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Troubleshooting

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Chapter 7 Troubleshooting This chapter explains about the countermeasures against paper jams and other troubles, items to check before contacting your scanner service provider, and how to read the product labels on the scanner. For details about other errors/troubles not mentioned in this chapter, refer to the Scanner Driver Help. 7.1 Paper Jam ...103 7.2 Error Indications on Operator Panel ...105 7.3 Troubleshooting ...114 7.4 Before You Contact the Scanner Service Provider 128 7.5 Checking the Product Labels...130 TOP Contents Index Introduction Scanner Overview How to Load Documents How to Use the Operator Panel Various Ways to Scan Daily Care Replacing Consumables Troubleshooting Operational Settings Appendix Glossary

Section	Page
How to Use This Manual	2
Introduction	3
Conventions	5
Contents	7
Chapter 1 Scanner Overview	11
1.1 Main Features	12
1.2 Parts and Functions	13
Front	13
Back	14
Removable Parts	15
1.3 Turning the Power ON/OFF	16
Turning the Power ON	16
Turning the Power OFF	17
1.4 Opening/Closing the Hopper	18
How to Open the Hopper	18
How to Close the Hopper	18
1.5 Opening/Closing the ADF	19
How to Open the ADF	19
How to Close the ADF	20
1.6 Opening/Closing the Top Cover	21
How to Open the Top Cover	21
How to Close the Top Cover	21
1.7 Setting the Loading Capacity of the Hopper	22
1.8 Stacker Setting	23
How to Guide Documents	23
How to Fix the Stacker Height	24
1.9 Adjusting the Paper Separation Force	25
1.10 Resuming from Power Saving Mode	26
1.11 Basic Flow of Scanning Operation	27
1.12 Centralized Management of Scanners	29
Chapter 2 How to Load Documents	30
2.1 Loading Documents	31
Preparation	31
How to Load Documents	32
2.2 Documents for Scanning	37
Paper Size	37
Paper Quality	37
Loading Capacity	39
Areas Not to be Perforated	40
Loading Documents with Tabs or Non- rectangular Documents	40
Conditions for Multifeed Detection	41
Restricting the Background Color Area	42
Job Separation Sheet	42
Scanning a Mixed Batch of Documents	43
Chapter 3 How to Use the Operator Panel	45
3.1 Operator Panel	46
Names and Functions of the Operator Panel	46
Indications on LCD	47
About the Indicators	49
3.2 Main Menu	50
How to Use Main Menu	50
Items Configurable in the Main Menu	59
3.3 Function Selection	66
How to Use Function Selection	66
Item Configurable in Function Selection	67
Chapter 4 Various Ways to Scan	68
4.1 Summary	69
4.2 Scanning Documents of Different Types and Sizes	70
Scanning Documents of Different Widths	70
Scanning a Document Longer Than A3 Size	71
4.3 Advanced Scanning	72
Feeding Documents Manually	72
4.4 Customizing the Hardware Settings	76
Using a Button on the Scanner to Start Scanning	76
Bypassing Multifeed Detection for a Fixed Format	78
Chapter 5 Daily Care	81
5.1 Cleaning Materials and Locations that Require Cleaning	82
Cleaning Materials	82
Locations to Clean and Cleaning Frequency	82
5.2 Cleaning the ADF (with Cleaning Sheet)	84
5.3 Cleaning the ADF (with cloth)	86
Chapter 6 Replacing Consumables	93
6.1 Consumables and Replacement Cycles	94
6.2 Replacing the Pick Roller	95
6.3 Replacing the Separator Roller	97
6.4 Replacing the Brake Roller	100
Chapter 7 Troubleshooting	102
7.1 Paper Jam	103
7.2 Error Indications on Operator Panel	105
Temporary Errors	106
Device Errors	109
7.3 Troubleshooting	114
Scanner cannot be powered ON.	115
Display on LCD switches OFF.	116
Scanning does not start.	117
Quality of the scanned photo/picture is poor when scanning in black & white.	118
Quality of scanned text or lines is unsatisfactory.	119
Images are distorted or not clear.	120
Vertical streaks appear on the scanned image.	121
Multifeed error occurs frequently.	122
Situation in which the document is not fed into the ADF occur frequently.	124
Paper jams/pick errors occur frequently.	125
Scanned images turn out elongated.	126
A shadow appears on the leading edge of the scanned image.	127
7.4 Before You Contact the Scanner Service Provider	128
General	128
Error Status	128
7.5 Checking the Product Labels	130
Location	130
Chapter 8 Operational Settings	131
8.1 Starting Up the Software Operation Panel	132
8.2 Configurable Items	133
Device Setting	133
Device Setting 2	136
8.3 Settings Related to Sheet Counters	145
Checking and Resetting the Counters	145
Specifying the Cycle to Clean the Scanner [Cleaning Cycle]	147
Specifying the Cycle to Replace Consumables [Life Counter Alarm Setting]	148
8.4 Settings Related to Scanning	149
Adjusting the Starting Position for Scanning [Offset/Vertical Magnification Adjustment]	149
Eliminating Shadows or Streaks on the Scanned Image Edge [Page Edge Filler (ADF)]	151
Eliminating Shadows or Streaks on the Scanned Image Edge [Page Edge Filler (Automatic Page Size Detection)]	152
Specifying a Color to Drop Out [Dropout color]	153
Specifying Custom Color(s) to Drop Out [Multi dropout colors]	154
Shortening the Scanning Intervals [Pre-Pick]	156
Specifying the Number of Feeding Retries [Number of paper feeding retries]	157
Specifying the Interval to Feed the Documents [Set the interval for feeding sheets]	157
Setting the Speed to Feed the Documents [Pick Speed]	158
Paper Feeding Operation Setting [Soft Pick Setting]	159
Cropping the Image Boundary [AutoCrop Boundary]	160
Setting Automatic Detection for Color/ Monochrome [Auto color Detection]	161
Sounding an Alarm When an Error Occurs [Alarm setting]	162
Detecting Paper Jam outside of Scannable Area [Jam Detection outside of scannable area when transporting paper]	163
Setting for a Function to Save the Documents from Being Damaged [Paper Protection]	164
Specifying the Sensitivity Level for Paper Protection [Paper Protection Sensitivity]	165
Scan Settings for Documents with Tabs/Non- rectangular Documents [Scan Setting for Document with Tab (Automatic Page Size Detection)]	166
Scanning Documents with Dark Background Color [Scan Setting for Document in Dark Ground Color]	167
Adjusting the Result of the Output Image [Overcrop/Undercrop]	168
Adjusting the Output Result for Overscan [Overscan Control]	169
8.5 Settings Related to Multifeed Detection	170
Specifying a multifeed detection method [Multifeed]	170
Settings for Multifeed Detection in Manual Feeding [Multifeed detection when scanning in manual feeding mode]	172
Specifying the Area to Detect Multifeed [Document check area specification for Multifeed Detection]	173
Specifying an Area Not to Detect Multifeed [Intelligent Multifeed Function]	176
8.6 Settings Related to the Waiting Time	177
Setting the Waiting Time for Manual Feeding [Timeout for manual feeding]	177
Setting the Waiting Time to Enter Power Saving Mode [Power saving]	178
8.7 Settings Related to Power ON/OFF Control	179
Setting the Paper Separation Force upon Turning the Power Off [Retain current paper thickness]	179
8.8 Settings Related to Maintenance/Options	180
Setting the Maintenance/Inspection Cycles for the Scanner [Maintenance and Inspection Cycle]	180
Imprinter Settings [Imprinter selection]	181
Appendix	182
A.1 Basic Specification	183
A.2 Installation Specification	185
A.3 Outer Dimensions	187
A.4 Scanner Options	188
A.5 Uninstalling the Software	189
Glossary	190
Index	204
A	204
B	204
C	204
D	204
E	204
F	204
H	204
I	204
L	204
M	204
O	204
P	205
R	205
S	205
T	205
U	205
V	205