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16.1 Cannot print 16 16 Troubleshooting 16.1 Cannot print This section describes how to solve issues and problems that you may encounter while using the printer. If you cannot print even when you have completed the printing procedure, check the following items in order from beginning to end. Problem A message saying "Printer is not connected" or "Print Error" appears on the computer screen. A postscript error appears on the computer screen. Print processing on the computer finished, but printing does not start. Possible Cause The printer driver specified when printing may not be supported by the printer controller. The network or USB cable may be disconnected. An error may have occurred on this machine. Memory may be insufficient. Memory of the computer may be insufficient. There may be an error in the application software settings. The file printing settings may be incorrect. The printer driver specified when printing may not be supported by the printer controller. The network or USB cable may be disconnected. An error may have occurred on this machine. Unprocessed jobs may remain on this machine and be waiting to be processed. When executing the print job, [Store Job] may have been specified. When executing the print job, [Secure Print] may have been specified. When the account track is enabled, you may have entered an unregistered account track name or password. Remedy Check the specified printer name. Check that the cable is correctly connected. Check the control panel of this machine. Perform a test printing to check whether printing is possible. Perform a test printing to check whether printing is possible. Refer to the user's manual of the application software to check the settings. Change the settings and try to print again. Check the specified printer name. Check that the cable is correctly connected. Check the control panel of this machine. Check the processing order for the job using [Job] on the control panel of this machine. Check from the control panel of the machine whether the intended print job is held in a hard disk. Check from the control panel of the machine whether the intended print job is held in a hard disk. Enter the correct account track name and password. bizhub 42/36 16-2

Section	Page
Table of contents	2
1 Introduction	8
1.1 Welcome	8
1.1.1 User's guides	8
1.1.2 User's Guide	8
1.2 Conventions used in this manual	9
1.2.1 Symbols used in this manual	9
To use this machine safely	9
Procedural instruction	9
Key symbols	10
1.2.2 Original and paper indications	10
Original and paper sizes	10
Original and paper indications	10
2 Overview	12
2.1 Printer controller	12
2.1.1 Roles of the printer controller	12
2.1.2 Flow of printing	13
2.1.3 Control panel	14
2.2 Operating environment	16
2.2.1 Connectable computers and operating system	16
Windows	16
Macintosh	16
Linux	16
2.2.2 Interfaces used for connection	17
Ethernet	17
USB interface	17
Connection diagram	17
2.3 Setup procedure	18
2.3.1 For network connection	18
2.3.2 For local connection	18
3 Precautions for Installation	20
3.1 Introduction	20
3.2 Printer drivers compatible with respective operating systems	21
3.3 Connection methods selectable in each operating system	23
3.3.1 Windows Vista/7/Server 2008/Server 2008 R2	23
3.3.2 Windows XP/Server 2003	24
3.3.3 Mac OS X 10.2/10.3/10.4/10.5/10.6/10.7	25
3.3.4 Linux	25
3.3.5 NetWare	25
4 Easy Installation Using the Installer (Windows)	27
4.1 Installer	27
4.1.1 Operating environment of the installer	27
4.2 Easy installation procedure using the installer	28
4.2.1 Settings of this machine	28
TCP/IP settings for the machine	28
RAW port number/IPP setting for the machine	28
4.2.2 Installing the printer driver	28
5 Manual Installation Using the Add Printer Wizard	34
5.1 Windows Vista/7/Server 2008/Server 2008 R2	34
5.1.1 For network connection (LPR/Port 9100)	34
Settings for the machine	34
Installing the printer driver by searching for the printer using the Add Printer Wizard.	34
Installing the printer driver by creating a printer port	37
5.1.2 For network connection (IPP/IPPS)	39
Settings for the machine	39
Installing the printer driver using the Add Printer Wizard	39
5.1.3 For network connection (Web service print)	41
Settings for the machine	41
Making the printer driver known from the Network window	41
Installing the printer driver by specifying the IP address using the Add Printer Wizard	42
5.1.4 For local connection	44
Making the installed printer driver known to the computer	44
Installing the printer driver when connecting the machine	44
Updating the driver after connecting this machine	45
5.2 Windows XP/Server 2003	47
5.2.1 For network connection (LPR/Port9100)	47
Settings for the machine	47
Installing the printer driver using the Add Printer Wizard	47
5.2.2 For network connection (IPP/IPPS)	50
Settings for the machine	50
Installing the printer driver using the Add Printer Wizard	50
5.2.3 For local connection	51
6 Installation on Macintosh Computers	53
6.1 Installing the printer driver	53
6.2 Selecting and connecting a printer	55
6.2.1 Network connection (OS X 10.4/10.5/10.6/10.7)	55
Settings for the machine	55
Configuring the Bonjour settings	55
Configuring the AppleTalk settings	57
Configuring the LPR settings	59
Configuring the IPP settings	60
6.2.2 Network connection (OS X 10.2/10.3)	62
Settings for the machine	62
Configuring the Rendezvous settings	63
Configuring the AppleTalk settings	64
Configuring the LPR settings	65
Configuring the IPP settings	66
6.2.3 USB Connection (OS X 10.5/10.6/10.7)	67
6.2.4 USB Connection (OS X 10.4)	69
6.2.5 USB Connection (OS X 10.3/10.2)	70
7 Installation on Linux Computers	73
7.1 Installing the printer driver	73
7.1.1 Installing PPD File From the Command Line	73
7.1.2 Adding the Printer Using Printer configuration	73
7.1.3 Adding the Printer on the CUPS Administration Web page	76
8 Installation when Using NetWare	81
8.1 NetWare	81
8.1.1 Network Settings	81
8.1.2 Configuring the Windows client	81
9 Uninstalling the Printer Driver	83
9.1 Windows	83
9.1.1 Uninstallation by the installer	83
9.1.2 Uninstalling the printer driver using the uninstallation program	84
9.1.3 Manual uninstallation	84
9.2 Macintosh	86
9.2.1 For Mac OS X 10.5/10.6/10.7	86
9.2.2 For Mac OS X 10.3/10.4	86
9.2.3 For Mac OS X 10.2	87
10 Print function of PCL/PS/XPS drivers for Windows	89
10.1 Print operations	89
10.2 Default settings of the printer driver	90
10.2.1 Displaying the Properties window	90
10.2.2 [Configure] tab	91
10.2.3 [Settings] tab	92
10.2.4 Registering the default settings	93
10.3 Common Setting	93
10.4 Parameter details	95
10.4.1 [Advanced] tab	95
10.4.2 My Tab	96
Edit [My Tab]	97
10.4.3 [Basic] tab	98
10.4.4 [Layout] tab	100
10.4.5 [Finish] tab	101
10.4.6 [Cover Mode] tab	102
10.4.7 [Stamp/Composition] tab	102
Editing watermark	103
Editing copy protect	104
Editing overlay	105
10.4.8 [Quality] tab	106
Quick Setting-Details of the [Custom] setting	107
10.4.9 [Other] tab	108
11 Print Functions of Mac OS X	110
11.1 Print operations	110
11.2 Default settings of the printer driver	111
11.2.1 Option settings	111
11.2.2 Registering the default settings	112
11.3 Adding a custom size	113
11.4 Parameter details	114
11.4.1 [Page Attributes]	114
11.4.2 [Copies & Pages]	115
11.4.3 [Layout]	115
11.4.4 [Color Matching]	116
11.4.5 [ColorSync]	117
11.4.6 [Paper Handling]	117
11.4.7 [Paper Feed]	118
11.4.8 [Cover Page]	118
11.4.9 [Error Handling]	119
11.4.10 [Scheduler]	119
11.4.11 [Quick Settings]	120
11.4.12 [Security]	121
11.4.13 [Printer Features]	122
[Basic]	122
[Layout]	122
[Finish]	123
12 Print Functions of Linux	125
12.1 Print operations	125
Example Using OpenOffice	125
12.2 Default settings of the printer driver	127
12.2.1 Displaying the Settings Page	127
12.2.2 [Options Installed]	127
12.2.3 [General]	128
12.2.4 [Image Options]	128
12.2.5 [Text Options]	129
12.2.6 [Graphics Options]	129
13 Function Details	131
13.1 Proof then Print	131
13.1.1 Setting the printer driver	131
For Windows	131
For Mac OS X	132
13.2 Secured Job	133
13.2.1 Setting the printer driver	133
For Windows	133
For Mac OS X	134
13.3 Store Job, Print and Hold	136
13.3.1 Setting the printer driver	136
13.4 Recalling a job from the control panel	137
13.5 Printing a document on the machine for which user authentication is specified	139
13.5.1 Setting the printer driver	139
For Windows	139
For Mac OS X	141
13.6 Printing a document on the machine for which Account Track function is enabled	142
13.6.1 Setting the printer driver	142
For Windows	142
For Mac OS X	143
13.7 ID & Print	144
13.7.1 Setting the printer driver	144
For Windows	144
For Mac OS X	146
13.7.2 Recalling a job from the control panel	147
Printing simultaneously with log-in	147
Specifying a job to print	147
Deleting a job	149
13.8 External Memory	151
13.8.1 External memory device	151
Supported external memory devices	151
Connecting the external memory device	151
13.8.2 Printing from a connected external memory device	151
13.8.3 Selecting the type of files to be displayed	153
14 Settings on the Control Panel	155
14.1 Basic operations of User Settings	155
14.1.1 Displaying the User Settings screen	155
14.2 User settings	156
14.2.1 [Print Settings]	156
[Paper Settings]	156
[Print Reports]	158
[Binding Direction Adjustment]	158
14.3 Administrator Settings	159
15 PageScope Web Connection	161
15.1 Using PageScope Web Connection	161
15.1.1 Operating environment	161
15.1.2 Accessing PageScope Web Connection	161
15.1.3 Web browser cache	162
For Internet Explorer	162
For Mozilla Firefox	162
15.2 Logging in and logging out	163
15.2.1 Login	163
Display Language	163
Logging in as a public user	163
Logging in as a registered user	164
Logging in to the administrator mode	164
15.2.2 Logout	164
15.3 Page Configuration	165
15.4 Current Status	166
15.5 User Mode Overview	167
15.5.1 System	167
15.5.2 Job	168
15.5.3 Print	169
15.5.4 Storage	170
15.6 Administrator mode	171
16 Troubleshooting	173
16.1 Cannot print	173
16.2 Cannot configure the settings/Cannot print according to the settings	175
16.2.1 The printer driver settings have no effect	175
16.2.2 Others	176
16.2.3 Error message	176
17 Appendix	179
17.1 Product specifications	179
17.2 Printing reports	182
17.2.1 Configuration Page	182
17.2.2 Statistics Page	183
17.2.3 Font list	184
PS font list	184
PCL font list	185
17.2.4 HDD Directory List	186
17.2.5 Counter List	187
17.3 If the bit number differs between the server operating system and client operating system	188
17.3.1 Installing an additional driver	188
17.4 Glossary	189
18 Index	194
18.1 Index by item	194

Match case Limit results 1 per page

bizhub 42/36

16-2

16.1

Cannot print

Troubleshooting

16.1

Cannot print

This section describes how to solve issues and problems that you may encounter while using the printer.

If you cannot print even when you have completed the printing procedure, check the following items in order

from beginning to end.

Problem

Possible Cause

Remedy

A message saying "Printer is not

connected" or "Print Error" ap-

pears on the computer screen.

The printer driver specified

when printing may not be sup-

ported by the printer controller.

Check the specified printer name.

The network or USB cable may

be disconnected.

Check that the cable is correctly

connected.

An error may have occurred on

this machine.

Check the control panel of this

machine.

Memory may be insufficient.

Perform a test printing to check

whether printing is possible.

A postscript error appears on

the computer screen.

Memory of the computer may

be insufficient.

Perform a test printing to check

whether printing is possible.

There may be an error in the ap-

plication software settings.

Refer to the user's manual of the

application software to check the

settings.

The file printing settings may be

incorrect.

Change the settings and try to

print again.

Print processing on the compu-

ter finished, but printing does

not start.

The printer driver specified

when printing may not be sup-

ported by the printer controller.

Check the specified printer name.

The network or USB cable may

be disconnected.

Check that the cable is correctly

connected.

An error may have occurred on

this machine.

Check the control panel of this

machine.

Unprocessed jobs may remain

on this machine and be waiting

to be processed.

Check the processing order for

the job using [Job] on the control

panel of this machine.

When executing the print job,

[Store Job] may have been

specified.

Check from the control panel of

the machine whether the intend-

ed print job is held in a hard disk.

When executing the print job,

[Secure Print] may have been

specified.

Check from the control panel of

the machine whether the intend-

ed print job is held in a hard disk.

When the account track is ena-

bled, you may have entered an

unregistered account track

name or password.

Enter the correct account track

name and password.