient from the keypad	76
Specifying a quick dial recipient from the send fax menu	77
Canceling faxes	78
Receiving faxes	78
Receiving faxes automatically	78
Manually receiving faxes	78
Fax Phonebook entries	79
Adding a new Fax Phonebook entry	79
Editing an existing Fax Phonebook entry	80
Deleting an existing Fax Phonebook entry	80
Preparing a fax for transmission	80
Printing a fax cover page	81
Changing send fax settings	81
Send Fax options	82
Fax reports	83
Printing a fax report	83
Maintaining Your Printer	84
General care	84
Cleaning the scanner glass	84
Cleaning the scanner lid	85
Monitoring and adjusting the printer's performance	86
Maintenance options	86
Replacing ink cartridges	87
Replacing the printhead	90
Upgrading the printer software - for Windows	95
Upgrading the printer software - for Macintosh	96
Troubleshooting	97
Troubleshooting “quick start”	97
General troubleshooting	97
Printer fails to power on	97
Device not recognized	98
Ink cartridge not recognized	99
Multiple paper feed	99
Multiple pictures not scanned properly	99
No communication with computer	100
No paper feed	101
One or more of the colors on the calibration sheet is missing	101
Paper jam	101
Printer not responding	102
Transfer pictures failure	102
User guide on the CD is obsolete	103
Wrong paper size	103
Macintosh OS X troubleshooting	103
Non-Intel Mac only: black screen or screen freeze occurs when applying printer settings via the Home Center software	103
Windows Vista troubleshooting	103
WIA (Windows Image Acquisition) error: service has stopped working	103
Home Center software on Windows works incorrectly following software upgrade	104
Print troubleshooting	104
Envelope printing incorrect	104
Multiple-page document not printing in reverse order (Windows only)	105
To set a Windows PC to print in reverse order	105
Multiple-page document not printing in first-page first order (Macintosh only)	105
To set a Macintosh to print the first page of a document first	105
PictBridge camera not detected	105
Picture cropped	106
Picture print smudged	106
Picture will not print	106
Poor print quality	106
Print skewed or slanted	107
Print spotted	107
Print too dark	108
Print too light	108
Printing slow	108
Printing stops	108
White edges on borderless prints	109
Copy troubleshooting	109
Copy cut off	109
Scan troubleshooting	110
Scan fails	110
Scanned image blank	110
Network troubleshooting	111
Wired network troubleshooting	111
Computer unable to detect the All-in-One printer	111
To check your LAN card (Windows)	111
To check your LAN card (Macintosh)	111
To see if you have an active network connection	111
To establish an active network connection	112
No TCP/IP	112
Printer not found	112
To make sure your network connection is active	112
To print the network configuration page	114
No IP address with cable modem (without a router)	114
Wireless troubleshooting	115
No SSID	115
Weak signal	116
Cannot connect to network	117
Unsupported authentication or encryption type	118
Invalid WEP Key	118
Invalid WPA Passphrase	119
Another device connected to the access point	119
Product and Safety Specifications	120
Print Performance	120
Photo Printing Features	120
Copy Document Features	121
Copy Photo Features	121
Scanning Features	121
Paper Tray Features	122
Ink Tanks	122
Connectivity	122
Software Support	123
Physical Specifications	123
Warranty	123
System Requirements	124
Windows PC	124
Macintosh	124
Papers Supported	125
Paper Types	125
Paper Sizes for PC and Macintosh computers	125
Safety Specifications	126
Parts	126
Power	126
Location	127
Environment	127
Regulatory Compliance	128
FCC Compliance and Advisory	128
FCC and Industry Canada	129
IC Radiation Exposure Statement	129
Canadian DOC Statement	129
European Compliance Statement	129
German Compliance Statement	129
Waste Electrical and Electronic Equipment Labeling	130
Declaration of Conformity	131
Glossary	132